***** **** *******

San Antonio, TX *****

210-***-****

adwpwa@r.postjobfree.com

PATRICIA JAVIER CATALLA

EDUCATION

Bachelor of Science in Business Administration – Major in Management

Educational Credentials Evaluators (ECE)

Scholar Profile – General Evaluation with Grade Average (US Equivalent Summary)

Grade Average 3.46

National College Entrance Examination (NCEE) – Overall Score of 99%

SKILLS & ABILITIES

-Good with Microsoft Office (Word, Excel, PowerPoint, Access)

-Familiar with JW Marriott Hotel used applications (My Micros Oracle and Atlas, Open Table)

WORK EXPERIENCE

PAYROLL CLERK & ADMINISTRATIVE ASSISTANT – JW MARRIOTT SAN ANTONIO HILL COUNTRY RESORT & SPA

18 Oaks Steak Restaurant; Replenish and Golf Members

April 2022 – April 12, 2023

Helped in creating a friendly workplace where Associates feel that their needs, queries, concerns, are attended to in a timely manner by being knowledgeable on company policies and guidelines.

Gained the trust, confidence and appreciation of my executive as I strived to handle administrative projects and the daily delivery of high-quality work with very minimal supervision. Completes special projects and reports that the General Manager requires in a timely manner.

Assist and support the daily operation of three restaurant outlets, acts as lead when management so requires like opening outlets, ensuring staff levels are at par with operational needs, staff attendance and compliance with company guidelines and policies.

Achieved better payroll reporting system by devising the excel spreadsheets for easier entries, with details on daily tip pools, tip in and tip outs as well as easy access to information for historical audits.

Gained the trust and appreciation of Servers by ensuring that tips are well accounted for, entered accurately and clearly presented in both Kronos, Atlas and Excel Sheets for timely payments.

Made guest lunch and dinner reservations through Open Table and through telephone a pleasant and easy experience for guest by devising a system that contains their requests, booking confirmation and visit details. It also helped increase the review ratings of the restaurants.

Oversee that associates are registered for training courses as offered/required by management.

Go-to person when staff needs assistance with payroll, attendance, training, information.

Prepares, design, customize menus for special/private events through the use of PowerPoint and Publisher.

MARKET RESEARCH ANALYST/RATER (INDEPENDENT CONTRACTOR) - APPEN

January 2021 – December 2022

Analyze data in each project/task and provides input to improve the quality of data, products, and technologies for Appen clients.

Maintained a high score rating as an Evaluator/Researcher of Appen, reviewing services provided by search engines and social media platforms which require keen eye on details.

OPERATIONS IN CHARGE -

WORLD COFFEE TEA; RED SKY WEB MARKETING, LLC

SAN ANTONIO, TEXAS

November 2012 – December 31, 2021

Manages the over-all operations of a wholesaler/retailer family business (as an Amazon and Ebay Professional Seller) including but not limited to, bookkeeping, marketing, inventory control and day-to-day activities.

Ensure that the business operates competitively using various pricing and marketing strategies

Managed to maintain a 95-99% Customer Satisfaction rating thru constant communication with Amazon and/or EBay Seller Support Team and directly with the buyer.

Was able to build a good credit standing with suppliers, negotiated discounted pricing from wholesalers which our store was able to extend to customers for better deals.

Was able to establish a good computer and paper-based filing system through constant study of the different Microsoft Office applications.

Created a costing and pricing database that helped tremendously in the selling aspect of the business. Introduced local products for resale to the Amazon and Ebay stores.

Knowledgeable in the preparation of monthly, quarterly, and annual financial statements.

SENIOR ADMINISTRATIVE ASSISTANT –

KING FAISAL SPECIALIST HOSPITAL AND RESEARCH CENTRE

RIYADH, KINGDOM OF SAUDI ARABIA

*King Faisal Specialist Hospital and Research Centre (KFSH&RC) ranks no. 1 in the Health Sector Rankings in 2021 in the whole of the Middle East. It is a 1,500-bed capacity hospital with more than 4,000 healthcare workers coming from different nationalities.

Performed a variety of complex and responsible administrative-support duties for the Chief Executive, Total Quality Management/Clinical Audit. Maintains executive’s calendar, arrange meetings, conferences and appointments including travel arrangements (accommodation and transportation). Assisted the office in ensuring that projects, duties, and responsibilities of the department were carried out in a responsive and service-oriented manner.

Was responsible for the maintenance of a variety of files including confidential ones related to hospital safety, clinical audit, includes patient and staff complaint/s.

Committee Secretary to major hospital committees/groups, one of which was the Policy and Procedure Committee, wherein I coordinated the review, revision, and submission of all departmental and major policies in the policy and procedure website. The Joint Commission International Accreditation (JCIA) review read “Policies are well written and easily accessible”.

Adverse, Occurrence Investigation Support Staff. Keeps confidential files related to risk management, outcome of investigation and implementation of corrective measures.

Learned the process of healthcare staff hiring by being the secretary to the Medical Staff Credentialing Committee. Liaised with international employment agencies to coordinate authentication and processing of Locum Healthcare applicants.

TRAININGS

ATLAS ENHANCED - DEPARTMENT MANAGERS, SUPERVISORS & PAYROLL ADMINS

JW MARRIOTT SAN ANTONIO, APRIL 2022

HARASSMENT PREVENTION FOR U.S. NON-MANAGERS

JW MARRIOTT SAN ANTONIO, JULY 3, 2022

TIPS (TRAINING FOR INTERVENTION PROCEDURES)

JW MARRIOTT SAN ANTONIO, NOVEMBER 28, 2022

PEER REVIEW CERTIFICATION

JW Marriott, San Antonio, December 13, 2022

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