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Service Representative Customer

Location:
Santa Clarita, CA
Posted:
April 24, 2023

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Resume:

JULIA TIMLIN

adwp60@r.postjobfree.com

907-***-****

SUMMARY

Patient, empathetic, and enthusiastic writer, customer service operative, higher education supervisor, and Social Media content creator with six years of retail, sales, and conflict management experience. Outgoing and creative with youth and young adult ministry and academic advising work as well as mission organization and account management.

SKILLS

Culturally sensitive

First aid certified

Excellent interpersonal skills

Experience with aiding youth in crisis

Creative and Optimistic

Impressive language and communication

skills

Quick and passionate learner

Compassionate and active listener

Computer and technology savvy

EXPERIENCE

Current Position:

Lead L.A Copywriter / Imperium Group – Beverly Hills CA Completed 6-8 articles a day and oversaw L.A based copywriting team.

Learned guidelines for specific publication

platforms

Worked directly with clients

Google Docs proficiency

Microsoft office proficiency

WPM: 60

Editing and publication of multiple articles

a day

Knowledge of WordPress

Past experience

Lead Writer/Researcher / Elkins Park Weekly – Elkins Park PA (6/2019 – 10/2022) Traveled for research and reporting of local news. Wrote 3-4 articles daily for news outlet.

Cultural Experience

Well-traveled

Social Media Coordinator

Fluent in Spanish

Strong Writing, Editing, and Interviewing

skills

Great at multitasking

Idea pitching/creative development

Digital Journalism skills

Proficiency with photo editing software

Assistant Infant Teacher / Adath Jeshurun Preschool – Elkins Park PA (10/2021 – 10/2022) Assisted in the development and overseeing of eight infants (3-12 months).

Prepped bottles

Preformed diaper changes up to DHS code

Fire Safety training certified

Infant and Child CPR certified

Social Media coordinator (Facebook,

Instagram, TikTok)

Engaged with Ages and Stages guide for

infant development

Committed to 8 hours a day of supervision

of infants

Kind, compassionate, and caring

Sales Team Lead / Momentum Solar – Cherry Hill NJ (2/2021 – 10/2021) Lead a team of five sales representatives in hands-on field work for a high-profile solar company. Organized team meeting. Hosted staff events in office. Door-to-door canvassing lead and training associate for new trainees.

Memorized canvassing script

Tailored personal training courses to

help guide trainees in the sales field

Product knowledge

Client acquisition and retention.

Self-motivated in a high passed,

competitive sales market

Employee of the month and top

salesperson for the months of March,

May, June, and September

Excellent time management skills to

make scheduling and attending

appointments easier

Managing spending accounts

Managing customer accounts

Excell and Word proficiency

Social Media organizer and content

creator

Nanny / Kenaitze Indian Tribe – Kenai AK (1/2020 – 10/2020) Provided solo, in-home childcare for three children (ages 3, 6, and 11). Participated in a homeschool/virtual learning environment for all three children. Provided meals and entertainment from 8AM-7PM five days a week. Nanny / Jessica and Brian Dennis Sicklerville NJ (10/2020 –10/2021) Provided in-home childcare for newborn child (2 months-1 Year). Floor Staff / Coming Attractions Theaters – Kenai, AK (11/2019 – 9/2020) Collaborated with a team of staff, working, and managing concessions sales and customer service. Janitorial experience gained as well during this season of employment. Shift lead and customer service representative for Coming Attraction’s partnerships.

Reported concessions sales for bi-weekly

meetings

Employee of the month for the months of

January and February

Accounts manager for concessions vendors

Coordinated movie times for community

events

Worked directly with sales of food goods

Resident Supervisor / Alaska Christian College – Soldotna, AK (8/2018 – 9/2019) Beginning Fall 2018, worked as a Resident Supervisor for about eighty-five college students. Provided assistance in multiple fields, including maintenance, dorm life supervision, Talking Circle, leading weekly worship and Bible studies, tutoring, and daily emotional and academic support or students. Worked into the 2019 Resident Assistant Organizer position and had direct report student employees.

Reported in-depth weekly updates on

student life activities

Worked closely with higher education

administrators in bettering campus living

Maintained close relationships with

students and staff alike

Trained new employees and student

workers

Engaged in student life activities as a

leader and organizer in many campus-wide

events

Payroll/Accounts management

Lived residentially on campus and

responded to overnight emergencies and

on-call duties

Connected with local businesses and

establishments for an engaging community

experience for students

Transported students around the

Kenai/Soldotna area as well as taken

several drives to Anchorage, Homer,

Seward, and Palmer for company needs.

Customer Service Specialist / GIANT Food Stores - Huntingdon Valley, PA (11/2014 – 8/2018) Started in 2014 as a cashier. Worked up to a position as a customer service specialist.

Performed in-depth research to answer

more complex questions.

Built customer confidence by actively

listening to their concerns and giving

appropriate feedback.

Trained new employees on company

customer service policies and service level

standards.

Developed highly empathetic client

relationships and earned reputation for

exceeding satisfaction goals.

Built and maintained effective

relationships with peers and upper

management.

Developed an engaging over-the-phone

presence and fostered a kind, listening

environment

Volunteer / New Life Church - Glenside, PA (12/2011 – 8/2018) Beginning as soon as it was possible, participated in and helped fund multiple missions’ trips and youth activities, both domestic and internationally. Provided childcare for Bible study groups and community outreach programs.

Traveled to New York, Southall London,

and Granada Spain to work with young

children and teens

Worked exclusively with ESL students

overseas

Developed lesson plans to teach course

materials according to schedule.

Taught English language skills to students

from kindergarten age up to high school.

Engaged in cultural immersion programs

with students to further augment global

understanding.

Brought music into lessons to make time

with students more engaging.

Performed work in an efficient and

accurate manner.

Accompanied children on outings to

approved locations as well as after-school

activities.

Sparked creativity and imagination by

helping children discover new things each

day.

Upheld all CPR and Pennsylvania regulated

certifications.

Developed multilingual and multicultural

staff and curriculum to serve families from

diverse backgrounds.

Ice Cream Server / Sprinkles Ice Cream Shoppe - Elkins Park, PA (09/2014 - 06/2016)

Cleaned and organized all areas, including guest seating, serving and prep stations and restroom facilities.

Memorized rotating menu options and offerings to provide customers with updated information on seasonal and permanent products.

Delivered exceptional, friendly, and fast service.

Provided friendly and courteous service to all guests. EDUCATION AND TRAINING

Abington Senior High School - Abington, PA 2014 High School Diploma 4.1 GPA

Honor Roll Scholarship Recipient

President's Education Awards Program Recipient

Ruth Osborn Music Award Recipient

Montgomery County Community College - Blue Bell, PA 2017 Associate of Arts: General Education Dean's List Honoree four consecutive semesters (2016) 4.0 GPA

Completed professional development in ESL and early childhood Education Completed coursework in Criminal Justice, Education, and Psychology Harvard Introduction to Computer Science completed coursework INTERESTS

Musical interests and skills, including songwriting, and playing guitar.

Language Learning.

Hiking and outdoor adventuring.

Building relationships and bonds with other people.

Academic Growth

Communication

Academic and Creative writing

LANGUAGES

9 years of academic Spanish speaking, comprehension, and writing.

Immersion in Spanish culture while overseas in Granada, Spain.

1 year of Korean language learning.

MUSIC AND VOICE

18 Years of vocal work and training

12 Years of guitar

4 Years of cello

Work in personal voice acting projects and independent game/video character work

Experience in professional sound booths, mixing and mastering original music

12 years of experience preforming live on stage



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