CORE COMPETENCIES

Analysis: Extensive experience of researching needs and concerns of clients to determine potential problems and developing standard operating procedures to provide preventive measures for unsatisfactory results. Strong knowledge of technical specifications, workflow development, risk management, and QA. Fluent understanding of project management and software development life cycle (SDLC). Experience interfacing with IT development teams, conflict resolution and problem-solving skills.

Additional Strengths: MBA Degree, with track record of quickly absorbing and applying new information and techniques. Superior interpersonal skills facilitate excellent supervision and collaboration with individuals of all backgrounds and personality types. Adjust rapidly to shifts in priority and managing multiple tasks simultaneously. Proficient with team building, leadership, analytical skills, risk assessment, technology including: IBM Cognos, PL/SQL Developer (end user), SalesForce, CRM, Adobe Reader, Lotus Notes, Vista, Microsoft Office (SharePoint, InfoPath Designer, Word, Excel, PowerPoint, Outlook, Project, Visio, Lync), WebCM, Drupal, TFS, ServiceNow and Remedy.

PROFESSIONAL EXPERIENCE

Department of the Army 04/2021 – 01/2023

SETAF-AF KMO (Knowledge Management Office)

Knowledge Management Process Integrator

Promote knowledge sharing through the organization's operational business processes and systems

Help disseminate information about the organization's knowledge sharing program to internal and external audiences

Submit monthly Contractor Performance Assessment Reporting System (CPARS) as the Quality Assurance Evaluator (QAE)

Monitor contractor performance on behalf of the COR in accordance with the Performance Work Statement (PWS)

Create, edit and update SharePoint forms with InfoPath Designer

Create sites and document libraries for organizational knowledge, improvement and sustainment

Coordinate SharePoint training with instructor, training organization and trainees

Coordinate with SETAF-AF command staff to capture requirements

Create requirements documents for software developers providing project needs and expectations

Supports management in KM and analysis on projects and activities in coordination with other division branches

Submit daily KMO personnel status report (PSR)

BlueWater Federal Solutions 03/2020 – 04/2021

Department of Energy Office of Intelligence and Counterintelligence

Technical Writer/Project Manager

Prepared, reviewed, revised, and maintained technical documents, including software and systems engineering, system operations, testing, and user documentation

Single point of contact for project management related questions, referred technical questions to appropriate subject matter experts and ensured timely follow up

Created SOPs for IT professionals, engineers and developers to perform daily operations

Gathered and analyzed technical and product information from various sources to document new or changing product functionality

Created process flow charts and diagrams using Microsoft Visio

SharePoint Database administrator, maintained high level documents for PMO, Information Assurance and operations

Updated systems documents accordingly to continuously changing DOE guidelines

Created, built and maintained SharePoint sites and pages for organizations within DOE

Coordinated with design, engineering, and business teams to capture information

Provide technical writing, editing, and project management of technical documents across the organization

General Dynamics Information Technology (GDIT)* 2011 – 2020

* CSRA Inc. 2015 – 2018

* SRA International, Inc. 2011 – 2015

Joint Service Provider (JSP), Defense Cyber Operations Internal Defense Measures (DCO IDM)

Program Management Analyst 09/2019 – 03/2020

On-boarding activities including requests for start dates, accounts, equipment, access, etc. via Remedy

Deliverables management and tracking, to include creation of weekly PMO deliverables as well as delivery of non-PMO deliverables

Prepared and monitored contractor requests for Common Access Cards

Coordinated with procurement staff for the receiving of all software assets

Conducted annual 100% inventory and submit quarterly inventory reports to the Property Book Office

Managed assets and maintain inventory control

Submitted procurement requests for new purchases

Kept track of licensed software installs in accordance with the JSP approved products list

Maintained records on all personnel and software assets

Managed equipment Life Cycle Replacement and project future purchases

Created and implemented Standard Operating Procedures and Configuration Management best practices to guarantee an effective Asset Management program

