Pavani D– Salesforce Developer/Admin

adwp9l@r.postjobfree.com +1-541-***-****

Summary of Experience:

Salesforce Developer with 8+ years of experience in Configuration, Customization and Implementation of Salesforce CRM applications with Sales Cloud and Service Cloud.

Worked with the Business Architect Team to understand their current business issues and pain points; identify the desired To Be process models and architect solution that addresses the issues and pain points.

Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives

Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

Writing Apex Triggers and Controller classes by keeping in mind SFDC governor limits.

Achieving Test Converge more than 75% and maintaining the same at the time of enhancements and Preparation of Unit Test Plans

Involved in the Deployment activity using change sets and delta deployment during UAT phase.

Involved in resolving the bugs raised during the test phase.

Perform DML operations, bulk upload, insert and delete data in production environment using Data Loader or Workbench as per the requirement.

Manage data flow for downstream applications to keep all the applications in sync

Worked on Lightning components to create home page, record pages in the application

Good knowledge on SOQL, HTML and Apex programming

Experience in working with Git and Change sets for deploying metadata.

Salesforce certified Platform Developer 1.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud.

Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.

Skills:

Apex Classes

Apex Triggers

Visual Force Pages

Workflows

Approval Process

Dashboards

Reports

SOQL

SOSL

Custom Objects

Testing

Lightning

Professional Experience:

Client: Deloitte Sep 2022 to Present

Role: Salesforce Developer/Administrator

Responsibilities:

Deeply Involved in the Agile and Jira CR’s with the client directly.

Worked in the Loan punching of the Application from End-to-End process.

Involved in the Inbound and Outbound Integration.

Expertise in UI/UX of the pages.

Worked on the production support bugs.

Created custom Components for Lightning Record Pages.

Built Quick Action components using Lightning in the Record Pages.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages, Created/Modified Dependent Picklists, Record Types to enforce data quality.

Writing Apex Classes and Triggers.

Hands on experience in preparing SIT Test Cases and performing the testing.

Worked with Apex Coding, Apex Classes, Apex, Triggers.

Created Process Builder based on client requirement.

Used custom settings and custom labels and referred them in various Apex Classes and Apex Trigger for various needs.

Used SOQL with in Governor Limits for data manipulation needs of the application.

Wrote Test Classes for all the apex classes and triggers for code coverage.

Client: BCBS, Florida May 2020 to Aug 2022

Role: Salesforce Developer/Administrator

Responsibilities:

●Managed Ongoing support requests and administrative needs of users. Acted as a primary point of contact for the salesforce users

●Played a bug skipper role which involves troubleshooting production issues.

●Worked on Integrating Salesforce with Zendesk Application for setting up user access to Zendesk tickets in salesforce

●Worked on troubleshooting Inbound API request failures where salesforce is integrated with third party application

●Configuring end to end solution in multiple phases depending upon the available requirements and on priority

●Experienced in using LWC-redux is a LWC binding for Redux that will allow Lightning Web Components to read data from a Redux store, and dispatch actions to the store to update data.

●Creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features

●Implemented Salesforce Lightning UI using Aura Components and LWC.

●Produced and consumed Restful Web Services, for integrating third party applications like Amplitude with Salesforce

●Maintained TCRM data flows used to drive real time analytics, and recommend opportunities for improvement

●Experience in designing, creating, and implementing profiles, roles, record types, page layouts, assignment and workflow rules, escalation rules, communication templates, approval processes and reports and configuring security settings

●Developed Lightning Web Components using HTML, JavaScript, CSS in Visual Studio Code.

●Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals

●Used LWC-redux helps you to write applications that behaves consistent and provide state management to the application

●Developed process builders and visual flows to customize existing business functionality

●Used data loader for insert, update and bulk import or export of data from salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files

●Converted products to assets, an add-on to an existing contract, renew a deal and give the customers the best price of the client with special offers with steel bricks CPQ

●Experience in performing data and metadata deployments using changesets

Client: IRVINE Company, Newport Beach, CA Feb 2019 to Apr 2020

Role: Salesforce Developer

Responsibilities:

●Worked on custom Sales quote application (SQT) in salesforce built using visual force pages

●Created multiple Lightning Components and server-side controllers to meet the business requirements, added CSS and design parameters that made the lightning component look and feel better

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and interactions in lightning Applications

●Worked on integrating the information entered in quote applications to external systems via a middleware ESB (Enterprise service bus)

●As a part of integration worked on SOAP API to make sure mappings between the salesforces objects and external objects

●Worked on daily administrative tasks like creating user accounts, user training to new sales recruits on how to use Sales quoting tools

●Created a Case Management System using Lightning Components, Controllers, Helper Methods, CSS and JavaScript

●Performed app exchange integration of CPQ to configure and ensure the pricing & quoting accuracy.

●Maintenance of installed managed packages in lightning using apex

●Experienced in using a data migration tool called data loader. Used field level security along with page layouts in lightning to manage access to certain fields

Client: Lennar Homes, Miami, FL Jan 2018 to Jan 2019

Role: Salesforce Developer/Administrator

Responsibilities:

●Performed both the roles of Salesforce Developer and Administrator in the organization

●Involving in daily scrum meetings with the team members to discuss the progress of the tasks Milestones

●Designing best practices and enhancements using a specialized quoting tool, CPQ (Configure Price Quote) in Salesforce. Implemented Salesforce CPQ to improve user experience in the quoting process

●Worked on managing Products, Product attributes (Bundles and bundle within bundle), Catalog, and defining Product visibility for CPQ and configured various pricing attributes

●Trained and experienced in developing lightning applications using lightning components, converting existing visual force pages, compatible to lightning and salesforce classic

●Worked on writing different small lightning components to show different details

●Expertise with lightning process builder

●Good experience in integrating salesforce.com with other external applications using REST based web services

Client: State Street, MA June 2014 to Nov 2017

Role: Salesforce Admin

Responsibilities:

●Experience in designing of Custom Objects, Custom Tabs, Custom fields, Role based Page Layouts, Custom Reports, and Report extractions to various formats, design of Visual Force Pages, Dashboards, and various other components

●Created various custom objects for sales process and quoting

●Worked with various Salesforce.om objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards

●Also created various Profiles and configured the permissions based on the organizational hierarchy and OWD rules

●Experience in salesforce CRM integration, by integrating using REST API Web Services

●Experienced in creating Validation Rules, Approval Process, Workflows, and assignment rules for automated lead routing, lead escalation and Email Alerts

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic

●Created Approval Process, Approval page layouts and defined approval actions on them to automate the processes

●Worked on minor improvements on standard objects which include Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, tasks, and events

●Followed best practices in writing Apex Triggers for various functional needs in the application

●Written Apex Classes, Controllers, Extension Controllers and Triggers according to the functional requirements. Also wrote SOQL and SOSL queries according to the requirement in the Apex Classes and Triggers

●Worked with import tools such as Apex Data loader and Data Import Wizard for inserting, updating, bulk import or export of the data

●Worked on Service Cloud functionality which includes case management, auto response rules, Web-to-lead

●Worked on community cloud to connect with customers and employees and to provide connection with each other

●Involved in Unit Testing and Code Coverage while testing

●Assisted in created Summary reports and Dashboards according to the business need

●Provided ongoing Salesforce.com maintenance and administration service

●Participated in the training sessions provided by the salesforce teams and support end users

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