Administrative Assistant Customer Service

GLENDA ROUGEMONT

Albuquerque, New Mexico ***** 505-***-**** **********@*****.***

Professional Summary

Executive assistant who is skilled at multi-tasking and maintains a strong attention to detail. Energetic with 25 years experience in high level executive support roles. Reliable Administrative Assistant with experience in managing office operations. Employs professionalism and excellent communication skills to meet client and company goals. Organized and dedicated. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates commitment to customer satisfaction to produce high-quality work.

OBJECTIVE Utilize skills and experience in an environment which promotes career growth and advancement.

Skills

Internet

Customer Service Oriented

Self-starter

Dedicated team player

Explorer, Chrome,etc

Microsoft Office Suite

Articulate and well spoken

Word

E mail

Flexible

Database Management

Education

Bachelor of Business Administration: Business Management College of Santa Fe - Santa Fe, NM

Work History

Administrative Assistant/Call Center 01/2014 - 03/2015

Molina Healthcare – Albuquerque, NM

Customer support through phone, email,online chat, or social media to customers. Supported office staff and operational requirements with administrative tasks. Answered phone calls and messages for physicians medical facility, scheduling appointments, and handling patient inquiries.

Administrative Assistant 07/2013 - 10/2013

William J Cooley, Law Office – Albuquerque, NM

Assisted in development of cases by maintaining contact with clients involved in the case; scheduling depositions; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel and generated status reports

Organized and established files; monitored calendars; documented interactions; input information into file database and case management software;

Support case preparation with case summaries

Kept clients informed in maintaining contact and communicate case progression Verified case costs by reviewing outstanding balances with attorney, clients, and providers Interacted with other court officials and law professionals Record keeping and general office duties

Provided excellent client support services in person and call inquiries, answered telephones, and assisted co-workers and attorneys

Special assignments as necessary

Customer Service Associate 09/2008 - 06/2009

Victoria's Secret Direct (Call Center) – Rio Rancho, NM Processed all incoming customer service phone orders placed through catalog networking sales, tracked customer orders, interacted with shipping and receiving as needed, handled customer questions and inquiries, processed and posted customer payments

Maintained sales quotas and goals as required by upper management Attended quarterly briefings with all sales associates and customer service representatives, interacted with all staff, customers and sister companies.

Receptionist 05/2008 - 08/2008

Farmers Insurance – Albuquerque, NM

Assisted customers with insurance issues, presented personal insurance portfolios in detail and addressed any customer questions, concerns or inquiries regarding their insurance needs Tracked daily expenses and transactions and processed closing operations Supported insurance staff and adjusters with calendar scheduling; answered phones and completed general office duties.

Customs/Administrative Specialist 03/1989 - 03/2007 Los Alamos National Laboratory

Organized and processed all exports and imports under the Laboratory's Export and Import program Followed all federal export/import regulations and laws that included the Departments of Energy, Transportation, Department of State and Commerce

Classified and licensed commodities for export and import in conjunction with Laboratory scientists and program staff

Prepared international shipping documents for outbound, inbound shipping Additionally, prepared international import shipping documentation for legal entry into the United States Tracked time charged to Laboratory customers and their programs Maintained export and import databases and files reflecting corresponding shipping data and statistics Prepared and processed monthly recharge, for team and group, consisting of compiling all charges posted to each Laboratory program for services rendered Downloaded and transferred recharge to Accounting electronically Generated cost savings reports and provided support in implementing and streamlining new processes and work systems

Prepared and presented mandatory formal training to Laboratory personnel Followed Laboratory policies and procedures

Special projects as assigned.

Held Q clearance for duration of employment

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