Service Agent School Bus
Resume:
ALISHA GABBARD
A N Y A V A I L A B L E
Career Objective
Hard-working professional with 10+ years of experience and a proven knowledge of customer communications, customer satisfaction, and key account management. Aiming to leverage my skills to successfully ll the Any Available role at your company. Contact
*********@*****.***
91 Sydney Lane, IRVINE, KY,
40336
Education
ESTILL COUNTY HIGH SCHOOL
Irvine, KY
High School Diploma (May 2003)
Additional Skills
Multiline telephones
Professional Experience
Nov 2018 – Present GUEST SERVICE AGENT
Woodspring Suites, Lexington, KY
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance sta when guests report problems.
Make and con rm reservations.
Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping sta when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Plan, schedule or supervise the work of other employees. Date-stamp, sort, and rack incoming mail and messages. May 2017 – Nov 2018 SERVER/MANAGER ON DUTY
Steam Engine Pizza Pub, Irvine, KY
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen sta . Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have nished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as co ee, food, tableware, and linens.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Perform cleaning duties, such as sweeping and mopping oors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Sep 2009 – May 2017 SCHOOL BUS AIDE/DRIVER
Estill County Board of Education, Irvine, KY
Follow safety rules as students board and exit buses or cross streets near bus stops.
Comply with tra c regulations to operate vehicles in a safe and courteous manner.
Maintain order among pupils during trips to ensure safety. Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
Escort small children across roads and highways.
Report any bus malfunctions or needed repairs.
Pick up and drop o students at regularly scheduled neighborhood locations, following strict time schedules. Maintain knowledge of rst-aid procedures.
Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel
consumption, or fares received.
Read maps and follow written and verbal geographic directions.
Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities.
Regulate heating, lighting, and ventilation systems for passenger comfort.
Keep bus interiors clean for passengers.
Report delays, accidents, or other tra c and transportation situations, using telephones or mobile two-way radios.
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