Data Entry Customer Service

Robin Hardy

*** ****** **

Kentwood, MI *****

616-***-****

Work Experience

August 2007 -April 2017: Humana: Office Manager overseeing 2 to 5 office spaces with 2 to 5 Administrative Assistants. Maintained all office related items as well as building Access Databases and Excel spreadsheets to track information for the Director. In charge of maintaining all employee records and insuring that all compliance needs were met for up to 42 Sales Associates, 5 Managers, and the Director. Also did customer service for Members to provide perfect service in their insurance questions, concerns, and issues.

December 2006-March 2007: Kniff & Assoiates Using Intuit and QuickBooks, responsibilities included bill paying, payroll check processing, EFTPS payments as well as all other state, government and local tax computation, data entry for the general ledger, W-2’s and 1099’ss for multiple clients.

March 2005-June 2006: Raymond B Johnson Chapter 13 Trustee Implementing document scanning techniques. Created databases to help audit various processes. Maintained all databases within the company. Designed techniques using Microsoft excel, word, and access to create an automatic work flow process. Worked with other IT and team members to create best practices for document preservation and retention. Adobe form and file creation. Also sorted, scanned, and indexed all mail and faxes using bar coding.

1998-2002: IM&A Manager of 6 to 15 employees. Training, tracking hours, handling paychecks, hiring, and terminating. Analyzed and implemented document scanning and retention operations for various companies by meeting with client to discuss their current structure in order to implement best solutions. Used digital data scanning and indexing with Kofax Ascent Capture software as well as physical document storage and retrieval. My team and I created an underground physical storage warehouse for multiple companies. Using Access and Excel, tracked each document for easy retrieval and retention times. Adobe file and form creation. Managed document imaging as well as physical document retention. Worked closely with other company management, IT, employees, clients, and vendors in analyzing, training, researching and purchasing.

Skills & Abilities

Personal Attributes: Self-motivated, creative, quick learner, enjoy a challenge, team player and work well with all personnel.

Research: Enjoy researching current products to help find the best solution for any project

Technical: Have installed various types of software and helped others to be able to use the software most efficiently. Have worked with many IT teams to brainstorm solutions.

Computers: Very familiar with the windows environment, file structures, and Microsoft office applications, including Access and PowerPoint.

Clients: Work very well with clients, listening to their issues and helping them to find solutions that meet their needs.