Kim Merritt

Bronx, NY 934-***-**** adwpjq@r.postjobfree.com linkedin.com/in/kimmerrittmpa2020/

PROGRAM MANAGER

PROFILE

Resourceful and Forward-Thinking Program Manager with a history of transforming processes and integrating improvements that drive engagement, compliance, financial success, and community partnerships for social service programs.

Business-Minded Leader who empowers staff through training and clear expectations. Leverages insightful data analysis to assess program effectiveness and identify strategic plans that align with organizational goals and vision.

AREAS OF EXPERTISE

Program Development & Management Quality Assurance (QA) Social Services Performance Assessment Policy Development

Community Health Services Behavioral Health Case Management & Reporting Regulatory Compliance Agency Coordination Group Leadership I Department of Human Services (DHS), Office of Temporary and Disability Assistance (OTDA) Guidelines MAPP, Epaces, Foothold and PSYCHES Databases

EDUCATION

Master of Public Administration and Policy Metropolitan College of New York 2019

Dissertation: Developing Steps to Increasing and Maintaining Retention in a Not-for-Profit.

Bachelor of Human Services Metropolitan College of New York 2018

PROFESSIONAL EXPERIENCE

ASSISTANT DIRECTOR/TEAM LEADER I CASES l New York, NY I 12/2021 – 11/2022

Ensured program operated with high fidelity in accordance with the HHCM scope of services as per DOH/OMH

Implemented services in a strength-based, recovery-oriented, trauma-informed, and culturally sensitive manner

Provided required trainings of professional development opportunities, evaluations, and clinical supervision

INTAKE COORDINATOR INTERN Housing Works Brooklyn, NY 02/2016 – 12/2019

Delivered an exceptional applicant experience by assisting with community health program application documentation, providing educational materials, organizing details for outside agency referrals, and mailing prompt follow-ups and resources.

Enhanced interdisciplinary communication by maintaining an accurate and timely patient database information.

ASSISTANT DIRECTOR Peter Young Men’s Shelter Brooklyn, NY 12/2011 – 12/2016

Improved program participant engagement by integrating a reward system for contributions to a positive living environment, resulting in enhanced life skills, independence, and accountability.

Capitalized on partnership with Manpower to supplement services provided by program‘s vocational counselor, facilitating a 79% participant rate in weekly groups and workshops to develop professional skills and employment readiness.

Spearheaded program improvements, including implementing initiative that improved new client retention past 90-days, establishing new partnerships with community agencies for essential services, and updating policies and procedures.

Modeled a culture of compliance through diligent monitoring of CARES database, team coaching, audits to ensure adherence to contractual obligations, and supervision of social services such as adequate housing plans for long-term stability.

MANAGER New York Service Network Brooklyn, NY 12/2009 – 12/2011

Restructured clinical chart review process for Substance Abuse program, including ensuring adherence to 822 standards, updating expired credentials, and training staff to bring program from a probationary status to 87% pass rate in five weeks.

Decreased staff turnover rate by analyzing exit interview data and identifying underappreciation as chief reason for leaving; created a monthly staff appreciation day and coordinated with leadership to offer incentives.

Directed daily operations and quality assurance, including overseeing intakes and discharges, conducting case reviews, scheduling staff, preparing payroll data, and handling financial transactions.

SUPERVISOR Daytop Village, Inc. New York, NY 08/2006 – 10/2009

Ensured audit readiness and regulatory compliance through regular reviews of medical records and databases, case manager coaching and training, and reinforcement of standards such as HIPAA, DHS, and OTDA.

Cultivated an engaging and outcome-driven drug addiction recovery program by designing and conducting structured goal-oriented client activities and workshops, and supervising staff to ensure prioritization of client needs.

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