Naval Criminal Investigative Service (NCIS), Information Technology Directorate (ITD) 10/2018 – 09/2019

Requirements Analyst

Interfaced with product owners and users of applications to understand business needs and desired changes for new or existing production systems

Defined, collected, analyzed, and organized business requirements and communicated information to members of the software development team, including but not limited to Software Developers, Software Testers, Business Systems Analysts, Information Assurance Engineers, and Content Administrators

Drafted system reference documents and technical guides

Ensured assigned deliverables were completed on time

Generated recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel

Collaborated with the team to ensure application changes met business needs

Demonstrated application changes to product owners as they were delivered so that additional changes or modifications were recognized early in the development process

Conducted peer reviews to solicit feedback on materials created

Transportation Security Administration 04/2018 – 10/2018

Technical Writer/Records Management

Provided technical writing to directorates within the program for a range of documentation

Maintained all program records and documentation in Records Information Center

Prepared presentations and handled sensitive information and program reports

Maintained daily customer service reviews via Excel to capture customer satisfaction analytics

Documented meeting notes and subsequent actions items captured during business and client meetings

Managed project files and archive program deliverables, project proposals, and project artifacts

Set up meeting room, audio/visual equipment, and operated phone system for meetings

Facilitated business meetings and record meeting minutes

Navy – PEO Aircraft Carriers 10/2017-04/2018

Project Management Analyst

Updated and maintained current profiles for members of Congress, committee members and professional staff

Tracked Congressional affairs and action items having an impact on PEO Carriers programs

Provided information for Congressional and other senior government briefings

Maintained program records and files in hard copy and/or electronic copy format as directed

Maintained and updated internal SharePoint site

NCIS, ITD 04/2016-10/2017

Program Management Analyst

Tracked deliverable status and reported project/program performance to leadership

Maintained records on all personnel via Microsoft Excel

Created process flow charts and diagrams using Microsoft Visio

Managed equipment Life Cycle Replacement and project future purchases

Reviewed and submitted After Action Reports to government client

Provided routine project management support (reporting and project deliverable tracking)

Developed project schedules for Integrated Product Teams to organize and facilitated project planning activities

Planned, organized, and managed projects for successful performance consistent with contractual agreements

Prepared and monitored contractor requests for Common Access Cards

Sent all IT account requests for new hires via ServiceNow

Coordinated with procurement staff for the receiving of all software assets

Reviewed and edited Project Management Office documents

Prepared and distributed weekly/monthly reports in a timely manner and ensure data accuracy

Department of Homeland Security (DHS), Cybersecurity Communications (CS&C) 07/2015-05/2016

Program Analyst

Developed and edited web content for DHS External Affairs

Performed 508 compliance on materials going on the DHS.gov website

Managed content for the CS&C SharePoint page

Produced and/or reviewed substantive and/or complex documentation reflecting detailed knowledge of functional areas as identified in the statement of work

Coordinated with project manager or task lead to plan and design the analysis and then execute the plan

Served as functional domain analytic expert in areas relevant to a particular project

Conducted metric studies and analysis to monitor viewer patterns using Google Analytics

Presented statistical data to management

Federal Aviation Administration (FAA), En-Route Automation Modernization (ERAM) 10/2014 – 07/2015

Program Analyst III/Technical Writer

Supported AJM-2132 Systems Engineering

SharePoint Database administrator for KSN, maintained high level documents for PMO, Implementation and Integration, Engineering and Air Traffic Control

Performed duties as CM Coordinator by collecting review comments and assigned a Comment Resolver for Resolution of Comment (ROC) process

Identified and assigned one or more reviewers to review case files or NCPs and assigned a review date

Coordinated with Engineering and Technical teams

Coordinated with Requirements Engineering team to assist in development in Requirements Management Plan

Collected and analyzed data from various sectors within ERAM

Prepared internal and external reports on projects in coordination with different departments

FAA, En-Route Technical Assistance Support Services (ETASS)

