Service Representative Customer

Nadine Henry

SUMMARY

Nadine is very well versed in all aspects of a busy production driven environment, accustomed to working in a call center. Is able to adjust her workflow to determine priority focus and achieve goals. She has strong experience working in a professional setting where goals are of importance. She is fluent with various types of software and possesses a professional demeanor. Local candidate, available to interview with just a couple days’ notice. TECHNCIAL/PROFESSIONAL SKILLS

• Call Center Proficiency

• Microsoft Office – Word, Excel, Outlook, PowerPoint

• Attention to detail

• Goal Oriented

• Able to navigate a database

• Excellent track record of listening and responding to customers’ needs and concerns PROFESSIONAL EXPERIENCE

United health group OptumRX 06/16-10/18

Jacksonville, FL

Technical support for web

Refill prescriptions

Update payment info

also give customers explanation with health insurance coverage Comcast 06/16 - 12/16

Jacksonville, FL

Inbound Sales Rep/Customer Service Representative

• Inbound sales for new customers

• Customer care for current customers to assist with questions or concerns

• Taking over 50-80 calls a day, utilizing the Dialer system.

• Setting up new accounts, inputting confidential data for credit check, Utilizing MS Office windows, Comtrac and Casper systems.

Prudential 10/15 - 05/16

Jacksonville, FL

Customer Service Representative

• Taking inbound calls from clients answering questions about their life insurance policies.

• Asist with premium payments etc.

• Resolve issues regarding forms, new procedures, underwriting questions, timelines,

• Interacted with underwriters, support staff via email & phone calls.

• Maintained knowledge of extensive on-line procedure documents. Incomm 08/13 - 01/15

Jacksonville, FL

Customer Service Representative (Temporary Assignment)

• Managed and performed various duties in the finance department, activated new accounts for new card holders.

• Processed customers request to upload additional funding to their credit cards.

• Used best judgement in handling customer disputes and followed company rules and regulations to resolve instances.

• Responsible for contacting customers to discuss billing issues and/or fraudulent activities.

• Followed policies and procedures when submitting customer’s inquiries to proper department for fraud investigations. Convergys 04/12 - 01/13

Jacksonville, FL

Customer Service Representative/Billing Specialist

• Worked in an inbound call center, duties and responsibilities included: answered incoming calls, maintained excellent call handle time, able to sit for long period of time, assisted customers with billing inquiries.

• Educated and upsold customers on product and services, processed payments utilizing various payments methods.

• Filed customers disputes and/or billing discrepancies processed any adjustments to customer billing statements, created new accounts.

Safe Touch Security Services 08/11 - 04/12

Jacksonville, FL

Marketing/Customer Service Representative

• Solicited residential and business customers daily via outbound calls to educate on the product and services the company offered.

• Persuaded customers to purchase security systems for their homes and/or business

• Exceeded monthly sales quotas, provided excellent customer service, followed up with customers to ensure overall customer satisfaction was provided.

• Scheduled installation appointments for new customers. MDT 01/10 - 08/11

Jacksonville, FL

Customer Service Representative (Temporary Assignment)

• Helped to raise funds for Muscular Dystrophy Association.

• Solicited business owners and/or large corporations for charity contributions: volunteer or monetary donations.

• Assisted team members during community events, and worked in other areas of the foundation as needed. Austin Lead 01/06 - 02/07

Jacksonville, FL

Sales Associate

• Discussed with homeowners and/or potential homeowners about new mortgage loans eligibility and/or refinancing of current mortgage loans.

• Utilized telephone systems to properly transfer customers to the appropriate department to further assist with the customers’ needs.

• Handled all inquiries in an effective and efficient timely manner. EDUCATION

Orange Park High School

High School Diploma

FSCJ

Coursework

Jones College

Business Administration

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