Data Entry Care Specialist

LAWANDA PARKER

**** ************ ******

Houston, TX 77072

Cell: 832-***-****

Email: adwp62@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 12+ years of experience in working with various age groups as a Health Care Professional to include home health, ADD/ADHD treatment, separation anxiety, mental illness, Alzheimer’s and dementia, elderly care and psychiatric patients. Technically skilled business professional with a versatile skill set developed through experience in the field of mental health and assisted-living programs while working as a resident aide, an administrative specialist and departmental manager. Proven success in providing innovative solutions, as well as implementing policies and procedures that will maximize employee potential to increase efficiency and enhance company growth. AREAS OF STRENGTHS

Office Management Spreadsheet and Database Creation Microsoft Office Suite Advanced User Maintaining Departmental Compliance Teambuilding and Supervision Data Entry

Staff Development and Training Outstanding Organizational Skills Proven Leadership Report and Documentation Preparation Conflict Resolution Schedule Implementation

Crisis Prevention Intervention

PROFESSIONAL EXPERIENCE

Psychiatric Technician III University of Texas Harris County Psychiatric Center Houston, Texas 2012 – Present

Interact routinely with patients, observe behaviors and communicate significant observations to the nursing staff; Document information regarding patient care and behavior as required in the policies and procedures; Locates and retrieves records to accurately audit and verify patient information; Attend to physical needs of patients, such as assistance with personal hygiene tasks including bathing, toileting and caring for incontinence if necessary along with feeding and mobility; Run errands related to patient care and unit needs; Supervise patients in special care areas as assigned; Utilize Crisis Prevention Intervention when exposed to volatile patients to maintain personal safety while ensuring safety for the patient and other individuals on the unit; Locate and organize information from charts on schedule as requested; Participate in patient treatment planning and implementation under the direction of nursing staff and other professional staff involved in patient care; Participate in maintenance of a clean, orderly and safe environment; report needs for repairs and maintenance to appropriate staff; Assist in admissions and discharges of patients as assigned to include entry of patient information in Profiler system; Audits charts, records and record documentation deficiencies for attending physicians to correct; Obtain patient's vital signs, height and weight as assigned and document in patient record; Assist nursing staff in responding to emergency situations; Work under the direction of Patient Care Specialist to ensure all shift duties are completed and address training needs; Promptly responds to information requests either in person or via phone; Conduct and assist with selected activity groups as assigned and document according to policy and procedures; Attend and participate in IPS in-services and staff meetings. Must be excused from mandatory in-services and meetings by the Director of 24-Hour Services; Assist with assessments as assigned; Monitor and document nutritional intake; Participate in implementation of unit therapeutic programming. Assist in planning and leading therapeutic groups; Updates client charts with information efficiently; Ability to demonstrate competent use of Profiler; maintain confidentiality in accordance with established IPS policy, procedures and standards of care; perform other duties as assigned.

Resident Advisor University of Texas Harris County Psychiatric Center Houston, Texas 2008 – 2012

Supported residents who experienced crises as needed; Provided resources and guidance to residents in their daily programming; Maintained a safe physical and emotional atmosphere for residents, visitors and staff members; Attended training seminars to facilitate new and improved methods of client crisis intervention, counseling, policy enforcement, in order to consistently meet the immediate needs of the client; Properly utilized team-building skills, such as encouragement, positive reinforcement/feedback, rapport building, and motivation with residents while creating a harmonious environment that promoted wellness for all clients. Quality Assurance Manager Richmond State School

Richmond, Texas 2007 - 2008

Oversaw a staff which consisted of five members and assigned daily responsibilities to staff members as needed; Continually developed and improved effectiveness of creative tools and skills for serving mentally ill clients; Verified the mental health services program was in compliance with applicable procedures; Maintained effective working relationships with clients, families, co-workers and collaborators at all times; Provided oversight and administrative assistance in document handling, records maintenance, client chart auditing procedures, as well as various other administrative responsibilities as deemed necessary; Ensured quality assurance to all clients by working closely with staff and client families, as well as participation in weekly/quarterly staff and case review planning meetings. Resident Specialist Anne Grady Center

Holland, Ohio 2003 - 2005

Documented activities of individuals with challenging behaviors on a daily basis; Reported daily events, both verbally and written, and transferred responsibilities for caseload to the oncoming shift; Communicated with families and visitors in a professional manner; Guaranteed that individuals were free from abuse and neglect; Reported events that may have infringed on an individual’s right to be free from abuse and neglect to a supervisor immediately. Therapeutic Program Worker Northwest Ohio Development Center Toledo, Ohio 2002 – 2007

Monitored and recorded client progress in a manner dictated by the center as well as governmental regulations on a daily basis; Maintained all records of incidents reported as needed; Demonstrated prompt time management skills while coordinating patient services; successfully trained new hires on all departmental responsibilities, policies and procedures. EDUCATION

Houston, Texas Houston Community College

Completed 20 semester hours towards a B.S. in Nursing 2010 - Present Toledo, Ohio Scott High School

High School Diploma 1993 – 1997

ACHIEVEMENTS / CERTIFICATIONS

CPR / First Aid 2014

SAMA 2014

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