PROFESSIONAL EXPERIENCE

HODC, Northbrook, IL March 2019 – Present

Service Coordinator/Community Partnerships

Coordination - Assess individual tenant needs and make referral for services for 114+ seniors for two different senior buildings located on North Shore

Assist Township and Village by relaying communication, information, travel vouchers and certifications

Liaison for West Deerfield Township, (Deerfield, IL.) monthly food bank gift card distribution

Facilitate referrals for food bank, transportation voucher program and community services

Engage - Assess and develop client centered plan to ensure independent living

Assist in connecting residents to various resources within the community; Meals on Wheels, Catholic Charities, Caregiver support services, Homemaker services, Transportation services, Palliative/Hospice, IDPH, State of Illinois Benefits Access, LIHEAP, Medicaid and Medicare

Serve as Liaison - Provide supportive services between residents, service providers, property management, staff and community partners

Case Management – Provide psychotherapy, crisis intervention on short term basis, meet with residents regularly to assess service needs and referrals

Support - Assist with compilation of information required for recertification, troubleshoot resident issues

Develop activities, trainings, programs on daily living and health care, community trips and educational information on community events

Assist in transitioning resident from independent living to skilled nursing facility

TRINITY INTERNATIONAL UNIVERSITY, Deerfield, IL July 2016 – March 2019

Admissions Counselor/Community Partnerships May 2012 – July 2014

Consult, evaluate, counsel and advise students

Plan and coordinate academic program

Provide the first point of contact for prospective students

Recruitment for Adult Undergraduate programs face to face and online

Provide campus tours and coordinate events and preview in-class sessions

Creation and disbursement of inquiry and acceptance materials

Research and identification of marketing venues

Plan, Coordinate and Attend Community College Fairs

Plan and coordinate First Step Admissions Event

Proctor Exams

Coordinate marketing campaigns

Successful in meeting with church leaders and recruited members for North Shore Community Learning Project (12 local churches in Lake County, IL)

Assist prospective students throughout the admissions process

Answer/address questions and/or concerns

Evaluate/assess transcripts for transfer credit

Provide overview of program, policies, campus code of conduct, etc.

Prepare registration for students on course selection/academic plans

Confirm registration and enrollment

FHCC/North Chicago VA, North Chicago, IL October 2012 – June 2016

Social Work

Provide assessment, evaluation and therapy for veterans, recruits, active military, retired military and their dependents/families. Conduct psychosocial assessments to determine patient need for services, equipment, support, transportation, advance directive and discharge planning.

Attend interdisciplinary team meetings to discuss and assess needs for medical care and safe planning for discharge. Provide assistance with referrals for hospice care, skilled nursing; either long or short term care, substance abuse, physical rehabilitation, mental health and other home based programs.

Coordinate medical team with family to discuss goals of care.

Coordinated hospice services and follow up to families for NVDA – No Veteran Dies Alone Support Group

Assist in connecting Veterans to various resources within the community and the FHCC, such as, Meals on Wheels, Catholic Charities, PADS, Caregiver support, Palliative/Hospice services and Local Senior Centers.

Complete all necessary notes for electronic charting, capture and record events through CPRS/Event Capture.

Educate and assist patients with Advanced Directives and any other concerns or questions as needed.

LAKE BLUFF ELEMENTARY DISTRICT 65, Lake Bluff, IL Jan. 2012 – May 2012

Substitute Teacher

Provide instruction in absence of the regular teacher

Manage classroom environment and supervise playground activities

Promote student learning

HOLLISTER, INC., Libertyville, IL. Sept. 2009 – July 2011

Associate Coordinator

Manage new ostomy patients from post-operative care to community through transitional support

Establish, develop and maintain relationships with health professionals, patients and vendors to ensure products are a viable, reliable resource for patient

Manage timelines to insure assigned call activities are met on a daily basis

Develop trust and rapport by establishing patient needs through ongoing dialogue regarding ostomy appliances and patient outcome

Establish and align patient with supplier through insurance verification and eligibility

Establish and maintain goal for high value, consultative selling initiative

Committed to serving Hollister's core mission through compassion, empathy and dedication

