Customer Service Veterinary Assistant

Crystal M. Shaver

***** **** ***** ****** **. ***************@*****.***

New London, NC 28127 254-***-****

OBJECTIVE:

I am currently taking an online course for my paralegal certification I am also scheduled to take my course to become a notary public on May 9th. I am extremely passionate about learning new skills and honing the ones that I have already acquired. SUMMARY OF QUALIFICATIONS:

• Ability to work well under stress

• Learn computer programs quickly

• Deliver exceptional customer service

• Pay close attention to detail

• Excellent organizational and communication skills

• Superior leadership abilities

• Expert in book-keeping, accounting, and demonstrate superb cash handling skills

• Experienced in Excel, Word, Access, QuickBooks, Windows 10, Google Docs, brevity, ring central, and PowerPoint

• Ability to multitask and use time wisely to meet deadlines

• Superior cash handling skills

• Hardworking and reliable

• Learn quickly and able to work independently

• Compassionate and good listener

• Effective communicator

EXPERIENCE AND ACHIEVEMENTS:

03/23 to 04/23 Customer Service Advisor ll

Concentrix/Intuit-Turbo Tax

Work from home position

• Help customers navigate through turbo tax products

• Help customers input their information in turbo tax

• Answering incoming calls

• Looking up information while talking to clients on the phone

• Input detailed notes about calls during and after the call 09/20 to 10/22 Veterinary Assistant

Banfield Animal Hospital Highland Creek # 5097

Charlotte, NC 704-***-****- PM Jennifer Quigley

• Checking in/out patients

• Taking a detailed medical history on the patient from the client

• Entering all medical notes into the patient’s medical record

• Entering lab results into the patient’s medical record as well as the hospitals records

• Explaining to clients how to use and apply medications to the patient at home (as well as giving demonstrations such as how to clean the patient’s ears properly or how to administer ear or eye medications)

• Surgery trained (monitoring, prepping the patient for surgery, placing an IV catheter, scaling and probing during dental cleanings, wrapping surgery packs, cleaning instruments and placing them in the autoclave, surgery discharge)

• Filling prescriptions

• Performing X-rays (including dental)

• Doing exams and assisting the doctor with their exams

• Assisting with euthanasias

• Cleaning and setting up kennels for the next day

• Drawing blood and running lab work

• Reading samples under the microscope

10/10 to 09/13 STORE MANAGER

Ace Cash Express, Killeen, Texas

• Cashed government, personal, and payroll checks

• Processed and denied or approved payday and title loans

• Sold car insurance

• Trained new employees

• Prepared daily deposits that were picked up by the armored car

• Checked in the cash that was brought by the armored car (counted, separated and recorded totals)

• Processed utility payments

• Customer service

02/08 to 08/09 ASSISTANT MANAGER

Mickey’s Corner Store, Killeen, Texas

• Acting store manager on the weekends

• Processed and submitted opening and closing paperwork (used Excel and Quick books)

• Prepared daily deposits

• Filled safe

• Filled ATM

• Changed gas prices in the computer, register, and on the store sign

• Trained employees

• Customer service

02/05 to 01/07 ASSISTANT MANAGER

Rosas Café and tortilla factory, Killeen, Texas

• Ran closing shift

• Processed weekly payroll and sent it to HR

•Made weekly orders

• Scheduled and coordinated catering events and parties

• Prepared nightly deposits

• Entered all invoices using Excel

• Trained employees

• Customer service (attended a 6-week customer service class provided by the company to all members of management)

• Hired and dismissed employees

•Made weekly schedules

• Conducted monthly safety meetings

ADDITIONAL INFORMATION:

Education:

• AAS-Management Degree, Temple College, December 2018 Certification:

• Certified Ultimate Decorator and Redesigner, Ultimate Academy, January 2023

• Certified Event and Wedding Planner, Ultimate Academy, February 2023

Contact this candidate