Ikeia Jones

Baltimore, MD *****

410-***-****

adwpco@r.postjobfree.com

Professional Summary

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. as well a Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills

Persuasion

Product Signage and Labeling

Secure Loads

Palm OS

Active Listening

Stacking and Staging

Inventory Organization

Equipment Selection

Troubleshooting

Logistics

Merchandising and Display

Leadership

Complex Problem-Solving

Judgment and Decision-Making

Operations Analysis

Occupational Health and Safety

Loading and Unloading

Equipment Repair

Process Payments

Cash Register Operation

Operations Support

Freight Labeling

Order Picking and Processing

Conveyor Systems

Handheld Computer Device Software

Audit Inventory

Investigating Discrepancies

Microsoft Office

Field Trip Oversight

Support Networks

Calendaring and Scheduling

Behavior Control

Emergency Situations

Observing and Monitoring Behavior

Planning and Leading Activities

Arts, Crafts and Games

Social Services Knowledge

Education

Expected in November 2023

University of Maryland Global Campus Baltimore, MD

current student at umgc

. cyber security certifications undergrad

June 2015

Catonsville Educational Center Baltimore, MD

High School Diploma

In my years of middle through high school i have made principles honor roll quite a few times also was valid victorian graduating with a 4.0 GPA.

Honor Roll (principles Honor roll 2010 -2015)

valid victorian

Awarded (Dance excellent performer)

Accomplishments

I have volunteered at the chesapeake bay foundation through out my middle school and i high school years working on a watershed project i have planted native plants like spartina in the bay to filter the bay water to help clean our bays water shed from harmful invasive bay plant species such a phragmitis to keep our bay healthy and clean. I have documented my projects research with great results being the outcome such as cleaner water for our bays aquatic ecosystems in the tide pools and much more.

Ive also volunteered at the national aquarium in Baltimore md for 2 summers studying black tip reef sharks in shark alley.

Work History

December 2020 - March 2023

Amazon - Baltimore, MD

Warehouse Associate

Conducted regular inspections and audits to check quality and verify inventory levels.

Operated box or straight trucks and cargo vans.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Loaded, unloaded, and moved material to and from storage and production areas.

Assembled orders and packed items for shipment, conveying orders to shipping personnel

Entered quantity received against purchase order in computer system.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Worked safely around moving machinery.

Prepared orders for shipment by picking, packing, and labeling merchandise.

Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.

Checked packages and merchandise for damage and notified vendors.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

April 2020 - January 2021

Burgerking - Baltimore, MD

Cashier

Upsold additional products and services to customers, increasing revenue.

Answered questions about store policies and addressed customer concerns.

Welcomed customers and helped determine their needs.

Used POS system to enter orders, process payments and issue receipts.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

February 2015 - July 2018

Oreos Statium - Baltimore, MD

Cashier

Learned duties for various positions and provided backup at key times.

Built relationships with customers to encourage repeat business.

Addressed customer needs and made product recommendations to increase sales.

Assisted customers with returns, refunds and resolving transaction issues.

Checked personal identifications during alcohol and tobacco sales.

Answered questions about store policies and addressed customer concerns.

Helped customers complete purchases, locate items, and join reward programs.

June 2014 - August 2014

A Step Forward Inc. - Baltimore, MD

Receptionist

Responded to inquiries from callers seeking information.

Corresponded with clients through email, telephone, or postal mail.

Maintained visitor log for entering and leaving facility for security purposes.

Routed incoming mail and messages to relevant personnel without delay.

Helped office staff prepare reports and presentations for internal or client-related use.

Answered phone promptly and directed incoming calls to correct offices.

Resolved customer problems and complaints.

Organized, maintained and updated information in computer databases.

June 2014 - August 2014

A Step Forward Inc. - Baltimore, MD

Child Care Assistant Intern

Created and implemented activities to promote language development.

Logged information regarding naps, feedings and any medications administered.

Established positive relationships with parent to collaboratively promote child's wellbeing.

Maintained daily records of children's individual activities, behaviors, meals, and naps.

Engaged with children individually to encourage physical activity and academic curiosity.

Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Read stories, sang songs and facilitated creative play.

Provided support and guidance to children in conflict resolution.

Supervised free play and other activities to keep children safe.

Assisted with meal preparation and feeding to meet children's dietary needs.

Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Used positive reinforcement techniques to promote patience and other good behaviors in children.

Monitored children's activities to verify safety and wellbeing.

Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.

Read and told stories to promote and support overall language development.

Encouraged children's emotional and social development.

Helped with creation of age-appropriate activities to keep children positively engaged.

Maintained child-friendly environment by allowing frequent access to outdoor activities.

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Documented children's growth and development.

Languages

Spanish

Limited Working

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