SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

EMINA

ISLAS-YEAGER

adwp7d@r.postjobfree.com

909-***-****

Twin Peaks, CA 92391

A Self-motivated Front Deck Clerk with excellent interpersonal skills. Ability to work at a fast pace and a busy environment. Thorough and attentive to detail in all matters. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

• Multi-line phone systems

• Administrative skills

• Conflict management

• Listening skills

• Reservations

• Company policies and procedures

• Payment processing

FRONT DESK CLERK 10/2020 to Current

Law Office of Alan Spears Esq - Cedar Glen, CA

Manage all administrative responsibilities in the legal office, Conduct all initial research and provide information to the Lawyer

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• Managed customer complaints and rectified issues to complete satisfaction.

• Received incoming calls and coordinated with staff to fulfill customer requests. FRONT DECK MANAGER 07/2014 to 04/2019

M.D. Management - San Bernardino, CA

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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• Resolved customer inquiries and complaints requiring management-level escalation.

• Delegated work to staff, setting priorities and goals. OFFICE MANAGER 07/2009 to 06/2010

Mc Morris Chiropractic HG - San Bernardino, CA

• Kept the office running smoothly and overseen administrative support

• Created new revenue streams through cold calls and advertisements Assisted the Doctor with all patients, upheld all patient records and scheduling meetings and appointments

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• Billed insurance, handled all payments and created financial statements for the office. FRONT OFFICE MANAGER/FIELD SALES AGENT 04/2005 to 03/2008 John Reed - Upland, CA

• I received an award for increasing profits in our office by 62% Generate and follow up on leads, schedule appointments, identify client needs, and market appropriate products

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• Welcomed large volume of guests and improved overall customer service. Answered office phone and emails to schedule appointments, answer questions and document information.

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San Bernardino Valley College - San Bernardino, CA Certificate Crime Scene Investigation- Criminal Justice 01/2010

GPA: 3.7, awarded scholarships, was on the Dean's List for two years. Russ - Ontario, CA

Health and Life Insurance License for California

01/2006

ZEPHER-TEC - Rancho Cucamonga, CA

MicroSoft, 06/2001

Colton High School - CA

HS Diploma

01/1988

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