NORTHBROOK SCHOOL DISTRICT 28, Northbrook, IL. Jan. 2007- Sept. 2009

Enrichment Coordinator

Manage vendors to ensure that program activities are successful

Establish and maintain relationships with school district and local vendors

Manage attendance data

Interface with staff, vendors and parents to ensure effective communication and support for programming

Site Coordinator/Kidcare

Operated after-school program for Meadowbrook Elementary School (1st through 5th graders)

Manage program and facility

Measured team activities and outcomes

BOYS & GIRLS CLUB OF LAKE COUNTY, Waukegan, IL. Oct. 2004 - Jan. 2007

Lead Site Coordinator, 21st Century Community Learning Centers

Hire, train and develop more than 15 staff persons for programs across 3 sites

Manage program and facilities for three (3) after-school sites, serving kids, ages 5 – 11 years

Manage English as a Second Language (ESL) Program for Adult Parents at local school site

Successfully develop program curriculum and reviews, via outcome measurement surveys, to ensure effectiveness

Establish and maintain relationships with school district and local community agencies

Implements strategic planning for sites, including goal development and review

Site Coordinator/21st Century "STARS"

Managed and operated after-school program for Carman Buckner School (1st through 5th, graders) and Clearview Elementary School Summer Program (K-5th graders)

Developed and taught Environmental Science Program

Successfully developed and taught “Passport to the World” to enhance students’ learning of various nations

Developed and published newsletter for the STARS Program

Managed staff to ensure that program activities (tutoring, sports, arts, youth leadership) are successful

Led team meetings; developed agendas; trained and provided materials for staff development

Provided guidance and direction for team leadership

Successfully managed and deployed partnership with Education Station

Optimally managed deployment of "Back Pack Buddies" through Northern Illinois Food Bank

FEDEX CORPORATION, Buffalo Grove, IL. May 1990 – Oct. 2004

Customer Service

Freight Representative/Training Assistant

Successfully developed and taught “Job Knowledge Training" to enhance employee's job skills and performance

Interfaced with Sales and Marketing from concept through test market and rollout of new services

Reservationist for large scale shipping

Creatively taught "New Booking System Training" to enhance employee's knowledge and successful use of reservation system

Successfully assisted freight forwarders and brokers with clearance inquiries

Demonstrated superior knowledge of required documentation for domestic and international heavy freight shipping

Domestic Representative/ Shipping Sales Desk

Delivered superior customer service in high volume call center

Effectively developed telephone sales techniques to negotiate and communicate value selling and planning for efficient customer relationships

Interacted with other Fedex departments and Fedex companies for issue resolution

Demonstrated solid understanding of high level business perspective

Successfully handled customer inquiries, complaints and requests with little assistance

Superior knowledge of services, policy and procedures

ADDITIONAL LEADERSHIP EXPERIENCE

Leadership/Training

Licensed Clinical Social Worker

Awarded Merit Scholarship – MSW Program, Aurora University

Cum Laude Trinity International University

Awarded Stipend for Advanced Intern Placement at FHCC

Completed Volunteer Training for Lake County Council Against Sexual Assault

Certified Substitute Teacher, K -12

Certified Ostomy Education DME Specialist

Completed numerous training classes in leadership & development

Recruiting and interviewing experience

EDUCATION

Barry University, Miami Shores, Florida

DSW Social Work, Trauma Informed Care/Leadership, Degree in progress

GWC/Aurora University, Williams Bay, Wisconsin

MSW Social Work, Emphasis in Gerontology

2014, GPA 4.0

Trinity International University, Deerfield, Illinois

BA Psychology, Emphasis in Counseling

2009, GPA 3.57

INTERNSHIP EXPERIENCE

North Chicago VA Oct. 2012 – April 2014

Received stipend to work/intern with veterans, active duty, dependents, and families in Medicine, HUD/VASH and the Community Living Center/Green Homes

Completed psychosocial assessments

Attended interdisciplinary team meetings

Assisted with placement for hospice, nursing home, physical rehabilitation, and referrals to various programs located at the FHCC

Assisted with family/resident council meetings

Assisted in connecting patients to various resources within community, such as Meals on Wheels, Catholic Charities or community groups

Completed all necessary notes for electronic charting

Assisted patients with Advanced Directives

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