adwpkg@r.postjobfree.com / 519-***-****

Heather Merritt RPN

Objective

Maintain and advance my knowledge, skills, judgment, critical thinking, and accountability for competent, ethical health care.

Quality customer service and excellent customer satisfaction

Meet or exceed expectations for benchmarks of performance

Professional Experience

Assisted Living Manager

Westmount Chartwell

May 2,2022-Dec 9,2022

. . -PresentEnsures residents receive the appropriate level of care to meet their needs.

Acts as the contact person for the resident and their family members and responds to concerns.

Completes required paperwork for resident admissions and discharges, as well as on-going documentation.

Effectively uses the nursing process of assessing, planning, implementing, and evaluating to provide high quality and highly individualized care to the residents.

Ensures the resident and/or their family members are involved (where appropriate) in decisions affecting their care.

Establishes priorities based on individual resident’s needs, scheduled activities, and adjusts these priorities and activities to manage unanticipated events.

Coordinates and leads resident meetings, family care conferences and other related meetings.

Participates as a direct member of the work team and provides support to the other team members.

Participates in hiring, termination and training of staff who collaborate directly with residents.

Works with, monitors and supervises the members of the care team.

Consults with and delegates appropriate activities to the Guest Attendants and Nurses ensuring adequate levels of resident care and supervision.

Monitors the activities of Nurses and Guest Attendants with respect to the direct care provided to residents.

Supports the onboarding and initial training of Guest Attendants and Nurses.

Provides ongoing education and training to team members, including a focus on the “caring with you” philosophy.

Participates in scheduling and assignment of team members.

Communicates with family members, physicians, and outside community health care agencies

Participates in community outreach.

Develops trusted partnerships with external care providers and care influencers.

Adheres to current legislative requirements, as well as the approved policies and procedures of Chartwell Retirement Residences with respect to nursing care, and as the department manager, ensures all team members are also adhering.

Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.

Maintains confidentiality of resident’s personal information.

Ensures adherence to operational budget, including monitoring of labour and overtime.

Collaborates with the Health & Wellness Manager in the purchase of supplies and equipment.

Assumes responsibility for the safe administration and storage of medication. Delegates responsibility where appropriate.

Ensures the integrity, accuracy, and timely completion of resident records, maintaining resident privacy.

Ensures a safe environment for the resident and/or their family members.

Refers, reports and records pertinent information related to the resident’s care to other care team members.

Co-ordinates and/or conducts the action plan related to the prescribed care plan.

Collaborates with the Health & Wellness Manager to ensure bi-annual assessments are completed and in compliance with Chartwell’s Assisted Living model and regulatory standards.

Communicates effectively with physicians, pharmacy, and other professional care providers.

Collaborates with other members of the care team in the planning, provision, and evaluation of services.

Provides required in-service training and orientation to new employees, under the guidance of the General Manager.

Promotes collaboration with members of the multi-disciplinary team, including the Lifestyles & Programs Manager and Food Services Manager to ensure all programs and resources are provided to residents.

Coordinates services to ensure all Assisted Living areas are maintained in a clean and safe manner.

Assumes responsibility for their own actions.

Assumes responsibility for maintaining/upgrading their competencies related to clinical practice and professional responsibility.

Attends management meetings and participates in overall management of the residence

Participates in Chartwell’s Performance Review program/process.

Performs other related duties as required.

Client Care Superviser – CBI Home Health Group -October 14/2009-December 2021

oLeading direct care providers to ensure that clinical service delivery meets or exceeds standards

oSupervise field staff, unregulated staff (delegating tasks) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence

oImplementation of nursing care plans as outlined by the LHIN

oRe-visits to ensure care plan remains relevant along with changes as needed

oInvestigation, resolution, and reporting of all customers related complaints

oEffective on-boarding, mentoring, coaching, and performance managing of field staff, including performance reviews to achieve service delivery excellence

oIdentify staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence

oEnsure Patient and Care Provider safety by accurately assessing risk using tools provided

oReporting, internal and external, to meet or exceed all standards and expectations including external stakeholders and the CNO

oIdentify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care

oEnsure policies and procedures are enforced and reflect best practices

oParticipate in on call rotation of Supervisors

oCase conference with client/ families and LHIN as needed

oEnsure policy and procedures are reviewed as per company policy

oWSIB initial report and follow up along with modified duties delegation

Clinical Administration – CBI Home Health Group

oFollow up and complete investigation and reporting in regard to patient or staff incident, injury or complaint, completing reporting according to best practice

oActs as a liaison with government agencies in matters of care delivery

oSupport Client Services Managers

oAssist Field Supervisors

oScheduling on call rotations

oEnsures all reporting (internal and external) meets or exceeds all standards and expectations.

oAssists Supervisor of Coordination and /or Client Care Coordinators with appropriate course of action when problem solving with clients and /or employees.

oAssists HR with escalated follow up on outstanding mandatory requirements of field staff.

oReceives and follows up on confidential business referrals including personal support, homemaking, nursing, health and wellness.

oIn conjunction with the Program Manager and Manger of Process & Quality contributes and supports the development of new initiatives and policies as well as provide feedback for continuous improvement.

oBooking of client visits

oWSIB follow up to ensure employees are working within their restrictions

oOn board all new employees, Personal Support Workers, and Supervisors

oParticipates in all disciplinary processes of employees including recommendations and final decisions

oProcesses all vacation requests along with day to daybook offs, ensuring employees do not exceed company limit

oEnsure field staff use company electronic device for logging in/ out of visits

oChart audits

Director of Care – Revera Retirement Kitchener ON 2007-2009

Staff Nurse – Lanark Heights Long-term Care ON 2004-2007

Psychiatric Nurse – Homewood Health Centre Guelph ON 1992-2003

Educationnel Preparation

·Registered Practical Nursing - Conestoga College, Kitchener ON 1991

·Psychiatric Nursing for the Registered Practical Nurse 1996

·Addictions Care Worker- McMaster University 2002

Memberships and Training

·CNO Registration Current

·CPR Level HCP Current

·First Aid Current

·COVID-19 Vaccine Current

·TB 2step test Current

·Police Vulnerable Check Current

·Certified Health and Safety Management Co-Chair 2012

·Traumatic Stress Seminar - International Society for Traumatic Stress (Sanctuary Model)

·Authorized Operator and Calibration Technician Evidential Breath Tester Current

Contact this candidate