Recovery Specialist Tow Truck

Dear Hiring Manager,

I am writing to express my interest in the Collector job at Zwicker & Associates, P.C.. With several years of experience in repossession and asset recovery, I am confident that my skills and abilities will be an asset to your team. Throughout my career, I have developed strong customer service skills and experience in dealing with difficult situations. In my previous role as a West Valley Operations Recovery Specialist at Southwest Recovery, I was responsible for managing and overseeing all operations in a high stress, fast-paced environment. This experience has taught me how to work well under pressure, prioritize tasks, and think critically in order to make quick decisions.

Additionally, I have experience driving a variety of vehicles, including company-issued trucks and tow trucks with LPR cameras. As a result, I have a clean driving record and am comfortable driving in various conditions. I am also enrolled in the CompTIA A+ Certification Program, which demonstrates my commitment to ongoing learning and professional development.

While I have enjoyed my time working in repossession and asset recovery, I am now seeking a new challenge in a different field. I believe that my transferable skills, combined with my strong work ethic and dedication to customer service, make me an ideal candidate for the Collections job.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

Sincerely,

Michael S. Boyea

Michael S. Boyea

18781 W. Wilson St., Buckeye, Arizona 85326

602-***-**** **********@*****.***

Objective

To obtain a position in which I can utilize my skills and experience. Education

● Some Credits, Central Arizona College

● CompTIA A+ Certification Program, currently enrolled Skills & Abilities

● Arizona Driver’s License with clean driving record

● Customer service experience

● C.A.R.S. certified

● Various AAA and towing training

Work Experience

● West Valley Operations Recovery Specialist, Southwest Recovery, June 2017 - September 2018

● Operations Manager, Quick Recovery, September 2016 - June 2017

● Recovery Specialist, B.O.L.O. Auto Recovery, March 2016 - June 2016

● Recovery Specialist, Camping Companies, Inc., August 2014 - March 2016

● Recovery Specialist, RMS, LLC., June 2011 - June 2014

● Valet Attendant, Tropicana Entertainment Inc., June 2008 - June 2011 Awards & Certifications

● CompTIA A+ Certification Program, currently enrolled Accomplishments GED

Michael S. Boyea

18781 W. Wilson ST. Buckeye, Arizona 85326 602-***-**** **********@*****.***

Education

Some Credits Central Arizona College

Was a couple of credits short of a Associates in Business CompTIA A+ Certification Program Currently enrolled Skills & Abilities

Arizona Driver’s License

· Clean driving record and a lot of driving for various companies in a multitude of vehicles. Experience driving company issued truck

· In repossession had to maintain the truck with daily condition reports and daily maintenance of the unit. Also maintain the truck and make sure all oil changes and other outsource maintenance was done in a timely manner.

Customer Service Experience

· As a valet, I had a lot of customer interaction. In repossession had a lot of client and customer interaction and making sure the debtors did not react violently. Experience

West Valley Operations Recovery Specialist Southwest Recovery June 2017 - September 2018

· Operation of tow trucks and other equipment for securing collateral. Including but not limited to hydraulic wheel lift, Flatbed Tow truck, and Tow dollies.

· Supervising and conducting operations and use of L.P.R. (license plate recognition) Systems.

· Supervising and overseeing all Operations in a high stress, fast-paced environment.

· Skip trace the debtor using various platforms and social media.

· Use gathered information to devise a group effort to secure collateral.

· Making sure all employees act in a safe professional manner and observe all federal, state, and city regulations.

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· Contact debtor at physical address or by phone to see if they are willing to surrender the unit.

· Validate whether the address provided is valid, if not place an account to be skip traced. Operations Manager Quick Recovery September 2016 - June 2017

· See to all day-to-day operations.

· Monitoring of all accounts and company client relations.

· Driving a Tow truck With LPR cameras and securing units.

· Skip Tracing accounts, investigating debtors to locate wanted units.

· Setting up and transporting recovered units.

· Employee training in required fields and making sure all client needs were met and addressed.

· Advising employees on applicable strategies to secure units.

· Navigating repossessions on the reservations and maintaining good relations with tribal leaders.

· Figuring out the logistics of getting secured units to the clients preferred auto auction. · Working with various vehicle transport companies to set up transportation of wanted units in a timely manner.

Recovery Specialist B.O.L.O. Auto Recovery March 2016 - June 2016

· Recovering units with a Tow Truck utilizing LPR technology.

· Keep clients up to date with all action taken in the field.

· Document secured units making note of the condition and taking pictures to be uploaded to the client.

· Coordinate with LPR camera car drivers to secure the wanted unit.

· Investigate debtors to make sure they are residing at a given address, if not Skip Trace debtors to find current residence.

Recovery Specialist Camping Companies, Inc. August 2014 - March 2016

· Operating a Tow Truck securing wanted units utilizing LPR technology.

· Documenting secured units for clients and taking pictures of collateral as well. · Locating debtors at a given address or Skip Tracing debtor to a new location.

· Maintain Tow lot and meet Vehicle transporters taking units to clients preferred Auction.

Recovery Specialist RMS, LLC. June 2011 - June 2014

· Operating a Tow Truck and securing wanted units.

· Covering the whole Western half of the state of Arizona.

· Establishing new tow yards across the state hiring and firing.

· Documenting secured units taking pictures and doing a condition report.

· Maintaining trucks and doing repairs as needed.

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Valet Attendant Tropicana Entertainment Inc. June 2008 - June 2011

· Provide excellent customer service in an upbeat way.

· Receive customers' vehicles, do a quick walk around noting all damage park customers car.

· Establish whether the customer was visiting casino or hotel accommodations if accommodations provide bellman service.

· Documenting all vehicle keys and making sure they were stored in an orderly manner.

· Retrieving customers' vehicles upon departure, do another walk around noting all damage, and welcome customers back.

Awards & Certifications

· C.A.R.S. certified

· Various AAA and towing training

·Currently working on CompTIA A+ Certification

Accomplishments

GED

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