Safa Aleem

630-***-**** - adwp59@r.postjobfree.com – Warrenville, IL

Profile Summary:

First Hand experience of 3+ years as a business analyst (BA) in all phases of the software development life cycle (SDLC) including Waterfall and Agile (methodologies)

Able to efficiently interpret customer business needs into application and operation requirements through organized analytical skills

Experience with healthcare billing and billing processes

5+ years of experience with Epic

High levels of proficiency in teamwork/collaborating within a team through high levels of communication, analytic thinking, influencing and communication skills.

Expert in using all forms of Microsoft office including word, powerpoint, and excel.

Proficient technical skills in documenting BRD (business requirement documents), FRD (functional requirements document) and RTM (requirement traceability matrix)

Ability to facilitate meetings and experience in gathering requirements and interacting with stakeholders

Well versed with interacting with stakeholders and senior management

Proficiency in administering quality assurance techniques and testing solutions as well as conducting user acceptance testing (UAT) with users and stakeholders

High levels of communication and presentation skills as well as public speaking skills

Excellent in meeting deadlines with projects and presentations

Exceptional levels of professionalism that translates to both colleagues and clients

Ability to thrive under working with pressure and meeting deadlines

Education:

Benedictine University – Lisle, IL

Bachelor of Science in Health Science

Midwestern University – Glendale, AZ

Master of Arts in Biomedical Science

Northeastern University

Certified Business Analyst

Experience:

Duly Health and Care – Lisle, IL Nov. 2020– Current

Analyst for Ancillary Services

Utilize Epic to manage patient’s authorizations

Collaboratively working to accurately document the healthcare payer requirements

Building relationships with cross-functional teams and act as a channel between payer and recipient.

Implementing end to end payment authorization

Obtaining target outcomes using medical claims and authorization data

Managing data through tracking information from clients

Managing project activities for assigned projects and teams through creating epics, user stories, and acceptance criteria

Collaboratively working for a technical team, managing office projects, client teams, business analyst, and SME from different applications to guide in the development, testing, and deployment of projects.

Gathering and managing business requirements and maintain product backlog

Responsible for documenting the Business Requirements Document (BRD) and technical specifications document

Review and build high level business designs, process flows and system persona from client requirements

Operated projects within a timely manner and ensure business SLA’s are met

Captured existing and new requirements (brainstorming, process workflow) with advanced techniques

Involved in User Acceptance Test (UAT) with stakeholders

Involved in Release Management by ensuring all releases are performed error-free

DuPage Medical Group – Naperville, IL July 2015 – Aug. 2017, Nov. 2018 – Nov. 2020

Physical Therapy Technician

Worked under the guide of PT's to carry out rehabilitation procedures for patients

Maintained a high level of communication to relay any sources of complications

Managed the use of Epic as a clinical provider

ForEyes Optical – Bolingbrook, IL July 2014- July 2015

O.D. Technician

Provided patient pre-testing such as refractions, visual field exams, and eye pressure

Provided accurate billing for vision related insurances

Performed various related administrative functions to support the O.D

Technical Proficiency:

Epic software, MS Outlook, MS SQL, MS Word, MS Teams, MS PowerPoint, MS Excel,

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