Support Specialist Administrative Assistant
Resume:
Jill Bentley
**** ******* **., ******, ** *****
Phone: 606-***-****
E-mail: adwpm1@r.postjobfree.com
OBJECTIVE
To obtain a position that will allow me to advance in the future.
PROFESSIONAL EXPERIENCE
Business Office Manager
Full time, April 2020-present, 40 hours per week
Plainview Healthcare
Complete monthly billing and dissolve any discrepancies.
Assist residents in applying for Medicaid by interviewing and collecting all documents needed to complete the application.
Compose spreadsheets as needed.
Complete daily deposits for patient liabilities.
Monitor and disperse resident funds.
Answer multi-line phone system.
Reconcile money at the end of each month.
Family Support Specialist II
Full time, January 2011-April 2020, 37.5 hours per week
Cabinet for Families and Children, Whitesburg, KY
Verify all income received by the client including black lung, social security, veterans’ benefits, railroad retirement, unemployment, pensions and worker comp.
Work with the local nursing homes to get clients approved for nursing home benefits.
Enter medical deductions.
Work with waiver clients in determining eligibility and resources available to them.
Work with SCL clients to ensure their cases are completed timely.
Work with CIS individuals to complete applications.
Work closely with the elderly population to help them obtain assistance paying their Medicare premiums and offer Medicaid if income guidelines are met.
Work as the scribe for CQI meetings noting and typing minutes to send up for approval.
Conduct interviews with clients to determine eligibility for food benefits and Medicaid coverage in waiver and LTC homes. Mostly interview guardians or authorized representatives.
Adhere to HIPPA laws.
Maintain clean and organized files that others can access as needed. Scan information into computer system using a desktop scanner and attach to case the same day as per policy.
Schedule appointments for new and returning clients to recertify their medical benefits.
Take phone calls from clients and address any issues or concerns they may have.
Assist at the front desk as needed including covering a multi-line phone system.
Maintain a safe and clean workplace and adhere to all policies and procedures.
Conduct hearings for clients that believe they were wrongfully denied benefits.
Call a monthly call list to ensure clients return their documents timely so their cases will not close.
Member of the morale committee to organize a company- wide Employee Appreciation Day.
Usher
Part time, August 2010-current
East KY Expo Center, Pikeville, KY
Work events.
Provide assistance to ticket holders to find their seats and scan tickets at the door.
Adhere to all safety regulations.
Election Officer
Part time, Jan 2016-current
Pikeville, KY Prescient A101
Serve as a judge during election hours on election day.
Setup and breakdown all voting equipment.
Take all necessary paperwork along with disk to the clerk’s office after the polls close for processing.
Family Support Specialist I
Full time, May 2010-January 2011, 37.5 hours per week
Cabinet for Families and Children, Pikeville, KY
Conduct interviews with clients to determine eligibility for food benefits.
Maintain clean and organized files that others can access as needed.
Maintain food benefit cases.
Schedule appointments for returning clients to recertify their food benefits.
Take phone calls from clients and address any issues or concerns they may have.
Assist at the front desk as needed including covering a multi-line phone system.
File discontinued cases.
Order new food benefit EBT cards for clients and make any necessary changes to the client’s case when requested.
Follow policy and procedures.
Administrative Assistant to the Sales Center Manager/Dispatcher/Cash Room/Inventory/Cooler Service Clerk
Full time, September 2000 to March 2010, 40 hours per week
Coca-Cola Enterprises, Pikeville, KY
Assist in yearly contracts between Coca-Cola and local grocery stores/convenient stores.
Organize and plan employee functions and press conferences.
Created and maintained the companies newsletter.
Train all new employees on various positions and perform orientations.
Key in immediate orders placed when in short supply.
Print and prepare for weekly sales meetings.
Conduct warehouse inventory including printing daily and monthly reports, writing off damaged and out of date products, shipping and receiving loads and reconciling inventory as required by audit. Back-up for distribution supervisor such as dispatching trucks and dealing with issues that arise daily in the market such as customer complaints and calling in service calls. Assist in printing daily driver paperwork.
Working knowledge of Gemini and Springboard handhelds.
Past working knowledge of cooler service department such as planning service activities, dispatching service calls, inventory on service vehicles and parts cage inventory.
Assist in receptionist duties such as checking in vendors, answering phones, and transferring calls to the appropriate workers.
Completed payroll including the weekly overtime report, supervisor sheets, and entering paid time off.
Enter and file Equipment Move Orders to ensure compliance with audit.
Enter, log, and file donations in compliance with audit. In addition, created and maintain an in-house donation log for future reference.
Conduct weekly and monthly audits on cash room documents to ensure compliance with audit.
Help Desk Operator
Full time, October 1999 to September 2000, 40 hours per week
Sykes Enterprises, Pikeville, KY
Assisted workers in support to customers of Microsoft Network. Develop new procedures to correct problems that arise with the customer's internet issues.
Front Office Manager
Full time, August 1994 to October 1999, 40 hours per week
Food City, Pikeville, KY
Delegated job duties to workers as required, counted and made deposits of monies, distributed change to employees as needed, maintained the safe, closed/opened front office, cashed checks as required, and gave breaks and lunches when scheduled.
Assisted in training of new employees.
EDUCATION
Shelby Valley High School, 1993
Pikeville, KY
Diploma GPA: 3.5
Prestonsburg Community College
Prestonsburg, KY
Accounting, GPA: 3.25
Morehead State University
Morehead, KY
Business Administration, GPA: 3.25
Sullivan University
Online
Bachelor of Science with interdisplinary studies in Management and Human Resources, GPA: 3.2 to be awarded Fall 2020
AWARDS
Received Excellence Award at Coca-Cola
SKILLS
Very knowledgeable of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
REFERENCES
Kristena Bentley, Goodwill Industries, Hazard, KY
Randy Robinson, District Sales Manager Coca Cola, Pikeville, KY
Robin McCann, Owner Subway Tazewell, VA
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