Senior Business Analyst

ANOOP JOSEPH

Senior Business Analyst

Hamilton, Phone: +1-519-***-****

E-mail: adwp22@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/anoopjosephba/

PROFESSIONAL SUMMARY

•More than 6 years of experience working in the banking, telecom, retail, and insurance industries in business analysis, project management, data analysis, and business improvement analysis.

•I possess comprehensive knowledge and experience of all stages of the Software Development Life Cycle (SDLC). Moreover, I have acquired proficiency in various aspects of the process including Requirement Gathering, Feasibility Analysis, documenting and delivering Business Requirement Document (BRD), and composing User Stories.

•I performed GAP analysis to evaluate the variance between the current performance and the maximum potential. This was carried out with the aim of revamping and enhancing business processes, ensuring their alignment with the strategic plan of the organization.

•My proficiency lies in identifying and proactively monitoring requirements risks, issues, assumptions, and dependencies, while also taking into account the constraints. Additionally, I am adept at anticipating and managing risks that are related to requirements. Furthermore, I make sure that decisions are in line with the customer's risk tolerance.

•I possess practical experience in composing both functional and non-functional user stories, use cases, and requirement statements. Additionally, I have gained extensive expertise in the field of software application development projects.

•I have the ability to recognize business requirements and collaborate with technical staff to convert tactical business requirements into functional requirements, as well as enhancements and new application development.

•Throughout my career, I have gained proficiency in composing various documents including business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charter, stakeholder analysis document, user stories, current/proposed process, streamlining of flows system data with UML, organizational structure, and process mapping with MS Visio.

•I am capable of providing assistance in the event of a Request for Information (RFI) or Request for Proposal (RFP) process with suppliers if required.

•I collaborate with technology partners and offer recommendations to aid in the development of system design and requirements, test plans, as well as artifacts/deliverables to guarantee that business requirements are fulfilled.

•I have hands-on experience working with JIRA

•I possess expertise in utilizing various software tools such as MS Office (Excel, Word, PowerPoint, and Access), Visio, Lucid Chart, MS Project, JIRA, and Microsoft Outlook.

•I have led projects in the agile Scrum environment and played a pivotal role in the analysis, design, development, and testing of software/system development process.

•I possess proficiency in creating business process diagrams, workflow diagrams, and swim lanes using MS Visio/Lucid Chart.

•I have gained experience in facilitating JAD (joint application development) meetings involving endusers, a team of experts, and QA team.

•I assisted in quality assurance activities by reviewing test plans and test cases and providing guidance on testing and bug reporting. Additionally, I developed and performed user acceptance testing, Pre-Prod, test master plan, and System Integration Testing.

PROFESSIONAL EXPERIENCE

CIBC Bank - Toronto, ON Mar2022 - Present

Sr. Business Analyst

•Utilized high-level interpretative skills to assess business needs and identify product gaps. Mapped requirements to existing application features and determine their technical and business fit. Documented proposed system changes, set up changes, and detailed business and functional specifications to achieve desired outcomes.

•Ensure adherence to the Software Development Life Cycle (SDLC) methodology for project and workflow development.

•Delivered business requirements from beginning to end using a structured and agile approach to determine how requirements are generated, tracked, and prioritized to maximize business value.

•Ensured that updates, changes, releases, and deployments meet high-quality standards by assisting in building and utilizing test environments.

•Developed test plans and tactics, drafted detailed test cases, and designed transactions to conduct tests and validate outcomes.

•Assisted commercial teams with operational support when required during the implementation process.

•Conducted data analysis, documented the definitions of data between new and existing systems, developed reporting requirements as needed, and documented reporting and data processes when required.

•Developed deployment and change management plans to guarantee adequate time for delivery and communication, prepare impacted employees, maintain facility documentation, and meet change control standards to alter business processes effectively.

•Managed long-term customer relationships by identifying and addressing underlying needs and proactively enhancing the value of products, services, and processes.

•Consistently providing assistance and expertise in troubleshooting issues and contributing to the creation of solutions for products and systems.

•Collaborated with relevant technology users and teams to promptly resolve daily operational challenges and issues while ensuring exceptional service with minimal disruption to both the company and its clients.

•Conducted an evaluation of business process requirements and use cases, including an assessment of the capabilities of the current system. Utilized various methods such as interviews, document analysis, requirements workshops, surveys, and site visits to analyze potential solutions.

