Call Center Insurance Verification

KEYONNA R HOLMES

●CAREER OBJECTIVE

COMPASSIONATE PROFESSIONAL WITH EXPERIENCE PROVIDING PERSONAL CARE AND ASSISTANCE IN HOME CARE SETTINGS. SKILLED IN DELIVERING A VARIETY OF SERVICES INCLUDING MOBILITY ASSISTANCE,MEAL PREPARATION, MEDICATION REMINDER AND PASSING. APPOINTMENT SCHEDULING,PROVEN ABILITY TO BUILD STRONG RELATIONSHIPS WITH CLIENTS AND THEIR FAMILIES, WHILE PROVIDING QUALITY CARE.

KEYONNA HOLMES

10923 S CHURCH

CHICAGO,IL 60643

**************@*****.***

EDUCATION

●EAST WEST UNIVERSITY 1 YR

●DUSABLE HIGH SCHOOL GRADUATED 2003

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Skills

●Patient restraint

●Clinical quality program standards

●Developmental disabilities

●Crisis Management

●Specimen collection

●Grocery shopping

●First aid and safety

●Patient care

●Quality program protocols

●Care plan assessment

●Emergency situation

●MOBILITY ASSISTANCE care management

●Safely behavior

●Injury support

●Meal planning PREPARATION

●Independent living

●Behavior redirection

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EXPERIENCE

●SUPERVISED AND ASSISTED PATIENTS AND CLIENTS DURING SHOWER AND BATHING

●FOLLOWED INFECTION CONTROL AND SAFETY POLICIES AND GUIDELINES

●VITAL SIGNS, BLOOD PRESSURE, GLUCOSE TAKING,TEMPERATURE RECORDING DOCUMENTING DAILY,HOURLY

●PREPARE MEALS, SERVE FOOD, COOL ACCORDING TO PRESCRIBED DIET PLANS

●CLEANED ROOMS, BATHROOMS, CHANGED BED LINING

●IDENTIFY CHANGED IN CLIENTS STATUS AND NEEDS

●ADMIN BEDSIDE AND PERSONAL CARE, such as ambulation and personal hygiene assistance.

●Observed physical and mental condition, intake and output and exercise to monitor client condition.

●Responded appropriately to physical, emotional and developmental needs to plan for continuing services.

●Provided clients with communication assistance, typing correspondence and obtaining information for them.

●Coordinated with doctors and nurses to develop care plans for clients

●Complete and submit clinical findings and documents in accordance with agency guidelines

●Established relationships with clients to maintain patient comfort and care

Habilitave Systems / DSP/Residential Trainer

September 2018 - April 2022, Chicago, IL

Assistance to clients in residential setting,cook clean and daily paperwork. Work assistance,in home assistance, doctors appointments attended and documented

Advocate Health care / Call Center Rep

January 2018- September 2018, LOCATION

Take inbound and outbound calls for health care center. Keep a metric of 90 and be on time. Dual screens, three work sites. Answered calls and left voicemail and scheduled follow up appointments and obtain patients information following HIPPA guidelines

Simon Medical Imaging/ Level 2 Call center Lead

August 2015- January 2018 Phoenix, Arizona

Inbound, outbound calls for radiology procedure's. Scheduling appointments cancelling, insurance verification and travel set up. Company System, daily lead reports, team of 8 .

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