CHRISTINE K. MCCONAUGHY RN, MS

HEALTHCARE EXECUTIVE

Senior level healthcare executive with progressive and diverse management experience. Demonstrated expertise in acute care and ambulatory settings, integrating with managed care operations and other community-based organizations. Recognized for uncompromising integrity and ethical decision making. Excellent team building, communication, and financial skills.

Experience

Covelo Group Director of Nursing

•Review, approve and institute nursing policies and procedures.

•Ensure the department is meeting governmental regulations and compliance standards.

•Collaborate with staff, management, and external groups to coordinate patient care.

Chamberlain University Phoenix AZ Campus Visiting Professor

•Facilitate learning of RN students in a clinical setting.

•Collaborate with clinical setting administrative team.

•Review and assess the clinical performance and written assignments students are required to submit for course completion.

Interim Associate CNO Culver City, California

•B.E. Smith

•Developed Nursing Leadership Communication; responsible for 12 direct reports.

•Participated in TJC survey readiness.

•Designed on-boarding process for permanent ACNO candidate.

•Developed and chaired Patient Safety Committee.

•Designed HCAHPS presentation and taught at annual, mandatory, Skills Fair Forum for 250 clinical FTEs.

Interim Leader Dominican Santa Cruz HCAHPS

•Kirby Bates and Associates.

•Raised the HCAHPS score for medication information and side effects knowledge from 44% to 99%, within two months.

•Developed a process protocol for the staff to follow, by position and their duties, for the process established, but not hard-wired.

•Created an educational instruction for staff to sign off on, acknowledging their understanding, and to confirm their mandatory use of the patient education instructions.

DZ Public Policy Consultant and Associate Consultant

•Assisted with Healthcare Policy Development and Implementation.

•Collaborated on the Create, Development, and Implementation of the Statewide Maternal Mortality Review Committee. Data is given to each acute care hospital with Obstetric Services to trend for specific patient outcomes. Patient Care protocols are to then be revised and updated.

Interim Director Women’s and Children’s Services

•Camden Clark Medical Center Parkersburg, West Virginia; 65 FTEs 200 bed facility. 1,400 deliveries per year.

•Completed SWOT analysis with management team; developed goals with CNO.

•Developed implementation plans for installation of Newborn security program.

•Developed new Fiscal year budget.

•Developed Plans for Infant Car Seat Program with the Foundation Dept. and proceeds from fundraisers.

•(Permanent candidate hired)

Interim Director Operations Center-Dignity-South Nevada Market

B.E. Smith

•Responsible for 100 Full Time Employees direct reports; total coverage of 650 beds.

•Coordinated 120 Travelers into the three facilities and out, within seven months.

•Developed Fiscal Year 2017 budgets, zero-based.

•Improved communication and staff accountability.

•Hired and On-Boarded more than 40 Full Time Employees for Float Pool during high growth of hospital due to construction/expansion.

Preferred Homecare: Director of Nursing (Company acquired by another firm and downsized)

•Recruited / on boarded 20 Registered Nurse Full Time Employees; responsible for 65 FTEs.

•Coordinated clinical services with Home Health Operations.

•ACHC accreditation, survey readiness.

Coram/CVS Spec. Infusion: Nurse Manager Phoenix and Tucson Branches

•Financial and Budgetary Responsibility.

•Responsible for 25 FTEs.

•Made personal calls to patients, and patient’s families, regarding experience.

Paradise Valley Hospital: Chief Nursing Officer – 250 beds

•Member of Sr. Management Team. (Tenure of only one year due to new CEO and change of leadership team)

•Chair of Stroke Team.

•Oversaw Cycle III Chest Pain Certification.

•Shared Governance Facilitator.

•Received award for obtaining the highest number of new employees with Arizona Donor Network.

•Developed business plan and implemented budget of adult diabetes clinic.

Paradise Valley Hospital: Director of Women’s and Infant Services

•Oversaw 6 cost centers and 70 employees.1,200 deliveries per year (Promoted to CNO)

•Member of initial Vanguard Health System Leadership Program.

•Consistently maintained patient satisfaction scores with Press Gainey, greater than 95%.

•Continuously scored excellent staff and physician satisfaction scores with action plans.

Education

1977 – 1989 M.S. – Arizona State University; College of Nursing, Tempe, Arizona

Major Programs: Community Health Nursing and Family Nurse Practitioner

1973 – 1977 B.S.N – Arizona State University, Tempe, Arizona

Licensure

R.N. – State of Arizona – compact license

R.N. – State of California

R.N. – Illinois

R.N. – Washington D.C.

