NOREESA DORVELUS

Phone 289-***-**** Email: adwp6w@r.postjobfree.com

OBJECTIVE

To proudly obtain a position at your establishment that utilizes my skills and experience.

SKILLS AND ABILITIES

•Passion and proficiency in customer service.

•Enthusiasm and love of people.

•Value communication and brand loyalty.

•Empathy and compassion for humanity.

•Dedication to reaching goals and maximizing productivity.

•Generate a safe and positive work environment.

•Make sure exceptional guest experience is top priority.

•Manage and organize an efficient and happy team.

•Provide an open-door policy for all team members.

PROFESSIONAL EXPERIENCE

Manager of Houseware, Hardware, and Tools, Canadian Tire 2022-2023

Hanmer, ON

•Customer Service

•Scheduling

•Deal Planning

•Enforced company operating standards

Personal Sabbatical 2018-2022

•After almost 20 years of owning and operating my own business, I wanted a career change. In order to broaden my personal and professional perspectives, I relocated from Canada to the Bahamas. Then, my sabbatical was extended in the Bahamas because of COVID lockdowns.

Owner/Operator, Tim Hortons 1999-2018

Sutton, ON

•Built a profitable organization by assembling a productive and efficient team.

•Performed accounting, scheduling, inventory, and payroll duties.

•Responsible for meeting weekly productivity targets.

•Maintaining accurate Profit and Loss Statements.

•Cultivated valuable, mutually respectful relationships with team and head office.

•Delivered exceptional customer service and quality product.

•Supported the team through all hours of the day, providing encouragement and guidance.

•Provided and managed employee portal for training, health and safety, ladder safety, work place harassment, fire route escape, and customer service.

•Established and nurtured important role in the community.

•Always available and committed to the greater good of the store and employees.

Manager, Tim Hortons 1992-1999 Val Caron, ON

•Creating memorable guest experiences.

•Training new team members in all areas of the store.

•Balancing end of shift cashes, counting tills and daily deposits.

•Overseeing all areas of operation in store while providing customers with remarkable service and product.

•Responsible for maintenance of machines, organization of team and ensuring daily tasks run smoothly.

•Baking and decorating a variety of cakes and desserts.

EDUCATION

•1999 Tim Hortons’s Franchisee Training Program entailed courses in accounting, payroll, royalties, rent, advertising, scheduling, hiring/firing personnel, and how to conduct manager and quarterly staff meetings.

COMPUTER SKILLS

•Basic Windows and Word usage.

CERTIFICATIONS

•WSIB, WHMIS, health and safety & food safety certified.

LANGUAGES

• Native English and Elementary French.

REFERENCES

•Available upon request

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