Human Resources

Rachael Mitchell

Crawfordsville, IN 812-***-**** **********@*****.***

Dynamic, detail-oriented business office manager with 10+ years of experience in facilitating office management, human resources, and payroll functions. Proven success in leading cohesive teams while consistently improving processes by implementing solutions that enhance productivity. Robust interpersonal talents with a passion for cultivating long-lasting business relationships and collaborating well with colleagues to achieve goals. Professional Experience

Hickory Creek at Crawfordsville Crawfordsville, IN Business Office Manager August 2022 to Present

● Manage 30+ staff and oversee day-to-day operations, including office management, human resources, and payroll

● Developed and implemented new business processes and policies, updating existing procedures as needed to strengthen efficiency

● Grew revenue by 10% through strong customer service and effective client relationship management

● Boosted employee engagement by 60%, instilling a cohesive team environment Milligan’s Flowers and Gifts Crawfordsville, IN

Floral Designer May 2017 to Present

● Design, arrange, and deliver floral arrangements

● Updated seasonal displays and drew inspiration from nature to design unique bouquets

● Assisted customers in selecting color palette based on diverse preferences Ben Hur Health & Rehabilitation Crawfordsville, IN Receptionist/Payroll & Human Resources/Culinary Manager April 2020 to August 2022

● Maintained a high degree of customer satisfaction by providing prompt, courteous, professional, and friendly service to customers

● Worked closely with department heads to resolve complex employee issues, conducted orientation for all new hires, handled all LOA, FMLA, WC, and unemployment claims

● Oversaw all culinary operations, including menu development, food orders, and inventory Murphy USA Crawfordsville, IN

Assistant Manager/Interim Manager January 2015 to January 2017

● Directed a team of 12 employees and daily operations of convenience store

● Ensured prompt and high-quality service was provided to 200 customers each day

● Demonstrated ability to create, develop, and implement operational goals Indiana Department of Natural Resources Cloverdale, IN Account Clerk April 2012 to January 2015

● Spearheaded a wide array of clerical duties, such as payroll, AP/AR, and procurement

● Performed daily bank reconciliation, as well as weekly financial report

● Served as administrative assistant, coordinating up to 15 team members Core Competencies

Office Operations, Operations Management, Database Management, Cross-Functional Communication, Scheduling, Relationship Building, C-level Communication, Reporting, Microsoft 365, Payroll & Employee Self Service Platforms Education & Certifications

Master of Science in Criminal Justice, Purdue University, 2019 Juris Doctorate Coursework, McKinney School of Law, 2018

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