Transportation Security Office Assistant
Resume:
Therese Kapange
I am an optimistic individual with a strong leadership and management ability. Tasks and results oriented, with more than seven years experience in customer service. Fluent in English, French and Ewe. Seeking an opportunity to acquire experiences and skills as a young professional officer. A great team player and respectful person who interacted with coworkers, supervisors and managers, to make sure that our daily operational routine ran smoothly. Identified issues negatively that impacted operations and proposed resolutions accordingly to appropriate staff. Utilized details oriented skills and knowledge to detect threats. Possess excellent written and verbal communication skills and able to multitask. A good team player, able to communicate and work effectively with people from diverse backgrounds with respect for diversity in a multicultural environment.
EXPERIENCE
DHS- TSA, Dulles — Acting Lead Transportation Security Officer
October 2021 - PRESENT
Duties, Accomplishments and Related Skills:
Responsible for overseeing approximately 11 officers in a high stress, fast paced environment
Safeguarded transportation operation at International Dulles Airport
Perform searches and screening, which may include physical interaction with passengers (pat downs, property searches)
Control terminal entry and exit points
Interact with the public, give directions and respond to inquiries
Retain and implement knowledge of all applicable Standard Operating Procedures
Resolve informal complaints and serve as liaison between STSO's, LTSO and TSO's for formal complaints
Provide scheduling, breaks, problem solving, and handle conflicts and passenger problems for team of TSO's
Provide security for Transportation Security Administration.
Enforce all TSA rules and regulations to ensure airport security.
Provide security and protection of travelers across all transportation sectors in a courteous and professional manner.
Secure high-profile events, important figures and/or anything that includes or impacts the transportation systems.
Provide support to and assisted LTSO to accomplish daily operational routine
Utilized details oriented skills and knowledge to detect threats
Identified issues negatively that impacted operations and proposed resolutions to LTSO and STSO Provide security for Transportation Security Administration
Enforce all TSA rules and regulations to ensure airport security.
Provide security and protection to passengers in courteous and professional manner.
608 Cherryview Dr
Fredericksburg, VA 22405
adwpc8@r.postjobfree.com
Public Trust Clearance
SKILLS
Certified as On Job Trainee Coach
Acting Lead
KCM Certified
Precheck Certified
CAT Certified
ATLAS
LEO
Comptia Security+
AWARDS
Received Award for participating in the Inaugural IAD Olympic games
Made top 15 among 95 contestants in MD USA beauty pageant 2020
LANGUAGES
French, Ewe, English
PROJECTS
TSA’s 20th anniversary — Volunteered
Was highlighted in the TSA's 20th anniversary's video
Director of Miss Ebony World - Volunteered Coordinated beauty pageant for Miss Ebony World
Miss MD Intl 2018
Comfort Homecare Services, Stafford — Office Assistant
May 2021 - September 2021
Duties, Accomplishments and Related Skills:
Greeted visitors, and informed supervisors of the visitors’ presence.
Screened incoming calls by establishing the name of the caller, the name of the company that they work for, and their telephone number if a message is left.
Retrieved voicemail messages daily, and informed staff members of messages.
Activated and deactivated call forwarding daily, where applicable.
Handled / transferred calls as professionally, efficiently and expeditiously as possible, and as instructed by the Administrator.
Filed pertinent documents on a daily basis, and as instructed by the Administrator.
Entered and updated data in the computer on a regular basis and as directed by the
Administrator.
Interviewed and assessed qualifications of Home Health Aides and Companions.
Obtained references and analyzed them to qualify Care Providers.
Established the best match of a Home Health Aide with a patient based on the detailed requirements of the assignment.
Kept track of schedules and schedule changes to determine weekly pay to Home Health Aides and provided input for client billing.
Addressed any change of schedule or issue, stemming from a Home Health Aide or a patient, with the goal to address problems if one exists.
Exercised vigilance at all times to detect if and when something is unusual at a patient’s home.
Interviewed care providers when they first came to apply and ensured that all their paperwork was in order.
Checked references and kept written records of such information.
Made all arrangements to schedule care providers on appropriate assignments.
Gathered billing and payroll information for clients and care providers and passed on to Billing and accounting dept every week for payroll and billing.
Company, DMV — Event Planner Assistant
May 2018 - August 2020
Duties, Accomplishments and Related Skills:
Planning, organizing events and weddings
Overseeing all the aspect and execution of the events
Scheduling appointment of vendors with clients
Making calls to confirm RSVPs
Helping with the set ups and breakdowns of the events and weddings
EDUCATION
SNHU, New Hampshire — Bachelor
February 2023
Bachelor in Social Science
Attech Academy, Baltimore — Certificate
June 2020
Information Assurance
Duties, Accomplishments and Related Skills:
Learned System Security Plan (SSP), Plan of Action & Milestone (POA&M), Risk Assessment (RA), policies and procedures, security control baselines in accordance with NIST guideline and security practices.
Learned about Security Assessment Plans (SAP) and Security Assessment Reports (SARs)
Learned about implementation of preventative, mitigating and compensation controls, ensuring protection and adherence to the goals of organizational SAP Security GRC strategy
• Learned about migrating customized rules from SAFE to GRC compliance Calibrator
• Learned about how to apply appropriate information security control for Federal Information System based on NIST
800-37 rev1, SP 800-53, FIPS 199, FIPS 200, SP 800-145 and NIST SP 800-53A R4.
• Learned about how to assess security controls and develop a security assessment report (SAR).
• Learned about how to support A&A activities (Categorize, Selection, Implement, Assessment, Authorize, Monitor)
according to the A&A project plan.
• Learned about how to support data source configurations and change management processes.
• Learned about how to analyze and monitor incident management and incident resolution problems.
• Learned about how to write policy, Accreditation and Assessment, Certification and Accreditation process activities.
•Learned how to manage the day to day operations of the data privacy program, including incident response,
drafting privacy impact assessments, and managing data subject access requests.
• Learned about how to coordinate and work with program management office to support project planning activities,
including drafting and maintaining robust project plans, documenting decisions and
dependencies, and spotting and remediating potential gaps and weaknesses in program controls
• Learned about how to work with cross-functional teams, including IT, human resources, contracts, and security to
address potential compliance issues and achieve data privacy program initiatives and provide as- needed support to other programs within Ethics & Compliance
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