Sierra Stewart

Self motivated, great work ethics, team player, excellent connumication skills

Odenton, MD 21113

adwpcg@r.postjobfree.com

+1-240-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Receptionist/Front Desk

Wisecare Urgent Care - Millersville, MD

July 2022 to Present

• Greet patients in a positive and helpful manner

• Provide necessary forms to patients for proper completion and signatures

• Gather demographic and insurance information from the patient

• Create a “chart” for new patients or update the “chart” for existing patients

• Record as appropriate utilizing computerized documentation systems

• Notify medical staff that patient is ready to be triaged

• Answer telephone calls, provide callers with needed information

• Maintain proper supply levels in the office area

• Request and collect payments from patients

• Perform various financial transactions such as balancing at end of shift

• Verify insurances

• Maintain front desk area

• Commuting between two locations

Floor Champ

Call 4 Health - Linthicum, MD

March 2020 to May 2022

Process all calls for account. Follow all instructions, procedures, protocols, and updates necessary for answering, handling, and dispatching calls according to the information, updates and changes available in each account. Provides professional patient care services by obtaining and verifying necessary demographic, insurance and other vital information requested by the client. Responsible for scheduling and re-scheduling patient appointments, answering questions based on account scripting, code calls, specialty account protocols.

• Answer all phone calls professionally, courteously, and compassionately

• Respond to patient(s) and client(s) with the utmost courtesy and professionalism always

• Responds to calls according to specific guidelines approved by client

• Screens appointment calls for emergencies (911) and urgent requests to appropriate team member(s) as necessary

• Make appointments for services as requested by canceling and rescheduling appointments as necessary

• Verifies and updates information for every appointment made based on script

• Add new account information as identified

• Arranges for specific patient needs, including interpreter service

• Reviews the appointment screen for financial/clinical and other flags and refers patient according to client’s protocol

• Takes complete message with patient information and concerns, and forwards for appropriate follow- up.

• Take messages accurately and efficiently

• Enter and report all calls and contacts in a timely, accurate, complete and efficient manner

• Make sure all calls are dispatched to the appropriate on call in a timely manner

• Communicate effectively with upper management with any situation with clients and fellow employees

• Be a team player

• Team player; work on a team effectively

• Understand and abide by HIPAA guidelines, abide by all company policies

• Handle supervisor calls

Tools and Equipment Used

Computer, including word processing, spreadsheet, email and database application software; Realtor Assistant

Exit Right Realty - Laurel, MD

March 2016 to April 2022

• preparing and distributing marketing materials

• receiving and depositing funds

• posting property listings

• filing documents

• greeting clients

• answering a multi phone lines

• assisting with property closings

• Ordering supplies

To ensure the day to day office operates smoothly

Security Officer (Armed) / Dispatch Operator

E- House Executive Security Professionals - Suitland, MD May 2014 to December 2014

Responsibilities:

• Security Officer

I protected property, assets, and people.

Secured the property by maintaining a high visibility presence to deter illegal and inappropriate actions, observing (either directly, through patrols, or by watching alarm systems and video cameras) for signs of crime, fire or disorder.

When problem occur take proper legal action and report the incidents. Ensure that the property and people on property are safe. Assist and direct bike, and car clubs and directing traffic.

• Dispatch

Managing full control of the dispatch office.

Answering multiple telephones.

Maintained daily log of activities that happened on property and reporting the incidents. Distribute pay checks.

Conduct daily post checks to other sites that are on duty. Record and maintain organized files.

Being responsible for handling all communication within specified areas. Prepared daily work schedule.

Monitor personnel and equipment such as radios, vehicle keys. Assist in traffic problems.

Monitor three camera screens with 15-20 cameras on each monitor. Send fax, emails and via text to corporate about the daily incidents that goes on during my shift on the property.

At the end of each shift you give a shift report basically briefing the next worker on what happen on the prior shift.

Accomplishments

Prevent theft and altercations.

Suggested new positions for security cameras.

Learned Law Enforcement.

Skills Used

Active listening, speaking, monitoring, coordination, reading comprehension, computer savvy. Front Desk Receptionist

Crofton Convalescent Center - Crofton, MD

August 2011 to March 2014

Responsibilities

Manage the day to day operations of a busy front desk operation area of the rehabilitation center. Welcome residents and visitors with a warm greeting. Operate a multi- line switch board and train other personnel to provide relief. Accurately report and deliver messages, files and copies of documents. Prepare office reports using MS word or MS office. Coordinates transportation and arrange personal care appointments for residents Take and place lunch and dinner orders.

Provide employment applications, review them for completeness ad log them as required. Follow strict corporate, local, state and federal guidelines and policies on life safety. Update admission and discharge documents.

Update daily resident census.

Verify visitors identification.

Maintain vigilance of patients with dementia to ensure their safety. Handling residents and employees confidential information. Accomplishments

Certification in infection and safety control

Certification in dementia

Skills Used

Customer service skills.

Proficient computer skills.

listening/ speaking skills.

Organization skills.

Reading and comprehension skills.

Sales Associate/Cashier

dressbarn - Hanover, MD

February 2010 to July 2011

Responsibilities

Greet customers and help assist them with the style of clothing of their choice. Advised customers on latest trends in women's clothing. Inform customers of stores return policies and reward programs. Perform security duties to ensure merchandise wasn't stolen. Tagging merchandise.

Accomplishments

My vision for the companies merchandise presentation helped gain more customers. Skills Used

Customer service skills.

Education

High school or equivalent in Business Management

Meade Sr. High School - Hanover, MD

2002 to 2006

Skills

• Medical Office Experience (3 years)

• Customer Service Skills (10+ years)

• Phone Etiquette (10+ years)

• Multi-line Phone Systems

• HIPAA

• Word Processing

• Dementia Care

• Medical Records

• Computer skills

• Microsoft Office

• Data entry

• Medical Terminology

• Meditech, Caregiver for the elderly, CPR certified, Microsoft, Excel, outlook (10+ years)

• Interpretation

• Translation

• Alzheimer's Care

• Home Care

• Patient Care

• Insurance Verification

• Clerical Experience

• Office Management

• Personal Assistant Experience

• English

• Microsoft Powerpoint

• Autism experience

• Communication skills

• Time management

Certifications and Licenses

Med Tech

Present

Armed Security License

Contact this candidate