John Byrd

**** *. ****** ** *****, Idaho

951-***-****

adwpks@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal-oriented professional dedicated to driving operational success and provide customers with memorable experiences. Over 31 years of experience managing store operations and 27 years of technician experience. Positive, adaptable leader passionate about building lasting customer relationships and making a di4erence in the lives of others. Team player wanting to find a solid company to help build long term growth for my employer and myself. Sep. 2017 – Present

Anaheim,

California/Boise,

Idaho

Mar. 2016 – Sep. 2017

Anaheim, California

May. 2013 – Jan. 2016

Di)erent Locations, California

Lead Inspector II, Field Representive, KAR Auction Services/ADESA/ Carvana

Inspect pre and post lease end return vehicles at dealerships, customers homes and work places. Document damages to be forwarded to financial institutions, sellers, and the buyers. Direct Inspectors to complete condition reports in a timely matter to the satisfaction of the auction and financial institutions. Shop Manager/Service Writer, Firestone Complete Auto Care Store manager responsible for all employees during an 8 to 12 hour shift Supervise the work of o9ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Recruit, interview, and select employees.

Monitor inventory levels and requisition or purchase supplies as needed. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Develop work schedules according to budgets and workloads. Maintain high quality control standards of vehicle repairs and shop cleanliness Communicate all customer and shop needs to employees Ensure customer satisfaction and follow up with any customer concerns and final repair satisfaction

Shop Manager/Area Manager, Meineke Car Care Centers Store manager responsible for all employees during an 8 to 12 hour shift Supervise the work of o9ce, administrative, or customer service EMPLOYMENT HISTORY

Sep. 2007 – May. 2013

Multiple Locations, California

Jan. 2001 – Aug. 2007

Multiple Locations, California

employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Recruit, interview, and select employees.

Monitor inventory levels and requisition or purchase supplies as needed. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Develop work schedules according to budgets and workloads. Maintain high quality control standards of vehicle repairs and shop cleanliness Communicate all customer and shop needs to employees Ensure customer satisfaction and follow up with any customer concerns and final repair satisfaction

Manager/Commercial Driver, PDQ Delivery Service/Human Resources Director

Responsible for delivering materials and equipment to di4erent locations throughout Northern/Southern California. Direct contact for dissolving disputes between employees and the company, hiring new employees, verifying citizenship, discharge of employees, in charge of salary and hourly increases, and protecting the company against frivolous accusations. Ensure proper truck maintenance, safety and cleanliness Maintain a safe and courteous driving attitude while transporting Operation of a commercial flatbed with and without side gates Maintaining and safely securing all loads per DOT regulations

District Shop Manager/Service Writer/Human Resources Director, Goodyear Tire and Auto Repair Service

Supervise the work of o9ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Direct contact for dissolving disputes between employees and the company, hiring new employees, verifying citizenship, discharge of employees, in charge of salary and hourly increases, and protecting the company against frivolous accusations.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Recruit, interview, and select employees.

Monitor inventory levels and requisition or purchase supplies as needed. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Communicate all customer and shop needs to employees Jun. 1993 – Nov. 2000

Multiple Locations, California

Jun. 1986 – May. 1993

Huntington Beach, Ca

Ensure customer satisfaction and follow up with any customer concerns and final repair satisfaction

District Shop Manager/ Human Resources Director, Midas Auto Service Supervise the work of o9ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Direct contact for dissolving disputes between employees and the company, hiring new employees, verifying citizenship, discharge of employees, in charge of salary and hourly increases, and protecting the company against frivolous accusations.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Recruit, interview, and select employees.

Monitor inventory levels and requisition or purchase supplies as needed. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Develop work schedules according to budgets and workloads. Maintain high quality control standards of vehicle repairs and shop cleanliness Communicate all customer and shop needs to employees Ensure customer satisfaction and follow up with any customer concerns and final repair satisfaction

Automotive Technician/Asst. Service Writer, Cal Worthington Dodge and Suzuki

Repair vehicles as directed per work orders

Explain recommended repairs and concerns to customers Quality control of repairs and pre-delivery inspections of new vehicles Prepare work orders per customer concerns

Expert

Expert

Expert

SKILLS

Organization and Planning

Customer Service

Employee Management

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