JASPER L. LUCAS

adwp6c@r.postjobfree.com

609-***-****

PROFESSIONAL SUMMARY

Business professional with diverse experience, including sales, marketing, account management, project management, and customer relationship management. Experience developing sales strategies and selling to small, medium, and Fortune 500 businesses.

SKILLS & ACCOMPLISHMENTS

●Managed ICT’s largest telecommunications and insurance clients’ inbound programs, generating $2M in ICT revenue monthly.

●Managed ICT's largest insurance client’s inbound direct marketing program, generating $9M in annual sales.

●Improved AT&T outbound direct marketing program sales results by more than 20%.

●Managed sales channels selling AT&T products and services, e.g. local, Internet, and wireless to small and medium-sized business customers. Controlled a $250K budget, increasing sales of telecommunications products and services to business customers in 14 states.

●Trained/coached more than 80 sales representatives on external vendor’s direct marketing program, improving sales by 5% monthly. Evaluated employee performance.

●Partnered with product management, legal, regulatory, and pricing teams to devise sales strategies in compliance with FCC tariffs and joint marketing regulations for customers in CA.

●Delivered technical sales presentations to AT&T customer executives; demonstrated & supported EDI software

●Partnered with AT&T legal to negotiate and secure execution of more than 10 Electronic Data Interchange (EDI) trading partner agreements.

●Developed and implemented SOPs for customer care centers to support EDI invoicing customers.

●Acquired COVID-19 certification from John’s Hopkins University.

EXPERIENCE

Skill Demand Energy October 2021 – February 2022

Outreach Coordinator

Promote energy efficiency at appliance retailers by educating them about rebate programs available through gas supplier. Build relationships with store management and personnel.

University of Pennsylvania December 2020 – September 2021

Case Investigator/Contact Tracer

Conduct investigations of students who have either tested positive for COVID-19, or who have been exposed to someone who has tested positive. Provide direction to students regarding isolation and quarantining based upon CDC guidelines. Update RPMS, a database used to track University of Pennsylvania personnel with COVID-related symptoms and exposures. Document symptoms, contacts, isolation/quarantining dates and case notes in EXCEL. Perform vaccination verifications and ensure compliance.

US Census Bureau September – October 2020

Enumerator

Conduct No Response Follow-up (NRFU) interviews with residents via in-person visits to collect Census data.,

SDI Marketing May 2019 – September 2019

Energy Consultant

Sold energy (electricity & gas) for a major supplier to residential customers in Pennsylvania.

Various Temporary Positions 2013 - 2020

Mystery Shopper - MSPA

●Performed assignments at banks, restaurants, apartments, car dealerships and movie theatres assessing customer service, employees' knowledge and cleanliness. Provided detailed online reports to mystery shopping companies.

Fulfillment Representative - Amazon

●Received and counted products using frequency scanners; pulled and packed products to unload truck shipments. Operated powered warehouse equipment.

Sales Associate, Men's Suits - Nordstrom

●Sold men's designer suits and accessories, including shirts, ties and shoes. Performed merchandising.

Merchandiser - Premium Retail Services

●Changed and assembled cosmetics and beverage retailers’ displays at Rite Aid retailers in Philadelphia and S. Jersey

Purchaser - Bluegrass Book Buyers

●Purchased textbooks from college and university faculty members for the purpose of reselling to students who can't afford new textbooks, as well as donating to nonprofit organizations overseas.

Culligan Water Treatment – Williamstown, NJ February 2013 – May 2013

Water Treatment Consultant – Culligan Water Treatment

●Sold water treatment solutions to residential customers.

4Best Solar – Bordentown, NJ 2011 - 2013

Solar Consultant

●Sold solar energy systems to small and medium-sized business customers increasing profitability by enabling them to reduce energy bills and create a stream of income.

Debt 2 Wealth PA – Newtown, PA 2006 - 2011

Sales Consultant

●Consulted with small & mid-sized businesses to increase sales and improve customer service.

Project Manager

●Managed project to renovate 100 year-old brownstone residential property in South Philadelphia. Hired general contractor and oversaw $120K renovation, including electrical, plumbing and HVAC

●Purchased building materials/appliances required for renovation.

Home Repair

●Repaired and renovated houses in the Philadelphia area.

Global Digital Network – Wayne, PA 2005 - 2006

Account Executive

●Sold dynamic digital signage advertising door-to-door, targeting small and medium-sized business customers in the Southern New Jersey and Philadelphia markets.

American Income Life Insurance - Edison, NJ 2001 - 2005

Insurance Producer

●Sold life and health insurance to union members and their families.

ICT Group, Inc. - Langhorne, PA 1999 - 2001

Program Manager

●Managed relationship between ICT and their clients. Managed inbound direct marketing programs, including training, licensing, scripting, staffing, call forecasting, monitoring to assure positive sales results.

FDR Enterprises - Runnemede, NJ 1998 - 1999

Sales Associate

●Sold Kirby vacuum cleaners door-to-door to residential customers.

AT&T Communications - Bedminster, NJ. 1988 – 1997

Regional Marketing Manager

●Developed sales strategies to sell AT&T products and servic to small and medium-sized business customers.

Marketing Distribution Manager

●Managed direct marketing vendors and door-to-door sales teams selling AT&T services to small business customers. Oversaw training & development of representatives and monitored daily.

EDI Sales & Implementation Manager

●Delivered technical sales presentations to AT&T’s Global Business Customers’ C-Level executives explaining the benefits of electronic invoicing and payment. Managed customers through 3 phases of EDI implementation process. Negotiated Trading Partner Agreements.

Telemarketing Sales Representative

●Sold AT&T long distance services and AT&T equipment to AT&T Global Business Customers, customers billing $1M or more annually, via telephone.

EDUCATION

Attended Shippensburg University, Shippensburg, PA, 1977-1978 – Major: Business

Contact this candidate