Michelle Padilla

Seeking Remote Data Entry/ Remote Customer Service

Email: adwp5s@r.postjobfree.com

Phone: +1-505-***-****

Address: **** ******* **. ** *** 136, Albuquerque, NM, United States Zip code: 87108

Industry/ Skills:

• Computer Networking

• PC Maintenance

• Data Communications

• Linux Operating System

• Advanced Microsoft Programs including but not limited to Excel, Access, Word, PowerPoint and Publisher.

• Customer Service experience for more than 4 years

• Data Entry experience for more than 4 years

• Remote Position experience for 2+ years

• Medical Transcriptionist

Availability: Immediately

EDUCATION

GED

TVI - Albuquerque NM

January 1997 – June 1997

Medical Transcriptionist

Business Skills Institute – Las Cruces NM

1999-2001

• Medical Coding/Billing

• Medical Terms

Computer Literacy

Parks College – Albuquerque, NM

2001-2003

• Basic Computer Skills 101

• Microsoft Operating Software

Certified in Computer Technology

NMSU Grants, NM - 4.0 GPA

● Computer Literacy

● Operating Systems

● PC Maintenance

● Linux Operating Systems

● Spreadsheet Applications

● Data Communication

● Networking 1 and 11

● Web Design 1

● Occupational Education Computer Science

Advanced Microsoft Software

NMSU Grants, NM

● Certified in Microsoft Advanced Excel

● Certified in Microsoft Advanced Word

● Certified in Microsoft Advanced Access

● Certified in Microsoft Advanced PowerPoint

● Certified in Microsoft Advanced Excel

● Certified in Microsoft Advanced Publisher

EXPERIENCE

Uber Eats deliverer

Uber - Albuquerque

February 2022 to Present

• Using Uber Technology and platform accept/decline offers

• Pick up orders from vendors

• Purchase orders from certain outlets

• Deliver orders to customers

• I have a perfect rating from customers.

Home Based Outbound Call Agent

L.T.S. Lets Take Surveys

October 2021-May 2022

• Daily outbound calls using COS Dial Master (averaging about 150-200 daily)

• Data Entry

• Customer Service

• Conduct and record Public Opinion Polling

• Multitasking by entering responses quickly into COS while talking to prospector

• Conduct Political Surveys and record responses promptly

• Conduct various surveys and promptly record responses Scheduler

Total Medicine Practitioner - Albuquerque

August 2021 to January 2022

• Customer Service

• Data Entry using MS Excel and MS Access

• Incoming/Outgoing phone call monitor to set appointments (average calls of 120 daily)

• Track all scheduled appointments using Medisoft Programming

• Daily outbound calls to confirm following days appointments

• Daily contact with the MA and Physician to discuss daily notes

• Using switchboard to transfer various calls

Head Clerk Library Services

Western NM Library - Grants

April 2017 to May 2020

• Use Destiny and LibrarySoft software to check In/Out all books and equipment

• Data Entry using MS Excel and MS Access

• Generate daily, monthly, quarterly, and annually reports using MS Excel

• Track daily patrons and all donations

. Data Entry of all Patrons and incoming and outgoing equipment

• Prepare for annual audit

• Pack and ship books donated to local library

• Customer Service

Gym General Clerk

CCA Gym - Grants

February 2014 to February 2017

• Data Entry using MS Excel and MS Access

• Customer Service

• Create and generate all activity schedules

• Create and generate employee schedules

• Customer Service

• Data Entry using MS Excel create spreadsheets for monthly, quarterly, and annual reports

• Data Entry using MS Access create a database to track all equipment available

• Prepare and conduct annual audits

Customer Service Tech

MCI Telecommunications - Albuquerque NM, United States October 2012 to July 2017

● Inbound/Outbound calls for Customer Service

● Act as the go to person for our customers by providing information regarding customer’s products and services always with a positive attitude

● Answering questions or concerns always remaining positive and concerned of the consumers issues

● resolving any customer inquiries or concerns via phone, and/or chat always expressing empathy and genuine concern

Secretary/Data Entry Clerk/Customer Service

Heritage Home Health - Albuquerque NM, United States December 2013 to May 2017

● Schedule all appointments and check In

● Data Entry Regarding all data using SQL (Database)

● Answer and direct all incoming phone calls

● Schedule and track Home Health Care Aides

● Create and generate all caregivers’ daily duties

● Track hours and generate pay using MS Excel

● Report directly to my supervisor: Melissa Saenz

SKILLS

● Arranging Appointments (Master)

● Microsoft Access (Master)

● Microsoft Excel (Master)

● Microsoft PowerPoint (Master)

● Microsoft Word (Master)

● Microsoft Publisher (Expert)

● Medical Coding (Proficient)

● LibrarySoft (Master)

● Destiny (Master)

● 6 years + Customer Service (Master)

● Scanning large volume of documents (Master)

● Inbound/Outbound Call Center Agent (Proficient)

● Create complex spreadsheets with consolidating numerous worksheets (Master)

Contact this candidate