Program Analyst I/Technical Writer

Gathered and researched information for use in technical documentation supporting FAA Security Systems

Provided communications support for multiple initiatives and tasks within ETASS

Developed technical specifications, process flow charts and diagrams using Microsoft Visio

Supported deliverable tracking and management reporting documents

Updated systems documents accordingly to new FAA guidelines

Reviewed, identified and updated format quality for security systems documents

Proactively communicated and collaborated with FAA systems owners to analyze security systems information

Organized meetings, compiled results and provided results to Information Systems Security Officer

Marine Corps Systems Command (MCSC) 03/2014 – 10/2014

Lead Program/ Budget Analyst

Provided analytical support on all issues affecting Marine Corps scheduling

Updated all tasks for the Business Analytics Team, track status and provide updates

Supported the Command Staffing, Planning and Strategies division

Advised management of the status of work in progress and potential problems

Provided a correlation of Marine Corps Program Codes and schedules, providing data on parallel relationship

Organized meetings for technical assistance for project leads and management in the preparation of schedules

Documented requirements based on cross-functional integration and functional process specifications

Gathered information, collected results, and edited technical materials for scheduling officers

Office of Personnel Management (OPM)/Veterans Affairs (VA) 02/2013 – 03/2014

Analyst

Initiated and maintained the contract’s requirement for the client Office of Personnel Management (OPM) and Veteran Affairs (VA) reporting for travel and separately priced items (SPIs)

Supported reviews of project files and invoicing

Worked with PMs to support the requirements gathering for the implementation of the most effective solutions

Identified and reduced issues and risks throughout the project lifecycle

Processed, tracked, and distributed task orders

Provided weekly invoice report on the OPM/TMA VA project

Supported the creation of Delivery Receipt Forms (DRFs) specifically in regards to SPIs and travel

Developed standard operating procedure (SOP) for the DRF process

Early Career

Help Desk Specialist, NPDB/HIPDB 09/2011-02/2013

Support Analyst, Intuit, Fredericksburg, VA 09/2011

Senior Insurance Consultant, MetLife, Miamisburg, OH 01/2003-03/2010

CLEARANCES

DOD Secret; PR date: 05/30/2014

DHS Suitability; Adjudicated: 07/21/2015

TSA Suitability; Adjudicated: 04/05/2018

DOD Top Secret; PR date: 09/27/2018

DOE TS/SCI/Q; PR date: 02/11/2020

EDUCATION & CERTIFICATES

Army Management Staff College 2022

Intermediate Resident PH2 22-008 Leadership Certification

Project Management Institute 2021

Project Management Professional (PMP) Certification

CompTIA 2021

Security+ Ce Certification

Walden University 2014

Graduate Certificate in Applied Project Management

Tiffin University 2010

Master of Business Administration

University of Phoenix 2008

Bachelor of Science in Business Management

PROFESSIONAL DEVELOPMENT & AWARDS

Toastmaster’s International member, VP of Public Relations (District 27) 2013 – 2014

Toastmaster’s International member, VP of Public Relations (MetLife Chapter) 2007 – 2010

Volunteer, DC Kitchen 2012 – 2021

Volunteer, Habitat for Humanity 2005 – 2010

Award for Top Quality Client Service, MetLife Auto and Home 2004 – 2009

Serves as the principal business price analyst for the PMO in conjunction with management analyst duties for the PMO. Performs a wide variety of complex projects/assignments at the initiation of the Program Manager and the PMO senior leadership team.

Manages the financial resources through budget formulation, justification and execution for both working capital funds and appropriations.

Prepares detailed analyses and estimates of annual funding needs for money, personnel, material, and facilities for future budget years.

Coordinates with program managers on the impact of resource adjustments/shortfalls, makes recommendations for reprogramming, and explains the status of funds.

Reviews existing financial and cost disposition of the PMO and DoD policies and procedures, potential problem areas, and develops solutions; develops approaches and proposes financial adjustments for PMO Leadership.

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