JA Jeanetta Alford

Sylacauga, AL ***** 256-***-**** adwpbf@r.postjobfree.com

PROFESSIONAL

SUMMARY

Motivated professional offering proficiency in data entry combined with strong analytical thinking skills and exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public. Excellent interpersonal and time management skills, organized, dependable and successful at managing multiple priorities with a positive attitude. Working remotely for two years has proven dedication in meeting company goals by utilizing consistent and organized practices while working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS Closing Sales

Outside Sales

Product and Service Knowledge

Online Chat

Profit Target Achievement

PCI (Payment Card Industry)

Sales Expertise

Consulting with Customers

Upselling Techniques

Commission Sales

Prioritizing Workflows

Sales Team Assistance

Effective Problem-Solving

Data Entry Accuracy

Error Identification

Keyboard Entry

Quality Assurance

Order Processing

WORK HISTORY DATA ENTRY/SALES REPRESENTATIVE 09/1997 to CURRENT EBSCO, U.S. International Headquarters Birmingham, AL Collated and organized data entry documents into filing systems for easy access.

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Followed established procedures to enter and process data correctly. Updated and maintained customer information, documents and records. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Organized, sorted, and checked input data against original documents. Checked for accuracy by verifying data and records. Followed data entry protocols, rules and regulations. Completed data entry tasks with accuracy and efficiency. Preserved customer confidence and protected operations by keeping information confidential.

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Documented customer interactions using SalesForce to capture data in processing system.

Surpassed sales objectives several consecutive years by cultivating productive client partnerships.

Increased sales by managing over 130 outbound customer calls per day. Increased sales by upselling on customers accounts by 10%. Achieved sales goals by making the 100% club 16 years. Achieved sales goals by making the 200% club.

PHONE OPERATOR/SALES ASSOCIATE 04/2006 to 03/2020

Walmart Birmingham, AL

Overcame objections using friendly, persuasive strategies. Explained product prices as well as answered questions and addressed concerns of customers.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Maintained energy and enthusiasm in fast-paced environment. Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and maintained courteous and effective working relationships. Pleasantly greeted all callers and asked how to be of assistance Connected callers with appropriate professional, department or business Operated switchboard and routed incoming calls to appropriate departments

Responded to customer inquiries with patience and positivity to establish excellent first impression

Used company's paging system to immediately contact specific personnel Directed over 100 incoming calls to internal personnel and departments, routing to best-qualified department

Maintained accurate directory of all personnel and phone extensions Managed multi-line phone system directing individuals to desired personnel and providing general information about operations EDUCATION Associate of Arts Psychology 11/2020

University of Phoenix, Phoenix, AZ

Dean's List

3.96 GPA

National Society of Leadership and Success Member

Associate of Applied Science Computer Programming 08/1997 Central Alabama Community College, Childersburg, AL

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