Customer Service Assistant Manager
Resume:
FONDA, NY *****
************@*****.***
Amanda Giblin
SKILLS
I’m organized, and technical. I have been considered very dependable, ethical, and trustworthy. My sales and customer service background lead me to become a great negotiator and how to upsell many products. I am able to work in a fast-paced, stressful environment.
EXPERIENCE
National income Life insurance - Rochester, NY — Life Insurance Agent March 2022 - PRESENT
● Make calls to set appointments with union members, policy holders and other families that are recommended.
● Sit Virtually over Zoom with customers to explain benefits and what company offers
● Call about customers about their policies and any potential changes needed
Revolution vapor - Amsterdam, NY — Account Manager/Customer Service March 2014-October 2020
● answered all retail customers' email and phone calls that had problems or concerns. Some needed a refund, replacement, or needed to place an order.
● input orders for my wholesale clients
● made cold calls daily
● when able to I traveled to local shops and businesses for new potential clients to drop off sample packs with a product catalog
● I would help production team when necessary
● Copied, logged, and scanned supporting documents before filing everything in the client's files.
● Entered data into the system, including customers due payments, account information, and kept track of all calls.
● Double-checked the data's accuracy and integrity.
Tower Shops — Assistant Manager
August 2008-March 2014
● Developed and implemented policies alongside other the other management
● aimed at increasing team productivity and improving operational efficiency.
● helped with new training, mentoring new employees
● Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
● handled scheduling, payroll, inventory control, and stocking
● Quickly identified problems and took steps to correct them right away.
● Supervised money handling, store opening/closing, and banking procedures when needed.
● Help with promotional and marketing efforts in order to increase sales.
● Procedures for opening and closing the store
● maintained and watched sales/ inventory of necessary products for weekly orders
● Was able to effectively communicate with customers in order to solve problems and increase customer satisfaction.
● Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
● Reviewed sales and merchandising reports in order to meet profit targets, cut back on inventory, and forecast sales.
EDUCATION
SUNY Delhi
August 2006-May 2007, Delhi NY
Studied Business Administration. No degree.
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