•Possessed experience working in technical settings involving various tools such as Visio, Microsoft Office Suites, GAP Analysis, Oracle, SFDC (Salesforce dot com), Guidewire, JAD sessions, use cases, business process mapping and notation (BPMN), business process reengineering, and proficient knowledge of MSExcel

Rogers Canada – Toronto, ON Aug2020 - Feb2022

Business Analyst

•Operated within a fully agile work environment utilizing the JIRA tool, serving as a technical specialist and business analyst for Rogers Canada's benefits portal project which included a web-based platform and mobile application. Generated project reports and coordinated data migration and postal activities for a data migration project.

•Facilitated planning activities by organizing task assignments, tracking status updates, and managing dependencies to ensure seamless data migrations.

•The purpose of the Change Management Process (ITSM) is to process all changes efficiently and expeditiously using standardized methods and procedures, to minimize the impact of change-related incidents on service quality, and to improve daily operations. Day coordination for various activities.

•Minimized the workload of the newly appointed manager and fostered a trustworthy relationship with the client.

•The project's goal was to migrate all clients using automation, and in the event of issues, work with the support team to manually migrate the remaining clients.

•At the conclusion of each sprint, lessons learned were prepared, and retrospective sessions were held to address issues that came up and how to fix them for subsequent sprints.

Best Buy - Toronto, ON Dec2018 - Jul2020

Business Analyst

•Responsible for receiving incidents and requests from end users, analyzing them, and either helping the end user with a solution or escalating it to the other IT teams when it relates to post-production support.

•Managed stakeholders, aided in customer and IT department communication, served as a liaison between users and development teams to clarify business and IT processes and worked as a point of contact between users and users.

•Involved in developing specific questionnaires and interviews for SMEs, customers, and business users to identify requirements for a successful project

•Participated in a risk and feasibility analysis, taking into account the project's pertinent aspects, to determine the application's key business and high-risk regions.

•Acted as a point of contact for business users and developers to submit needs and updates, as well as to answer problems and other project-related difficulties.

•Created use case documents and UML diagrams using MS Visio, including use case diagrams, activities, and classes to extract business process flow and workflows, aiding development and assurance teams of quality in understanding requirements.

•Identified key and high-risk application areas by participating in JAD sessions, and risk, feasibility, and requirements analysis meetings with a variety of stakeholders, including designers, developers, QA, and management.

•Together with the QA team, I reviewed and validated test plans and test cases to make sure the finished program satisfied user needs.

•A user acceptance test strategy and test case scenarios were created to aid in the testing of the application's UI and functionality by a chosen group of important end users.

Intact Insurance - Toronto, ON Oct2017 - Nov2018

Jr. Business Analyst

•Worked closely with internal and external stakeholders and end users to understand, analyze, and collect/validate user stories and to meet business and user needs in the form of Business requirement Documents (BRD).

•Data from many sources was integrated for in-depth analysis and strategic insights. quickly grasped the data complexities and business problems.

•Reviewed and modified the specifications, business procedures, and recommendations relating to the proposed solutions.

•For project orders, functional and system design specifications were created.

•Collaboration with business users to define product feature requests, business requirement specifications, and modification requests; documentation of requirements and translation of those into functional and technical specifications; Using UML, activity, and sequence diagrams, business process flows are represented.

•A uniform procedure of communication, escalation, and problem-solving was proposed after analysis and the development of individual and online conferences, JAD meetings, and individual and web conferences with diverse stakeholders.

•When dealing with several teams, managed schedules.

•Artifacts that have been documented, such as the Use Case Specifications and the Functional Specifications, but not only.

•Developed technical specs for developers by articulating business requirements based on user interviews and workshops.

•Used Use Case Diagrams and Activity Diagrams to review requirements with other team members.

•With the quality control team, I conducted daily bug status updates and progress meetings. I tracked bugs with Clear Quest to find and record any problems, functional gaps, and new functional requirements.

•Process flow monitoring, business process verification plan formulation, execution, and guides for user testing checklists are all tasks that are involved in the UAT phase.

•Assisted with change management and general project planning.

•Assisted in the growth of abilities and skills on a personal and team level through training, mentorship of peer and junior business analysts, and contributions.

PROFESSIONAL CERTIFICATIONS

•I I B A C e r t i f i c a t i o n o f c o m p e t e n c y i n B u s i n e s s A n a l y s i s

( C C B A )

•I I B A E n t r y C e r t i f i c a t e i n B u s i n e s s A n a l y s i s ( E C B A )

•G o o g l e I T s u p p o r t

EDUCATION

•Postgraduation in IT and Project Management

Fleming College - Peterborough, Canada

•Bachelors - Kannur University - Kerala, India

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