Customer Service Quality Manager

JAMES MCMAHON

Marketing

West Seneca, NY ***** ***.*******.**@*****.*** 716-***-****

Senior Application Engineer with thirty years experience establishing and developing a worldwide market presence for ceramic components and rotating equipment.

Authorized to work in the US for any employer

Work Experience

Applications Engineer

Cameron Compression Systems - Buffalo, NY

July 2011 to January 2014

•Review of customer specifications with appropriate selection, pricing and application of CameronCompression Systems Turbo Air (TA) and Multi-Stage Gear (MSG) integral gear centrifugal compressor products.

•Interface directly with customers, suppliers / vendors, Cameron Compression Systems Engineering,Manufacturing, Finance, Field Sales, Service and distributor personnel.

•Responsible for commercial as well as technical proposal content.

•Provide timely, accurate and complete replies to inquiries from Field Sales and Product Managers.

•While performing strictly within the price and standard margin policies, use creative but soundjudgment for machine selection, estimates, competitive position, manufacturing capacity and customer requirements.

•Provide knowledgeable and helpful technical support to the Account Managers efforts for customerproposals.

•Understand contract requirements and convert them into company language in the order write-up.

•Convert the contractual requirements into Engineering hours estimated to complete the contract.

•Complete Quotation & Cost Analysis (Q&CA) sheets with an estimate of the cost of the contract todetermine overall estimated profit margins.

•Attend customer meetings, when appropriate.

•Maintain personal acceptability and respect from Account Managers, customers, distributors andsuppliers / vendors.

•Provide helpful assistance to the overall marketing and training program.

•Secured a highly profitable $5.5MM contract from a U.S. ammonia fertilizer plant.

Senior Application Engineer

Saint-Gobain Structural Ceramics - Niagara Falls, NY December 1993 to April 2011

Largest ceramic/glass manufacturer in world with offices in all countries and $ 40 billion annual sales.

•Managed pricing and technical / engineering support worldwide to satisfy customer requirements andbusiness goals.

•Prepared quotes for Structural Ceramics products.

•Worked with engineering to develop low cost pricing by evaluating products and manufacturingtechniques.

•Interfaced with customer service and production control to expedite customer product deliveries andsolve technical details.

•Developed and implemented a successful China market plan that drove significant new revenue.

•Prospected and landed a large new China gas seal account in Chengdu that represents $600,000.

•Landed an $800,000 account at a China finishing facility.

•Secured large U.S. contract for worldwide mechanical seal account.

•Supported European Fluid Handling Component manufacturing facility; serviced customers andprovided technical support and quotations.

•Developed English and Mandarin website for use by clients world-wide.

•Developed Customer Relation Management (CRM) system (Quotes, Costs and Call Reports).

Quality Manager

Saint-Gobain Structural Ceramics

January 1988 to December 1993

Directed all quality / inspection / test functions. Directed quality plan preparation on all quotations and orders for automotive, chemical processing and defense product lines.

•Managed 4 first-line supervisors and staff of 20 direct reports.

•Gained experience with Ford Q-101, GM's "Targets for Excellence" and ISO-9001 quality systems alongwith MIL and API specifications.

•Implemented SPC data acquisition network and prepared capital appropriation.

Manager, Compressor Parts Operations

Dresser - Rand - Buffalo, NY

January 1985 to January 1988

Capital goods manufacturer for chemical processing, defense, oil & natural gas industries with $120 million annual sales.

•Managed 5 first-line supervisors and staff of 25 direct reports.

•Directed Compressor Parts Operations sales to direct customer and distributor network.

•Established pricing policies. Managed sales, marketing, customer service, sales promotion, engineeringand inventory.

•Prepared market/business plans, product development requests, sales forecasts and budgets.

•Trained office and field personnel in computer use.

