*

Omar Tarek Ahmed

Nationality: Egyptian

Current Location: Jabriya, Block 3B, Kuwait

Telephone: +965******** - +965********

LinkedIn: Omar Soror LinkedIn

Email: adwp1d@r.postjobfree.com

Professional Profile

Proficient Sales Engineer with demonstrated experience across several areas covering customer service and support, operations, digital and offline marketing, sales (including low voltage and automation), and business development. Proven success in different fields such as real estate, food and beverage, and low voltage.

Core Skills

Experienced in sales operations

Experienced in business development

Experienced in data analytics

Experienced in customer service and support

Experienced in packets analysis

Experienced in developing customer relationships

Experienced in low voltage and automation

Experienced in digital and offline marketing

Experienced in CRM

Skilled in technical writing and reporting

Solid background of AutoCAD

Solid background of CPM

Solid background of Microsoft's M365 solutions

Work Experience

May 2022 – Present Open Souq, Kuwait

Sales Executive (Full Time)

Responsible for sales operations for the real estate agents and brokers and providing consultancy services for other operations area. Participating in business development and growth. Providing sufficient training to the new joiners. Key Responsibilities

Conducting sales meetings with clients, either virtually or by visits in person.

Introducing, demonstrating, and familiarizing clients with Open Souq services.

Preparing and delivering appropriate presentations on products and services.

Conducting market research to identify selling possibilities and evaluate customer needs.

Looking for new business or clients and actively seeking out new sales opportunities through cold calling, networking, and social media.

Negotiating/closing deals and handling complaints or objections.

Taking and processing orders.

Following up on any product or service issues on behalf of the client.

Maintaining accurate records in relation to clients and sales.

Attending trade events and exhibitions, industry conferences, and promotional events.

Promoting the company's products or services.

Reporting monthly, quarterly, and annually as necessary, and creating frequent reviews and reports with sales and financial data.

Achieving set targets or sales.

Gathering feedback from customers or prospects and sharing with internal teams. August 2021 – May 2022 Perfect Solutions, Kuwait

Sales Engineer – Low Voltage and Automation (Full Time) Key Responsibilities

Searching for new clients who could benefit from the company’s products in a designated region.

Generating leading and new projects.

Omar Ahmed Sales Engineer Specialist Jabriya Block 3B, Kuwait +965******** adwp1d@r.postjobfree.com 2

Establishing new, and maintaining existing, relationships with customers.

Preparing and calculating quotations for each project/customer.

Managing and interpreting customer requirements.

Negotiating tender and contract terms.

Negotiating and closing sales by agreeing terms and conditions.

Offering after-sales support services.

Administering client accounts.

Analyzing costs and sales and reporting monthly, quarterly, and annually as necessary, and creating frequent reviews and reports with sales and financial data.

Achieving set targets or sales.

Gathering feedback from customers or prospects and sharing with internal teams.

Coordinating sales projects and calls.

Supporting marketing by attending trade shows, conferences, and other marketing events in addition to digital marketing via social media.

Making technical presentations and demonstrating how a product will meet client needs.

Providing pre-sales technical assistance and product education.

Helping in the design of custom-made products.

Providing training and producing support material for the sales team. February 2020 – August 2021 Ajar Online, Kuwait

Customer Success Lead – Customer Support and Growth (Full Time) Key Responsibilities

Handle day to day operations of the customer support team.

Develop, train, and manage team members.

Continuously improve contact handling processes across telephone, WhatsApp, live chat, and emails.

Manage inbound support queue while ensuring adequate coverage and support.

Step up and lead by example by handling contacts during peak times.

Serve as an escalation path for customers and internal partners.

Resolve and manage customer issues and complaints, including timely follow-ups and escalations when needed.

Drive performance by utilizing team engagement strategies and OKR’s to motivate team members.

Elevate the team through continuous feedback and knowledge sharing.

Create and update customer support policies and procedures along with enhancing tools and content.

Define SOPs and deploy processes for new or changing business policies.

Create effective FAQ pages and other online support resources to address common customer questions.

Share customer insights with the Sales team.

Work with Engineering to prioritize customer reported defects and feature requests.

Develop a customer-driven problem-solving process, identifying pain points across the business and working with teams to develop fixes.

Build and maintain strong business relationships with the new and existing Ajar B2B customers to build loyalty and retention.

Update the CRM database with all customer information.

Follow up with the existing subscribers, identify upselling/cross-selling opportunities and ensure renewals are paid on time.

Keep up to date with the developments of Ajar platform to answer any questions regarding the same and meet customer expectations.

Ensure an accurate flow of information between customer and team to ensure excellent customer service implementation and after sales.

Handle contract renewals and follow up on pending payments.

Reporting of activities, leads and sales updates using CRM, or any other tool found relevant by the department.

Contribute to the development of new product features by collating customer feedback received

Provide online training to Ajar customers when needed. September 2019 – February 2020 Lean Restaurant, Kuwait Sales Engineering Manager (Full Time)

Key Responsibilities

Omar Ahmed Sales Engineer Specialist Jabriya Block 3B, Kuwait +965******** adwp1d@r.postjobfree.com 3

Responsible for getting new contracts with Restaurants/Cafes.

Training new clients to start using the system to develop their restaurant operations.

Building trust with sales B2B customers.

Develop a deep understanding of the clients’ needs, organization structure and process. October 2018 – September 2019 Ajar Online, Kuwait

Operations and Customer Support (Full Time)

Key Responsibilities

Participating in Business Development.

Getting new landlords’ sales.

Processing payments and invoices accurately and within expected time periods.

Supporting company clients through the inbound and outbound inquiries. Education

Arab Academy for Science and Technology, Alexandria, Egypt BS of science in Industrial and Management Engineering, 2017 Certifications

Business Communication – New Horizon.

Sales – New Horizon.

Training

Kharafi National KSC at Kuwait Oil Company June 2015 - July 2015 East Kuwait – Maintenance of Production Facilities. Equipment Division at Mina Abdullah, Kuwait.

Contact this candidate