Care Technician Accounting Manager
Resume:
Jaymi L. Amaral
Dracut, Ma 01826
*****.******@*****.***
SUMMARY
High energy with outstanding organization and communication skills
Creative and efficient leader, possessing a high level of professionalism
PROFESSIONAL BACKGROUND
Linchris Hotel Corporation March 2017- April 2023
Doubletree By Hilton Nashua, Nashua NH
Sales Coordinator/Convention Services
Answer incoming calls and emails to the Sales Office
Interact with group, catering and BT Customers over the phone in order to quickly qualify potential for business
Greet and assist visitors
Assist property managers with sales duties as needed including but not limited to selling catering events, selling room-only social courtesy blocks, scheduling appointments, detailing catering events, hosting site visits and meetings
Assist Sales managers with RFP responses, proposals, contracts, BEOs, input rooming lists and other administrative meeting arrangements as needed
Maintain group files within the sales system for all group bookings at the property level.
Assist Sales & Event Service Manager with incoming reservation requests and building group masters in the brand system, as needed
Participate in Sales Department Meetings
Maintain inventory of printed collateral and office supplies
Provide additional administrative assistance as needed
Accounting Generalist
Performing basic office tasks including answering phones and processing mail
Prepares invoices for payment by coding them to departmental accounts
Prepares manual check requests on a timely manner and prepares them for signing.
Researches vendor inquiries
Maintains all files for incoming groups
Charges credit card deposits, if not already charged.
Assists Accounting Manager with direct bill applications
Responding appropriately to vendors, clients, and internal requests
Ensure the effective management of Accounts Receivables to minimize the risk of extending credit and to generate and establish a sufficient cash flow base.
Responsible for ensuring the timely billing of all direct bill accounts with complete back up and accurate invoices
Reference direct bill credit applications
Count and deposit daily cash/check drops
Help prepare daily audit reports
Assist in month end closing duties
Assist in compiling documentation for external audits
Conduct monthly internal bank audits
Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges
Ensure an effective tracking system for all rebates/adjustments.
Assists guests with any billing related inquires and documentation, and acts promptly to resolve any billing problems
Responding appropriately to vendors, clients, and internal requests
Participate in special projects, team training and development
Assist accounting manager with payroll processing and human resource responsibilities
Guest Services Agent/Supervisor
Welcomes customers and guests in a warm and friendly manner
Ascertains guests purchasing needs
Assists customers in a branded, friendly, proactive and efficient manner with appropriate follow- up necessary
Knows all essential aspects of business operations
Collects payment by accepting cash, check, or charge payments from customers; and makes change for cash customers
Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems
Balances cash drawer by counting cash at beginning and end of work shift.
Monitors lobby and work area to determine customer flow
Responds to customer inquiries and requests in a timely, friendly and efficient manner
Facilitates correspondence with customers
Acts as the site liaison for the services and sales center
Doubletree by Hilton Boston-Andover, Andover MA
Accounting Generalist
Performing basic office tasks including answering phones and processing mail
Prepares invoices for payment by coding them to departmental accounts
Prepares manual check requests on a timely manner and prepares them for signing.
Researches vendor inquiries
Maintains all files for incoming groups
Charges credit card deposits, if not already charged.
Assists Accounting Manager with direct bill applications
Responding appropriately to vendors, clients, and internal requests
Ensure the effective management of Accounts Receivables to minimize the risk of extending credit and to generate and establish a sufficient cash flow base.
Responsible for ensuring the timely billing of all direct bill accounts with complete back up and accurate invoices
Reference direct bill credit applications
Count and deposit daily cash/check drops
Help prepare daily audit reports
Assist in month end closing duties
Assist in compiling documentation for external audits
Conduct monthly internal bank audits
Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges
Ensure an effective tracking system for all rebates/adjustments.
Assists guests with any billing related inquires and documentation, and acts promptly to resolve any billing problems
Responding appropriately to vendors, clients, and internal requests
Participate in special projects, team training and development
Assist accounting manager with payroll processing and human resource responsibilities
Group/SMERF Sales Manager
Develop a marketing strategy by analyzing historical, current and future market trends and creating selling strategies to capture maximum amount of revenue to meet/exceed sales goals
Target high revenue sales calls to ensure successful direct sales program, in accordance with goals established by department budget and marketing plan
Maximize current key accounts by identifying and capturing those that offer revenue growth
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet the client needs, resulting in superior account service and increased revenues
Schedule conventions and/or business group activities at the hotel and coordinate with other departments to facilitate services agreed upon by the Sales Office and prospective clients
Maintain well documented, accurate, organized, up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner
Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
Consistently acquire sales training in an ongoing effort to improve performance.
Develop awareness and reputation of the property and the brand in the local community
Eastern Nebraska Veteran’s Home, Bellevue, NE February 2014-August 2014
Patient Care Technician
Provide optimum resident care as an in-demand, per diem patient care technician within the long term care setting
Collaborate effectively with interdisciplinary team to carry out physician orders and optimal treatment
Assist residents with activities of daily living such as meals, bathing, toileting, dressing and transferring using assistive devices.
Preserve patient dignity and minimize discomfort while carrying out tasks such as toileting, bed pan changes and emptying drainage bags
Take and chart vital signs including blood pressure, temperature, pulse and respirations; measure and record residents intake and output
Supervise residents with diminished capacity and monitor safety hazards
Adhere to all safety guidelines, facility guidelines and regulations
Comply with HIPAA standards in all patient documentation and interactions
Ensure the accurate and timely flow of information by maintaining thorough resident records and updating the healthcare team on residents’ status
Wyndham Boston Andover Hotel, Andover, MA October 2007- January 2013
Catering Sales Manager
Increase the wedding market by 20% and bar mitzvah market by 40% from 2012-2013
Responsible for booking catering functions with concentration on the social market including financial, advertising agencies, weddings, bar/bat mitzvah's non-profit gala and fundraising events
Proactively solicit new and existing accounts to exceed revenue goals and engage in regular offsite sales calls
Create proposals, contracts, floor plans and banquet event orders
Plan client functions along with onsite supervision of their function coordinator to ensure their satisfaction and successful execution
Work with other departments within the hotel to increase interdepartmental communication and provide quality service to clients
Prepare correspondence for clients, internal booking reports and file maintenance
Participate in industry events and sales blitzes to increase hotel exposure
Participate in daily business review meetings, pre-convention meetings, training and yearly sales trainings
Maintain filing system and records
Handle client problems and complaints
EDUCATION
Clarkson College, Omaha, NE
In progress- Bachelor of Science in Nursing January 2014- January 2017
Metropolitan Community College, Omaha, NE
Bachelor of Science in Nursing pre requisite courses June 2013-December 2013
Suffolk University, Boston, MA
Bachelors of Arts and Sciences- Communication Studies May 2006
CERTIFICATIONS
Basic Life Support- American Heart Association
ServSafe
ACHIEVEMENTS
Clarkson College Dean’s List:
Spring 2014 Semester
Summer 2016 Semester
Member of Beta Pi Beta 2013 (Phi Kappa Theta- National Honor Society)
Manager of the Third Quarter 2012 (Wyndham Boston Andover Hotel)
SKILLS
Computer Skills
Microsoft Office: Word, Excel, Publisher, Power Point and Outlook
Delphi/ Sales Force, Opera/Fidelio Reservations Systems, OnQ, OnQ R&I, M3Accouting
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