Laurie Nemchik

Orlando, FL *****

adwp7y@r.postjobfree.com

+1-440-***-****

Authorized to work in the US for any employer

Work Experience

Sales and Marketing Assistant

Stratmar - Orlando, FL

January 2021 to December 2022

I work with the public in signing them up for American Airlines Bonus rewards credit cards in an airport setting.

Flight Attendant

ExpressJet Airlines

December 1993 to September 2020

1. I have 26 years of customer service experience as a flight attendant and have honed my skills in problem solving and dealing with various people of multiple backgrounds! Able to multitask while keeping a cheerful smile on my face! I’m also able to handle emergency situations should they arise! CPR and AED trained as well as security, hazmat and emergency procedures. Unit Secretary Surgery Scheduler

EMH Regional Medical Center, Elyria, Ohio - Elyria, OH August 1986 to November 1993

Responsible for typing surgery schedule, scheduling cases for surgery, medical terminology, entering specimens for Lab into computer, processing patient charts for OR charges, working multiple phones lines, multitasking the above simultaneously

Education

High school or equivalent

Midview High School - Grafton, OH

September 1979 to June 1980

Skills

• Typing, filing, answering phones (10+ years)

• Customer Service

• Clerical Experience

• Medical Terminology

• Cashier

• Sales

• Hospitality Experience

• Front Desk

• Medical Office Experience

• Medical Receptionist

• Medical Scheduling

• HIPAA

• Medical Records

• Anatomy Knowledge

• Multi-line Phone Systems

• Data Entry

• Phone Etiquette

• English

• Computer Skills

• Physiology knowledge

Assessments

Workplace English — Highly Proficient

August 2019

Understanding spoken and written English in work situations. Full results: Highly Proficient

First Aid — Proficient

August 2019

Treating common medical emergencies.

Full results: Proficient

Organizational Skills — Proficient

July 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Customer Service — Proficient

September 2019

Identifying and resolving common customer issues.

Full results: Proficient

Organizational Skills — Highly Proficient

July 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Receptionist — Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer Service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Verbal Communication — Highly Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Electronic Medical Records: Best Practices — Proficient June 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Customer Service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer Service Fit — Proficient

July 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Electronic Health Records: Best Practices — Proficient June 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Medical Receptionist Skills — Highly Proficient

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Case management & social work — Proficient

November 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient

Medical receptionist skills — Proficient

October 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Highly Proficient

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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