ALJIN JOHNSON

*** ********* ****, *********** *** 2Y2

+1-437-***-****

adwp7n@r.postjobfree.com

PROFILE

Enthusiastic and dynamic professional with over 2+ years of experience in Customer Service, hotel management and Administration

Resourceful candidate who consistently meets and exceeds productivity goals

Proven capacity to troubleshoot and to resolve customer issues quickly

Maintains a high level of professionalism, patience and efficiency to maximize customer satisfaction and increase customer loyalty

SKILLS

Positive Language

Communication Skills

Task Management

Service and Support

Time Management Skills

Client Relations

Critical Thinker

Problem Assessment

Microsoft Office Suite

Attentiveness

Negotiations

SAP qualified

EDUCATION & CERTIFICATES

Pursuing Hospitality in food and beverages from Conestoga collage Waterloo

Bachelor of Commerce specialized in Computer Application, India

SMART SERVE

FOOD HANDLING

WORK EXPERIENCE

Butchering and Meat processing - J&S fresh meat wholesale inc, Scarborough

Strong knowledge of meat anatomy, including different cuts and quality standards.

Maintaining cleanliness and sanitation standards in the work area, following food safety regulations, and managing inventory levels to ensure that there is enough stock to meet demand but not so much that products spoil

Contact Centre Representative – Bharti Airtel Limited, India

Guided and directed customer service team towards achieving operational goals

Ensured customer complaints are resolved in a professional manner

Communicated and co-ordinated with internal departments

Prepare product or service reports by collecting and analyzing customer information

Shared knowledge of current products and services with clients using features and functions

Calculated, prepared and issued bills, invoices and account statements according to established procedures

Defined, created and analyzed data and effectively communicated with customers and management

Provided direct administrative and office management support to leadership team

Achieved customer satisfaction rating of 85% within six months, exceeding corporate target

Restaurant Team Member - Kerala Kitchen, India

Greeted, served customers with food and beverages

Prepared food as required in daily meal and operated food preparation equipment

Responsible for sanitation of restaurant and compiled with sanitary standards

Increased customer flow by cleaning and preparing tables

Monitored and recorded food temperatures during preparation and storage

Maintained an appropriate stock level of supplies and ordered as needed

Operated cash register, handled money and gave correct change

Trained and assisted new crew members to get up to speed with protocols and restaurant policies

Warehouse Assistant

Prepared orders and loaded truck for delivery or pickup ensuring quality service and safety standards

Restocked equipment and supplies in a manner ensuring inventory controls

Coordinated and performed assigned materials management tasks including: placing orders with vendors; inventory control; accepting incoming orders; rotating, stocking and maintaining inventory

Provided assistance or direction to other technicians, warehouse or sale personnel

Created and maintained a safe working environment by maintaining work area and upholding safety regulations

Described product to customers and accurately explained details and care of merchandise

Established strong relationship with other department by assisting them in critical tasks

VOLUNTEER JOBS

Facilitated monthly at community centres which helped youth and adults improve their marketing knowledge for multiple products

Delivered inspirational classes by weekly to teenagers and school going children at club

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