Customer Service Support Specialist
Resume:
James A. Henton
*****.******@*****.***
West Chester, OH 45069
Skills Summary
Accomplished, talented and dependable customer service/technical support specialist.
Bring more than three decades of solid experience in product/project support.
Skilled project coordinator. Self motivated. Exemplary troubleshooting skills.
PROFESSIONAL EXPERIENCE
Walmart 2017-Current
Customer Service/Asset Protection
•Work to provide customers with any/all assistance needed.
•Assist them completing all transactions.
•Provide a level of service that leaves the customer with a smile.
Petco 2014-2016
Sales Associate/Supervisor
•Create and maintain good communication with customers to ensure high level of customer satisfaction
•Keep up with current promotions and advertises leading to up sales
•Always keep up-to-date with the features and advantages of the various inventory items
•Responsibilities include open/closing the store, opening registers, maintaining security of the cash tills, activate/deactivate alarm systems, ensuring needed security levels met
•Oversee the actions needed for completion before store opens and after the store closes
Touching Hearts 2014-2014
Patient Care Giver
•Assist Parkinson’s Patient with daily activities to include physical and mental exercises as directed by physicians
•Medicine Dispensing
•Liaison between Touching Hearts and patient family
•Daily reporting of patient activities to include food intake, activities, mood, and communication with others
•Other misc tasks as directed
NETRADA Corp 2012- 2013
Customer Service Support
•Provide customer service for processing item support/ordering.
•Provide excellent support to customers for maintaining high level of customer satisfaction.
•Help develop new order processing standards to higher level.
•Consistently exceed standards.
PowerNet Global 2008 - 2011
Customer Service Specialist
•Customer service specialist for International as well as Domestic customers.
•Excellent problem solving skills.
•Incoming as well as out bounding calls.
Independent Contractor 2002 - 2008
•System configuration and diagnostics for small business computer systems.
•Provide recommendations for efficient and productive operations.
•Train customer’s personnel for system administrative responsibilities.
•Managed parts and inventory for clients required needs.
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