Customer Service Coordinator
Resume:
CINDI HARRIS
LANE, KS *****
adwpc9@r.postjobfree.com
December 2020 - Marel
Spare Parts Coordinator Lenexa KS
•Process Customer POs verbal & email
•Customer Service verbal & email
•Verifying Inventory
•Working with all interoffice departments cooridating orders for customers
•Setup HOT SHOTs for customers
•Problem resolution
•Working Shipping & Receiving thru customer issues
•RMA's
•Inventory -advising when certain level of parts are not being maintained
•Quanlity Control
March 2019-December 2020 CAV Aerospace
Admin Asst-Repairs Gardner KS
• Inbound equipment
•Purchase Parts
•Customer Service
•Stock Ordering
•Inbound Customer Equipment / Warranty /RMA / Transfer Orders /POs
•Setup Repair of Customer Equipment
•Problem resolution
•Shipping & Receiving
•RMA's
•Inventory
•Quanlity Control
•Transfer Order with HQ in UK
April 2017-March 2019 Examinetics
Equipment Specialist/Coordinator Gardner KS location
•Inbound equipment
•Purchase Parts
•Customer Service
•Stock Ordering
•Test Medical Equipment
•Repair as needed Medical Eqipment
•Problem resolution
•Shipping & Receiving
•RMA's
•Inventory
•Quanlity Control
September 2016-April 2017 Convergys (Quickbooks/Intuit)
Techincal Advisor/Help desk 2 Tech Olathe, KS
•Call Center
•Customer Service
•Assisting customer with any & all questions/problem with their software
•Troubleshooting
• Shared Screen with Customer
•Dealing with Customers personal finical data
•Problem resolution
•Addressing problems and moving them up the chain to the engineers
•Addressing software issues with the engineers of the software
•Informing/communicating with internal and external help centers of known issues and status of those issues as per the software engineers
Feburary 2014-August 2016 Swift Transportation
Parts Manager 9000 Woodend Road, Edwardsville, KS 66111
•Parts Manager
•Customer Service
•Stock Ordering
•Processing A/P
•Billing (shop, customer)
•Problem resolution
•Purchasing
•Shipping & Receiving
•RMA's
•Core Returns
•Parts Counter
•Inventory
April 2007-February 2013 Dodson International Parts, Inc.
Repair Manager/Executive Asst . 2155 Vermont Road, Rantoul, KS 66079
•Repair Manager
•Customer Service
•Problem Resolution -all levels international & with customers & vendors
•Sales & Executive Sales Assist
•Purchasing
•Accounts Receivable & Accounts Payable
•Receptionist -11 lines Meridian Telephone system, assist walk in customers, email rfq
•Inventory
•Parts puller
•Market Research (vendor & customer)
•Internal Office Software & Telephone support
•Acting as backup for all Sales staff & Sales assistants
•Coordinate with mechanics for parts removal of parts still on a/c
•Coordinate pick up and/or delivery of equipment from vendors, repair stations, customers, & DIPI personnel – Int'l & USA
•Researching for additional new vendors – purchasing and repairs stations
•Finding current market value on aircraft & aircraft parts(overhauled, serviceable & as removed)
•Primary internal contact for DIPI staff at the other locations - 4 USA & 1 South Africa for all business.
•Primary internal contact for all sub-contracted staff, customers & suppliers-after freshly acquired a/c purchased.
•Assist & coordinate with getting aircraft ready for aircraft purchased - ferry flight a/c back or teardown at location.
•Finding current cost to have aircraft parts tagged
•Communicating with all levels & all departments within office, customers & vendors- with status of equipment, repairs, purchases & sales
•Solely responsible for tracking and inbounding customer core returns
•Solely responsible for bill backs on exchange orders
•Research & development of interoffice procedures
•Training of all employees on Parts Vision Software
•Computer/telephone software support
October 2005-April 2007 FerrellGas, Inc.
Customer Care Specialist 103 S. Main, Ottawa, KS 66067
•Customer orders-direct key entry for Call Center
•Customer Complaint Department
•Billing
•Explanation of different services available to customer for their area
•Sales & Price Negation
•Explanation of customer billing and options available
•Emergency Dispatch of calls
•Customer Complaint Phone award for most resolved customer issues
•Complaint Resolution between customer, employee personnel and location facility
1997-2003
Sales & Service Coordinator Mid America Peripheral Support, Inc. (MAPS)
Office Manger/Sales & Service Coordinator 9104 Bond, Overland Park, KS 66214
•Customer Satisfaction & Quality Assurance
•Receptionist
•Dispatcher
•Accounting (A/P & A/R)
•Shipping & Receiving
•Inventory Control
•Order & Movement Coordinator
•Sales & Service Coordinator
1993-1997 Computer Consultants Incorporated
Sales & Service Coordinator 2000 Merriam Lane, Kansas City, KS 66106
Order & Movement Coordinator
•Receptionist & Dispatcher
•Customer Satisfaction & Quality Assurance
•Accounting (A/P & A/R)
•Shipping & Receiving
•Inventory Control
•Order & Movement Coordinator
•Sales & Service Coordinator
•Recondition Manger & Warehouse Manger
•Mainframe & PC Service Manager
I am a highly motivated, outgoing, upbeat, organized and responsible individual, with a “get it done” attitude.
Nothing is to small or to large that WE, as a team, can not handle.
Contact this candidate