Michael Benjamin C. Catane

Address: #* ******* **, ***. ******* 1 Kingsville Executive Village., Brgy. Mayamot Marcos Hwy, Antipolo City

Mobile #: 0956.946.0656

Email: adwpc3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

I am a graduate of a four-year course in Bachelor of Science in Commerce Major in Management at Asean Development Foundation College, Tacloban City in March of 2004. I started my working career in 2005 with the Land Transportation Office (LTO) region 8. Working with LTO has given an opportunity to gain experience in an office and trainings needed for my daily work activity and office routine.

In 2007 I’ve stared venturing out to new industry which is the Business Process Outsource (BPO). The opportunity has given newer prospective in my line of work which is taking international inbound and outbound calls from foreign clients helping them with their concerns and needs. Working in the BPO set up has open new things for me like Sales training and developing my skills and myself to be the best in what I do. It also boosts my confidence to present myself over the phone and gaining the right phone etiquette. It also opens a door for me to be promoted as a sales coach.

In 2010, I have started working in corporate sales. I worked as Sales Executive in a construction company and given me a lot of experience in field sales. After gaining enough sales experiences and background, I was able to work my way up the corporate ladder and was hired as a Sales Field Manager and was able to handle people under me to manage and work with them to develop their salesmanship skills.

EXPERIENCE:

MITEL- VOIP- Tech Support

CSS CORP

Mar 2022- April 2023

Providence St. Joseph Hospital (PSJH)- Recruiter

IBM

January 2021- Mar 2022

• Designing and implementing the overall recruiting strategy. Sourcing and attracting candidates by using various databases, social media etc. Conducting interviews and filtering candidates for open positions • Create pipeline for new prospect of candidate to be shortlisted for an interview.

• Assist candidates in walking through self-pace application for their On-Demand Interview

• Send daily and weekly reports for candidates who pass the Hiring Manager’s interview and send Job offers

Sales Manager

AXA Philippines

April 2019- Dec. 2020

● Build and Recruit FA's, Manages sales/marketing opportunity for the company.

● Leading a team of FA's and coaching them in their respective field.

● MAKING SALES to help team to reach quota.

● Attend monthly meetings and training needed for the job.

● Coordinate with FA's weekly and monthly sales and evaluate learning curve of FA'S Improvement.

Field Sales Supervisor

April 2018- Dec 2018

Bestcomm Inc.

Winston and Mighty Tabaco Products - Distributor

● Leading a team of sales representatives and coaching them in their respective field.

● Planning, executing, and managing sales strategies. Generating new leads and developing existing customers.

● Oversee employees who travel to work in sites or in the field. Main task is to supervise people on a site, ensuring everyone on the team is performing their responsibilities in the field duties.

● Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.

● Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.

● Monitors competitor products, sales and marketing activities.

● Establishes and maintains relationships with industry influencers and key strategic partners.

● Guides preparation of marketing activity reports and presents to executive management.

● Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

● Directs sales forecasting activities and sets performance goals accordingly.

● Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals

January 2017- March 2018

Thumpstar- Motor Bikes/ Pit Bikes/ ATV

Sr. Sales Executive/ Representative

● Develops and manages sales/marketing opportunity for the company

● Take inbound outbound sales calls from Australia, New Zealand and Philippines.

● Monitors competitor products, sales and marketing activities.

● Establishes and maintains relationships with industry influencers and key strategic partners.

● Guides preparation of marketing activity reports and presents to executive management.

● Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

● Directs sales forecasting activities and sets performance goals accordingly.

● Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.

● Coordinates liaison between sales department and other sales related units.

● Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.

VXI Holdings Corp

Customer Service Representative/ Inbound Sales Rep

March 2016- Dec 2016

● Answer courteously inbound calls

● Respond to customer’s inquiry

● Provide personalized customer service by responding to the needs of the customers.

● Answer inquiry about their Amex Credit and Charge Cards.

Teletech Customer Solutions

Customer Service Representative

July 2014- February 2016

● Answer courteously inbound calls.

● Respond to customer inquiries.

● Provide personalized customer service by responding to the needs of the customers.

● Reset password for lockout accounts online.

● Assist in walking through their online account.

● Assist in placing their trade.

Dec 2010- June 2014

PRAT Philippines Corporation

Sales Filed Officer

● Meets with key clients, assisting sales concerns and maintaining relationships and negotiating and closing deals.

● Make a sale and hit monthly quota.

● Manage to assist project manager

● Helps to roll out workplace initiatives

● Perform filing, sorting, sending mails answering phone calls and wide range data entry

● Ensures that project contracts and bids are complete and filed on time

● Coordinates activities, such as workshops and meetings off the job site

● Assist training and supervise other clerical staff

March 2010- November 2010

JP Morgan Chase& Co. - Loss Mitigation

Loss Mitigation Specialist

● Answer courteously inbound calls.

● Respond to customer inquiries.

● Provide personalized customer service by responding to the needs of the customers.

● Provide status of their Mortgage and offer payment collection over the phone.

● Assist in recalculating of their monthly interest of their Mortgage.

March 2009- March 2010

Convergys Incorporated- CITI Bank Legacy

Senior Customer Service and Inbound Sales Representative

● Answer courteously inbound calls.

● Respond to customer inquiries.

● Provide personalized customer service by responding to the needs of the customers.

● Generate customer interest in the services or products offered by the company.

● Provide Excellent Customer Service and Satisfaction (CSAT)

August 2007- March 2009

The Resource Group- Carlson Marketing Group

Sales Rep/ Sales Coach

● Help agents identify their opportunities and their strengths in selling

● Monitors teams weekly and monthly sales performance

● Created, developed, and implemented sales strategies

● Planned, organized, and managed all sales activities

● Identified, analyzed, and implemented new methods and techniques to determine sales growth

November 2005-July 2007

Land Transportation Office, Region 8

Administrative Assistant- Administrative Aide 1

● Managed to assist office executives

● Created minutes of meetings, managed calendars and fielding phone calls

● Coordinated various office support services

● Worked intuitively to support the completion of the department

● Participated in the department’s strategic planning and sessions

● Participated ongoing traffic apprehension activities

● Pioneered the implementation of Smoke Belching Campaign in region 8.

EDUCATION:

Asian Development Foundation College Tacloban Leyte, Philippines

● Bachelor of Science in Commerce Major in Management

(Graduate 2005)

Clubs and Affiliates:

● Kiwanis Club of Manila 3A- Member

Character Reference:

Rodolfo Enriquez

Sr. Sales Manager

Bestcomm.Inc

092*-***-****

Dee Melendrez

VXI Holdings Corp

Team Supervisor- AMEX Contact Info: 091*-***-****

Mellany Naval

VXI Holdings Corp

Trainer, Product and Specifics Contact Info: 091*-***-****

Cathy Galang

IBM Delivery Manager Contact Info: 094********

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