Crew Member General Manager

Mark Cariello

**** ****** ***** *****

Myrtle Beach, SC 29579

C: 631-***-****

********@***.***

I am an A+ effective General Manager with over 20 years’ experience opening multiple new stores. Developed countless employees by hip-to-hip coaching, training, and counseling each of them. Promoted these individuals to supervisory roles as well as General Managers.

Experience

Cookout

General Manager

Myrtle Beach, SC

2017-Present

Lead, recognize and train successful talent

Communicate effectively with my team and customers

I thrive in a fast-paced work environment.

Multitask

Responsible for hire, train, and manage all team members

Manage food and labor costs

Increased revenues by 175%

Continue to drive down poor customer reviews

Increased retention 33% over the past 2 years

Ensure continual improvement of Quality, Service, and Cleanliness

Manage food and labor costs

Provide proper training for team members

Rebuilt a toxic culture into a positive culture

Carolina Restaurant Group

General Manager

Myrtle Beach, SC

2008-2017

Train, monitor, and reinforce food safety procedures

Manage food and labor costs

Execute company policies and procedures

Monitor food inventory levels and order product when necessary

Manage and maintain safe working conditions

Manage crew member employees in a manner that maximizes crew retention

Interview and hire team members

Provide proper training for team members

Anticipate and identify problems and initiate appropriate corrective action

Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations

Ensure continual improvement of Quality, Service, and Cleanliness

Maximize store sales goals versus budget, including participation in marketing programs

I was given the responsibility of leading the least profitable store out of 82 franchise stores, and increased sales by 250% and margin by 11%. Improved customer satisfaction scores to a company record high, all well decreasing customer complaints and quality issues by 64%.

Dunes Village Resort

Food and Beverage Manager

Myrtle Beach, SC

2006-2008

Managed all the food and beverage operations within budget and to the highest standards

Led the F&B team by attracting, recruiting, training, and appraising talented personnel

Established targets, KPI’s, schedules, policies, and procedures

Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

Complied with all health and safety regulations

Reported to executive management regarding sales results and productivity

I was responsible for all Food and Beverage outlets on a 500-room full-service resort. Opened a highly satisfying and profitable Breakfast Buffet during my First Month on the Job. Over the following 3 months Developed a location on property where I built an outside Tiki bar providing Food and beverages poolside.

Wendy’s

General Manager

Huntington, NY

1995-2006

Training new employees on company policies and procedures and providing ongoing feedback on performance

Implemented effective and purposeful training methods per the companies’ guidelines

Assessed employees’ skills, performance, and productivity to identify areas of improvement.

Drove brand values and philosophy through all training and development activities.

Effectively communicated with team members, trainers, and management.

Followed the curriculum to facilitate strategic training based on the organization’s goals.

I was hired as Assistant General Manager and within 7 months I was promoted to General Manager and moved to manage a restaurant. In less than 5 years, I became a training restaurant and Pilot store for all District & General Managers for training. I Broke Numerous Sales Records for many years.

Education

Suffolk County Community College 1992-1994 Associate Degree in Business Management

Technology

All Microsoft products, Positouch pos System,

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