Quality Manager

Dresser - Rand - Buffalo, NY

December 1979 to January 1985

Customer Service Manager

Dresser - Rand - Bufffalo, NY

June 1978 to December 1979

Product Manager

Dresser - Rand - Buffalo, NY

June 1976 to June 1978

Senior Sales Engineer

Dresser - Rand - Buffalo, NY May 1974 to June 1976

Sales Engineer

Dresser - Rand - Buffalo, NY June 1964 to May 1974

Education

Master's in Business Administration

State Univ. of NY - Buffalo, NY 1974 to 1976

BS in Electrical Engineering

State University of NY - Buffalo, NY 1961 to 1965

High school diploma or GED

Skills

•Microsoft Office (10+ years)

•Microsoft Excel

•Quality management

•Manufacturing

•Statistical software

•Microsoft Powerpoint

•Systems Engineering

•Product Management

•Mandarin

Product Development

Quality Systems

ISO 9001

Computer Networking

Research & Development

Root Cause Analysis

Internal Audits

ASME codes & standards

Management

Human resources management

Workforce development

Training & development

•Quality Assurance

•Calibration

•Salesforce

•Sales

•Sales management

•B2B sales

•System design

•ERP Systems

•Statistical Analysis

•IATF 16949:2016

•APQP

•Supply Chain

•Laboratory Experience

•CAD

•SAP

•Software Development

•Six Sigma

•AutoCAD

•Computer literacy

•English

•Microsoft Word

•AutoCAD

•Analysis skills

•Order entry

•Databases

•Employee evaluation

•Blueprint reading

•GD&T

ISO 13485

Sensors

Mechanical knowledge

Transcription

B2B marketing Product demos TCP

TCP/IP

VPN

Windows

Profit & loss

Budgeting

•Forecasting

•Systems analysis

•Upselling

•Legal counsel

•Project management

•Mechanical engineering

•Lean manufacturing

•Shipping & receiving

•Microsoft Access

•Search engines

•Packaging

•Materials handling

•Production planning

•Serving

•Business development

•Succession planning

•Business requirements

•Negotiation

•Fabrication

•Contracts

•Property maintenance

•Quality control

•Federal Aviation Regulations

•Logistics

•Program management

•Security

•Employment & labor law

•Process improvement Construction estimating

Industrial engineering

AS9100

MRP

Production management

Operations management Assembly

Project / program management

Project management methodology

Welding

OSHA

E-commerce

•AS400

•Program development

•SQL

•XML

•APIs

•COBOL

•DB2

•Continuous improvement

•Kaizen

•Change management

•Analytics

•Materials management

•User Interface (UI)

•SAP Materials Management

•Purchasing

•Project planning

•Data analysis skills

•Business analysis

•Project management lifecycle

•Financial acumen

•C#

•Microsoft SQL Server

•Relational databases

•Direct sales

•Customer segmentation

•Process engineering

•Lean Links

http://www.linkedin.com/in/jimmcmahonjm

Military Service

Branch: New York Army Reserve National Guard

Service Country: United States

Rank: E5

April 1965 to April 1971

Certifications and Licenses

Certified Quality Engineer (CQE)

June 1988 to June 1991

ASQC Certification

Assessments

Written Communication — Proficient

July 2019

Measures a candidate's ability to convey written information using proper grammar rules.

Full results: Proficient

Sales Skills — Familiar

July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Project Timeline Management — Proficient

July 2019

Prioritizing and allocating time to effectively achieve project deliverables. Full results: Proficient

Management & Leadership Skills: Planning & Execution — Expert

April 2019

Planning and managing resources to accomplish organizational goals.

Full results: Expert

Mechanical Skills: Monitoring — Highly Proficient

July 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Highly Proficient

Logic & Critical Thinking — Highly Proficient

June 2019

Using logic to solve problems.

Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Proficient

April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions.

Full results: Proficient

Attention to Detail Skills — Proficient

July 2019

Measures a candidate’s ability to use diligence when drafting and editing documents.

Full results: Proficient

Cognitive Ability — Proficient

June 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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