Quality Manager Operations

BRIAN J. STOCKTON

http://linkedin.com/in/brian-stockton-47377b 206-***-**** ***********@*****.***

OBJECTIVE

Seeking position to contribute my passion for team building, solving complicated problems, inventing and designing processes that grow a business at Internet speed.

CAREER HIGHLIGHTS

●Strategic Operations and Quality Manager with over 17 years of experience and expertise.

●Quality Subject Matter Expert for strategic initiative with Kiva Robotics in 8 Fulfillment Centers for Site Leaders and Sr. Management. Efforts contributed to $1.5 million in annualized savings.

●Co-led Shingi Kaizen training for FC PMs in UK, Germany, France, and Japan. Included evaluating local problems with rapid expansion of Fulfillment by Amazon product with $81 million in peak daily sales, $13 million in peak daily fees against $2.9 million units ordered daily or 50% of all third party sales. Initiatives reduced defects by 20,000 DPMO and under CEO’s Senior Team goal by 46,000 DPMO.

●Achieved $186,000 annualized savings reducing average daily defects in outbound product from 313 to 71. Achieved $300,000 in annualized savings reducing inventory inaccuracies from 5.5% to 2.5%. Reduced cycle time for handling returns of damaged product from 60 days to 48 hours and achieved $150,000 annualized savings.

●Helped grow Fulfillment by Amazon from 12 global sellers to over 70,000 with 3 million daily units, generating over $12 million in daily revenue from fulfillment fees and shipping revenue.

Core Competencies

Automated Material Handling Order Fulfillment Systems (Kiva, Amazon Fresh, Amazon Pantry, Fulfillment by Amazon); Enterprise Account Management; Vendor Management; Fulfillment Management; Functional Specs for Technical Teams; Managing development of software deliverables from conception to deployment and beyond.

Certifications

Certified Kaizen Trainer for Kaizen Essentials, Leading Kaizen; Operational Excellence Six Sigma Black Belt and Green Belt; Team Problem-Solve Training.

EXPERIENCE

Borderless Distribution 12/2021 - 10/2022

Director of Process Improvement

●Oversee the Continuous Improvement Efforts at their Hebron, Kentucky Distribution Center.

●Created Change Management Process using Fresh Works.

●Created roadmap for a robust S&OP process.

●Implemented roadmap for automation of Prep work in DC, with an estimated $1.5 million in annual labor savings for bundles and kits.

●Created curriculum and taught Situational Leadership for Managers.

●Led Kaizen events at both Corporate Office and in DC focusing on reduction of shipping costs by increasing density of both individual cartons and Full Truck Loads by combining shipments multi SKU counts. Estimated savings of $3 million a year.

BlueNile.com

Shipping and Receiving Manager, Seattle, WA 04/2019 – 11/2021

●Manage the fulfillment operation for all aspects of shipping and receiving for the largest on line Diamond Seller.

●Created and executed full year plans to handle spikes in seasonal volume changes.

●Led a Full Physical Inventory that had a shrink of less than $34,000.

●Streamlined the Return to Vendor process and recouped $4.5 Million in credits from largest Vendors. Driving improvements in Accounts Payable processes to ensure credits are claimed within appropriate windows.

Amazon.com 1997 – 03/2015

Sr. Regional Quality Manager NA Fulfillment Services, Seattle, WA 09/2012 - 03/2015

●Managed Quality performance for 9 Fulfillment Centers in Canada, Washington and Northern California, including over 200 million inventory Records;

●Created launch program for 10 new sites with cross-functional teams to address high severity issues;

●Ensured effective Quality programs reduced cost and improved customer experience;

●Oversaw Quality for Fresh and Pantry Businesses, both large growth opportunities with 6 FCs;

●Created Quality Vision for Fulfillment Network.

Operations Manager Fulfillment by Amazon, Seattle, WA 10/2006 – 09/2012

●Created Global FC Operations Support problem-solving $250 million inbound shipments;

●Developed team of PMs to manage software improvements for seller experience issues;

●Defined and designed solutions to seller problems regarding inventory management;

●Worked with cross functional teams to reduce defects including Operations Engineering, FC Software, NAFC ACES, Retail, Category Managers, Merchant Product Managers, Account Managers, TAM, Product Compliance, and Direct Sales.

BRIAN J. STOCKTON

http://linkedin.com/in/brian-stockton-47377b 206-***-**** ***********@*****.***

Manager Merchandising Operations, Seattle, WA 08/2005 – 10/2006

●Ensured seamless order fulfillment and guest experience for Toys “R” Us by working with internal suppliers to create predictable, accurate and consistent delivery of product and services with 30-100k daily inbound and 20-60k outbound units;

●Managed successful fourth quarter that saw the most units shipped and received, included daily “war room” calls with partner to update status of their business;

●Reviewed metrics for Removals, Receipts, and Shipments for anomalies, followed up with appropriate parties;

●Managed removal of 20 million partner inventory units when contract ended.

Vendor Operations Analyst, Seattle, WA 06/2004 – 08/2005

●Managed vendor relationships focusing on compliance and cost saving measures for two of the largest NA media distributors (Ingram and Baker & Taylor), as well as 20 other publishers (such as Penguin, Simon & Shuster, Houghton Mifflin Harcourt);

●Launched new ‘SAND’ vendors creating direct relationships with more than 250 small publishers and presses;

●Created metrics and reporting structure to manage each relationship using best practices for Fulfillment Centers and publishers.

Operations Manager Outbound, Fernley, NV 09/2002 – 04/2004

●Managed teams of 200+ associates and 10 Managers with throughput of 600k daily units and $13 million daily revenue as Non-Sort Site Leader, Senior Shift Manager, and Flow Manager;

●Implemented lean processes, developed outbound production plans, labor needs, and execution;

●Maintained top performance standard of 105%, reduced defect rate for inventory defect record accuracy from 3% to 1.25% by focusing on quality and error free work environment.

Area Manager/Acting Operations Manager Fulfillment Center, Fernley, NV 1999 - 2002

●Oversaw daily operations for weekend work crew of up to 160 Associates spread over 10 production departments, ensured daily achievement of targets and goals, focused on process improvements, met daily throughput goals, and insured training and staffing of department;

●Saved $200,000 annually by exceeding retention goals by 50% over warehouse average;

●Spearheaded test and implementation of new order fulfillment process increasing Associate productive time by 30%, assisted in seamless rollout of new process in warehouse network.

●Certified in Operational Excellence Six Sigma Black Belt. Led teams of subject matter experts through problem solving methodologies.

●Certified in Operational Excellence Six Sigma Green Belt. Trained and managed team’s progress through DMAIC methodology.

Associate, Lead, Trainer, Fulfillment Center Seattle WA, Reno NV 1997 - 1999

●Developed curriculum and instructed 300 Associates and 50 Managers on culture and operations of Amazon.com;

●Coordinated and improved new hire orientation process;

●Focused on helping trainees reach success quickly and adapt to a fast-paced workplace.

Education

Lane Community College - Eugene, OR

BRIAN J. STOCKTON

http://linkedin.com/in/brian-stockton-47377b 206-***-**** ***********@*****.***

REFERENCES

Available upon request.

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