Jaymi L. Amaral

*** ********* ******

Dracut, Ma 01826

508-***-****

adwp29@r.postjobfree.com

SUMMARY

High energy with outstanding organization and communication skills

Creative and efficient leader, possessing a high level of professionalism

PROFESSIONAL BACKGROUND

Linchris Hotel Corporation March 2017- April 2023

Doubletree By Hilton Nashua, Nashua NH

Sales Coordinator/Convention Services

Answer incoming calls and emails to the Sales Office

Interact with group, catering and BT Customers over the phone in order to quickly qualify potential for business

Greet and assist visitors

Assist property managers with sales duties as needed including but not limited to selling catering events, selling room-only social courtesy blocks, scheduling appointments, detailing catering events, hosting site visits and meetings

Assist Sales managers with RFP responses, proposals, contracts, BEOs, input rooming lists and other administrative meeting arrangements as needed

Maintain group files within the sales system for all group bookings at the property level.

Assist Sales & Event Service Manager with incoming reservation requests and building group masters in the brand system, as needed

Participate in Sales Department Meetings

Maintain inventory of printed collateral and office supplies

Provide additional administrative assistance as needed

Accounting Generalist

Performing basic office tasks including answering phones and processing mail

Prepares invoices for payment by coding them to departmental accounts

Prepares manual check requests on a timely manner and prepares them for signing.

Researches vendor inquiries

Maintains all files for incoming groups

Charges credit card deposits, if not already charged.

Assists Accounting Manager with direct bill applications

Responding appropriately to vendors, clients, and internal requests

Ensure the effective management of Accounts Receivables to minimize the risk of extending credit and to generate and establish a sufficient cash flow base.

Responsible for ensuring the timely billing of all direct bill accounts with complete back up and accurate invoices

Reference direct bill credit applications

Count and deposit daily cash/check drops

Help prepare daily audit reports

Assist in month end closing duties

Assist in compiling documentation for external audits

Conduct monthly internal bank audits

Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges

Ensure an effective tracking system for all rebates/adjustments.

Assists guests with any billing related inquires and documentation, and acts promptly to resolve any billing problems

Responding appropriately to vendors, clients, and internal requests

Participate in special projects, team training and development

Assist accounting manager with payroll processing and human resource responsibilities

Guest Services Agent/Supervisor

Welcomes customers and guests in a warm and friendly manner

Ascertains guests purchasing needs

Assists customers in a branded, friendly, proactive and efficient manner with appropriate follow- up necessary

Knows all essential aspects of business operations

Collects payment by accepting cash, check, or charge payments from customers; and makes change for cash customers

Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems

Balances cash drawer by counting cash at beginning and end of work shift.

Monitors lobby and work area to determine customer flow

Responds to customer inquiries and requests in a timely, friendly and efficient manner

Facilitates correspondence with customers

Acts as the site liaison for the services and sales center

Doubletree by Hilton Boston-Andover, Andover MA

Accounting Generalist

Performing basic office tasks including answering phones and processing mail

Prepares invoices for payment by coding them to departmental accounts

Prepares manual check requests on a timely manner and prepares them for signing.

Researches vendor inquiries

Maintains all files for incoming groups

Charges credit card deposits, if not already charged.

Assists Accounting Manager with direct bill applications

Responding appropriately to vendors, clients, and internal requests

Ensure the effective management of Accounts Receivables to minimize the risk of extending credit and to generate and establish a sufficient cash flow base.

Responsible for ensuring the timely billing of all direct bill accounts with complete back up and accurate invoices

Reference direct bill credit applications

Count and deposit daily cash/check drops

Help prepare daily audit reports

Assist in month end closing duties

Assist in compiling documentation for external audits

Conduct monthly internal bank audits

Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges

Ensure an effective tracking system for all rebates/adjustments.

Assists guests with any billing related inquires and documentation, and acts promptly to resolve any billing problems

Responding appropriately to vendors, clients, and internal requests

Participate in special projects, team training and development

Assist accounting manager with payroll processing and human resource responsibilities

Group/SMERF Sales Manager

Develop a marketing strategy by analyzing historical, current and future market trends and creating selling strategies to capture maximum amount of revenue to meet/exceed sales goals

Target high revenue sales calls to ensure successful direct sales program, in accordance with goals established by department budget and marketing plan

Maximize current key accounts by identifying and capturing those that offer revenue growth

Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet the client needs, resulting in superior account service and increased revenues

Schedule conventions and/or business group activities at the hotel and coordinate with other departments to facilitate services agreed upon by the Sales Office and prospective clients

Maintain well documented, accurate, organized, up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner

Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction

Consistently acquire sales training in an ongoing effort to improve performance.

Develop awareness and reputation of the property and the brand in the local community

Eastern Nebraska Veteran’s Home, Bellevue, NE February 2014-August 2014

Patient Care Technician

Provide optimum resident care as an in-demand, per diem patient care technician within the long term care setting

Collaborate effectively with interdisciplinary team to carry out physician orders and optimal treatment

Assist residents with activities of daily living such as meals, bathing, toileting, dressing and transferring using assistive devices.

Preserve patient dignity and minimize discomfort while carrying out tasks such as toileting, bed pan changes and emptying drainage bags

Take and chart vital signs including blood pressure, temperature, pulse and respirations; measure and record residents intake and output

Supervise residents with diminished capacity and monitor safety hazards

Adhere to all safety guidelines, facility guidelines and regulations

Comply with HIPAA standards in all patient documentation and interactions

Ensure the accurate and timely flow of information by maintaining thorough resident records and updating the healthcare team on residents’ status

Wyndham Boston Andover Hotel, Andover, MA October 2007- January 2013

Catering Sales Manager

Increase the wedding market by 20% and bar mitzvah market by 40% from 2012-2013

Responsible for booking catering functions with concentration on the social market including financial, advertising agencies, weddings, bar/bat mitzvah's non-profit gala and fundraising events

Proactively solicit new and existing accounts to exceed revenue goals and engage in regular offsite sales calls

Create proposals, contracts, floor plans and banquet event orders

Plan client functions along with onsite supervision of their function coordinator to ensure their satisfaction and successful execution

Work with other departments within the hotel to increase interdepartmental communication and provide quality service to clients

Prepare correspondence for clients, internal booking reports and file maintenance

Participate in industry events and sales blitzes to increase hotel exposure

Participate in daily business review meetings, pre-convention meetings, training and yearly sales trainings

Maintain filing system and records

Handle client problems and complaints

EDUCATION

Clarkson College, Omaha, NE

In progress- Bachelor of Science in Nursing January 2014- January 2017

Metropolitan Community College, Omaha, NE

Bachelor of Science in Nursing pre requisite courses June 2013-December 2013

Suffolk University, Boston, MA

Bachelors of Arts and Sciences- Communication Studies May 2006

CERTIFICATIONS

Basic Life Support- American Heart Association

ServSafe

ACHIEVEMENTS

Clarkson College Dean’s List:

Spring 2014 Semester

Summer 2016 Semester

Member of Beta Pi Beta 2013 (Phi Kappa Theta- National Honor Society)

Manager of the Third Quarter 2012 (Wyndham Boston Andover Hotel)

SKILLS

Computer Skills

Microsoft Office: Word, Excel, Publisher, Power Point and Outlook

Delphi/ Sales Force, Opera/Fidelio Reservations Systems, OnQ, OnQ R&I, M3Accouting

Contact this candidate