BARBARA

KELLER

adwpie@r.postjobfree.com

717-***-****

Landisburg, PA 17040

SKILLS

Active Listening

Order Fulfillment

Credit Card Payment Processing

Stocking and Replenishing

Customer Relations

Clerical Support

Order Processing

Document Control

Critical Thinking

Service Standard Compliance

Administrative Support

Conflict Resolution

Refund Processing

Managing Multiple Tasks

Money Handling Abilities

EDUCATION

West Perry High School

Elliottsburg • 06/1990

Diploma: General Studies

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

Performance Radiator - Customer Service Representative

301 Railroad Ave, Suite 175, Camp Hill Pa 17011 • 07/2022 - Current

Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Exhibited high energy and professionalism when dealing with clients and staff.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Promoted available products and services to customers during service, account management, and order calls.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Responded proactively and positively to rapid change.

Answered customer telephone calls promptly to avoid on-hold wait times.

Delivered prompt service to prioritize customer needs.

Offered advice and assistance to customers, paying attention to special needs or wants.

PAC Industries - Customer Service Associate

5341 Jaycee Ave, Harrisburg Pa 17112 • 01/2020 - 10/2021

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered constant flow of customer calls with minimal wait times.

Cultivated customer loyalty, promoted repeat business and improved sales.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Consulted with outside parties to resolve discrepancies and create expert solutions.

The Bridges At Bent Creek - Receptionist

2100 Bent Creek Blvd, Mechanicsburg Pa 17050 • 10/2021 - 07/2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly.

Resolved customer problems and complaints.

Responded to inquiries from callers seeking information.

Managed multiple tasks and met time-sensitive deadlines.

Provided clerical support to company employees by copying, faxing and filing documents.

Corresponded with clients through email, telephone or postal mail.

Answered phone promptly and directed incoming calls to correct offices.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Sorted, received and distributed mail correspondence between departments and personnel.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Received and routed business correspondence to correct departments and staff members.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Maintained building security by monitoring logbook and issuing visitor badges.

NAPA Distribution Center - Customer Service Representative

9 Eleanor Dr., New Kingstown Pa 17072 • 10/2007 - 11/2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Consulted with outside parties to resolve discrepancies and create expert solutions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Responded proactively and positively to rapid change.

Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs.

Met customer call guidelines for service levels, handle time and productivity.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Maintained up-to-date knowledge of product and service changes.

Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Promptly responded to inquiries and requests from prospective customers.

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