KATERYNA BETINA

**** ***** **** ****** **********, AL 35216

205-***-**** adwp4j@r.postjobfree.com

ExecutiveSummary

· Six years professional project management and business analysis experience

· Three years leadership experience managing direct reports

· Fluent in English, Ukrainian and Russian languages

· United States Work Authorization Card # IOE9804294680

· Dedicated to quality, focused on problem solving and results, with developed critical thinking skills and a drive to succeed

WORK EXPERIENCE

INSTAFOREX, foreign currency exchange company Odessa, Ukraine (remote) Business Analyst June 2020 – August 2022

● Built processes, workflow, and KPIs to align employee incentives and bonus structure with profit centers.

● Led initiative to define key roles and project requirements leading to a 10% reduction in labor costs.

● Revisited job task analysis for each department, clarified roles, and rewrote formal job descriptions.

● Built knowledge base (Confluence) to centralize internal training modules and streamline reporting.

● Implemented task management system (Jira) incorporating statistical analysis to track employee productivity.

● Spearheaded new systems for project deliverables (Trello) and time tracking (Confluence Document Management).

● Refined remote work protocols across multiple departments to improve coordination and simplify communication.

SKYENG ONLINE, largest online learning company in Europe Odessa, Ukraine (remote) Team Lead September 2016 – June 2020

● Led team with 60 direct reports responsible for recruiting, hiring, and retention of student care department while reporting to Senior Management.

● Set up workflow processes, KPI metrics, and dashboards for all team members.

● Used Python to reduce helpdesk/call center ticket volume and improve reporting.

● Tracked complex project tasks and accomplishments using JIRA.

● Partnered with IT department to integrate company-wide CRM reporting and documentation.

● Monitored data generated by student care department to track progress and improve workflows.

● Facilitated communication to resolve problem and advance strategies TECHNICAL SKILLS

● Python, Confluence, JIRA, Trello, CRM Software, SQL, Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

OTHER WORK EXPERIENCE

Arcadia Hotel, largest hotel in Odessa (222 Rooms Plus Restaurant) Odessa, Ukraine Hotel Dir ector June 2013 – August 2015

● Played a pivotal role in establishing a new sales department, generating $700,000 in revenue during its first year.

● Managed reopening after major renovations, staff training and recruitment, and day-to-day business development.

Hotel Odesskiy Dvorik, exclusive entertainment hotel Odessa, Ukraine Hotel Director December 2011 – June 2013

● Doubled revenue during tenure by reimagining marketing strategy and negotiating with key clients.

● Oversaw HR policies, guest services, security, and creatively resolved time-critical issues. EDUCATION

ODESSA NATIONAL ECONOMIC UNIVERSITY Odessa, Ukraine Master of Business Administration 2010 – 2011

ODESSA NATIONAL ECONOMIC UNIVERSITY Odessa, Ukraine Bachelor’s of Science, Foreign Economics 2006 – 2010

● Coursework included accounting, economics, law, hotel and restaurant management, advanced English and German

ADDITIONAL TRAINING

SkySkills Course, Practical Techniques for Analyzing Data With Python June, 2020

● Learned statistical methods for data analysis in Python using data modules such as Pandas and NumPy.

● Additional topics included A/B testing and SQL database administration. SkySkills Course, Foundations of Project Management November, 2016

● Focused on IT project management and software development lifecycle methodology. Languages English (fluent), Russian (fluent), Ukrainian (fluent)