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Customer Service Store Manager

Location:
Mumbai, Maharashtra, India
Posted:
April 23, 2023

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Resume:

SHONAN R. PAGARE

Address: Flat No.****, Paseo F wing, Lakeshore Green

Taloja By pass road, Palava city Phase 2

Dombivili East -421204

Mobile: +91-702*******/ 977-***-****

E-mail: adwpa9@r.postjobfree.com

OBJECTIVE:

To work as Assistant Retail Store Manager with Reliance Retail Stores, I applying highly Developed planning, customer service, problem-solving, and analytical skills to Providing effective support and assistance to the store manager.

Company Name : Reliance Retail Ltd (From 20th Jan 2020 Till Date)

Designation: Assistant Store Manager & Department Manager (Commercial) In Reliance Smart, Area: 19030 SQ.FT

Job Profile:

Utilizes all company tools to drive results.

Handling the team of 18 staff

Knowledge of SAP

All GRN Entry do in SAP

STO & STN Creation

Stock correction in SAP

Do Indent in SAP

Handle Cash counters

Handle Jio Mart orders on daily basis

Self-driven and results-oriented with a clear business focus.

Strategic planner with the ability to prioritize according to business needs.

Maintains track record of effective, sales focused team members that consistently meet the expectations.

Ability to accurately communicate statistical results and identify business needs.

Ability to speak to local and big picture company goals and initiatives

Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.

MANAGING FLOOR SETUP -:

Demonstrates exceptional customer service skills with both internal and external partners

Maintains a high-level customer service culture validated through service results and Customer Service recognition.

Effectively trains, monitors and executes Direct Replenishment.

Effectively manages customer complaints in a timely and effective manner.

Department Manager (Commercial)-:

Handling entire store cash on daily basis

Take tally of all cashiers

Giving cash float to cashier

Banking & PIS posting on daily basis

Manage expenses of store

Voucher posting on daily basis

Make weekly roaster of staff

manage all cash related activities

Audit of all cash vouchers

All Jio Mart orders tally taken from riders & update the same in system on daily basis

Company Name: Parag Milk Foods Ltd (Gowardhan Ghee, Go Cheese ) (From 7th Feb 2019 to To 18th Jan 2020)

Designation: Field Officer

Identify potential towns & appoint distributors in line with business strategy

Formulate & execute the secondary sales plan - Area wise, distributor wise, Brand wise, SKU Wise

Ensuring quality of market coverage through effective use of ISR and distribution network

Develop and ensure implementation of Distribution plan across distributor territories.

Ensure category availability, visibility & freshness (Stock rotation).

Formulate and ensure implementation of trade & consumer promotion plans.

Support micro marketing/ customer activation initiatives planned for the area.

Competition tracking & providing inputs to the ASM.

Educate and train the distributors on companies systems & processes.

Ensure optimal stocking levels and high billing efficiency for all distributors.

Ensure distributor compliance to agreed service levels & credit terms.

Review distributor financial health (pipeline and outstanding).

Ensure that the claims of the distributor are settled by company within specified time limits.

Company Name: Hotel Ashwin (From 22nd July 2009 - 6th Feb 2019)

Ashwin Group of Hotels has emerged as one of the largest fastest growing hospitality Chain in the Nasik district and focus to expand in the state Maharashtra .Ashwin Group of Hotels has embarked on a mission to establish itself as the newest and the best brand in The segment of budget hotels and resorts. And caters to the need of the. Budget Clients, FIT, Corporate Clients, Adventure Activities, Nature Activities, Marriage Banquet Packages, Picnics Group, Travel Packages, Management & Student Groups, for industrial visits with An inspirational lifestyle and offers excellence in hospitality & service standards.

Designation: Marketing Executive

Job Profile:

Replying mails of Clients.

Confirming bookings through phone & software

Explaining about the packages & Hotels details to the clients.

Collecting Payment from Clients.

Taking Follow up of payments from clients end.

Travelling as per the client’s requirements.

Majorly doing Field Work

Course

Year

University / Board

Export Import Course

2015

Pursuing from ETTI Institute

Bachelor in Economics (B. A)

2014

Mumbai University

Higher Secondary Certificate (HSC)

2008

Maharashtra Board

Secondary School Certificate (SSC)

2006

Maharashtra Board

Other Courses:-

Completed MS-CIT with 76% from well-known institute at Bhandup.

Completed English Typing Course 30 WPM from well-known institute at Bhandup.

Get Basic Traiining of Rifle Shooting from G.N. Khalsa college at Matunga.

Personal Data:-

Date of Birth _ 8th, December 1983.

Nationality – Indian.



Contact this candidate