Additional Experience

03/2007 – 12/2007 Director of Patient Care Services: Contractual Consulting at PV Hospital

•Interim Director

•TJC preparation

•Quality and patient experience projects

04/2005 – 11/2006 Maricopa Integrated Health Services: Director of Staffing Services

•Level I trauma center adult and pediatrics

•Regional burn center

•Responsible for 120 FTE float pool, house supervisors, staffing office employees, and SWAT team

•Created Rapid Response team with standing orders/care protocols

10/2001 – 06/2005 Arrowhead Hospital: Administrative Supervisor

•Participated in beta team for implementation of computerized staffing program

•200 bed community hospital

•Coordinated with medical staff for all admissions and bed placement

10/2001 – 11/2002 Arizona Nurses Association: Grant Manager

•Magnet facility study for the State of Arizona collaborated with Pennsylvania State University

02/1999 – 03/2001 Wickenburg Regional Medical Center: Community Nurse Executive

•Responsible for 23 bed acute care hospital, 5-person provider clinic, 55 bed long term care unit

•Facilitated the development and implementation of a risk management program and an employee health program

•Prepared and submitted monthly variance reports

•Chaired the quality counsel

•Rewriting the quality improvement plan and implementing throughout the facility

•Coordinated the facility-wide employee education program developed and implemented a learning and development plan

•Coordinated with medical staff to improve staff competencies and certifications

12/1997 – 11/1998 First Health: Clinical Management Services Manager

•Third party administrator for national contracts

•Coordination of case managers and telephonic RNs

1986 – 1996 St. Joseph’s Hospital and Medical Center Phoenix, AZ

Director of Woman’s and Newborns

•Level I trauma center, tertiary perinatal center, participation in Arizona Maternal Transport program

•Instituted monthly review and update of all facility-wide and divisional policies and procedures

•Recruited physicians, nurse practitioners, and case managers; negotiated salaries/contracts coordinated with corporate legal services

•Developed five business plans for new facilities and services and implemented four: Tuberculosis clinic, Women’s Health Services, Pediatric Gynecology, and Teen Pregnancy (PACE)

•Developed all capital and operational budgets

•Achieved $50 million of forecasted $52 million revenue

•Reduced operating expenses, devising new staffing models and guidelines

•Directed 14 ambulatory services in three locations with a combined staff of 60

•Directed labor care, antenatal services, newborn and NICU operations for 4,800 deliveries per year

•Successfully chaired two Arizona Perinatal Trust site reviews receiving three-year accreditations

•Transitioned urgent care center ownership from one corporation from another managing human resource, budgetary and contract issues

•Responsible for CQI program with the involvement of managed care parties

•Directed the development of a population-based tuberculosis management program coordinated with the CDC

•Directed construction of a 3,000 square foot suite for a new Woman’s Ambulatory Center – Perinatology antenatal testing, pediatric gynecology, and private MD practices

•Renegotiated the lease for an urgent care center to include remodeling expenses to meet ADA requirements

•Hired, supervised, evaluated, and directed workflow for up to 16-person management team

•Member of the Human Resources Department advisory council

•Coordinated strategic planning and operational plans as evidence by new program ventures with a focus on marketing, financial analysis, clinical program structure, and grant applications

1991 – 1995 Arizona State University: Adjunct Faculty

•Mentored graduated students and worked with them on their projects

1991 – 1992 University of Phoenix: Faculty

•RN undergraduate program

1978 – 1986 Maricopa Integrated Medical Center (AKA Maricopa County Hospital)

•Teaching facility, level I trauma center, adult and pediatric, regional burn center

•Tertiary labor and delivery over 4,000 deliveries per year

•Level III NICU, participated in Arizona Maternal Transport Program

•Responsible for 70 FTEs for antenatal, postpartum, gynecology, and GYN oncology services

•Participated in Lean Thinking Project and coordinated implementation of improvements

Quality Experience and Initiatives

My role throughout my career has always been integrally involved with quality responsibility at an Administrative Level. The following are several key performance initiatives which reflect the qualifications and skills that I have:

•Perform Audits/reviews, educating staff regarding the results, fall outs and improvement plans

•Develop performance improvement plans

•Develop quality improvement plans

•Coordinate quality leadership council; develop agenda and minutes

•Interface quality initiative projects to the corporate administrative team and board of trustees

•Responsible for the regulatory agency plans and improvement processes. Includes: TJC, HEDIS, DHS, CMS, HCAHPS, AZ Perinatal Trust, OSHA, American Heart Association, HSAG

•Collaborate with the risk management department for joint projects and RCAs

•Coordinated the corporate safety program as an instructor and administrator

•Developed high risk/disease management programs with Managed Care Agencies/clients; Includes Cardiac/Chest Pain Program, Diabetes Clinic, Stroke Team, Perinatal Team, Emergency services, Behavioral Health services

•Integrate IT to make improvements in documentation and patient care

•Strategic Planning and execution/development of follow through mechanisms

•Participate in Lean Thinking Projects and coordinated implementation of improvements

All of these activities have been integrally coordinated with the input of the Medical Staff and with the performance and education/development staff.

20014 N 76th Drive

Glendale, AZ 85308

623-***-****

adwpdg@r.postjobfree.com

10/2021 – 02/2023

09/2021 –

Current

08/2019 – 10/2019

03/2019 – 05/2019

12/2016 – 02/2019;

10/2012 – 12/2015

09/2016 – 11/2016

07/2015 – 07/2016

11/2014 – 4/2015

05/2013 –

11/2014

10/2011 –

10/2012

01/2008 –

10/2011

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