Medical Assistant Office Manager
Resume:
Nykia Cheeks
**** ****** ****, ***, ******* ***** / 678-***-**** / *******@*****.***
Highly organized and driven Practice Administrator with over 20 years of experience in the healthcare industry. Experience in all phases of office management, human resources, medical billing, front office, and clinical processes. A resourceful, solution-orientated individual recognized for problem-solving, lowering receivables, expanding profits, troubleshooting billing problems, and addressing all challenges.
CAREER SUMMARY
Mia Aesthetics
Atlanta, Georgia
Oct 2022- present
Clinical operations manager
Manager daily operating room functions
Interview, hire and onboarding new employees
Provide operational support to the clinical director
Conduct meetings weekly and quarterly
Performance reviews and appraisals
Direct supervision of PACU and postop RNs and CRNAs
Payroll and PTO management
Emergent Now
Decatur, Georgia
Jan 2022- Oct 2022
Southeastern Regional Manager
Responsible for the direction and leadership of operational, programmatic, and personnel activities for the collection and treatment centers
Direct Site managers on day-to-day operations, inventory management, and payroll budgeting for sites
Process bi-weekly time and attendance
Conduct weekly meetings with managers
Interview, hire, and assist with onboarding of new District Leads, Site Leads and core site members
Perform Quality Reviews of district managers
Provide operational support to Chief Operations Officer and/or Operations Director
Advanced Urology
Decatur, Georgia
2019- 2022
Practice Manager/Surgery Center Manager
Responsible for direct supervision of employees and ongoing management of daily operational functions of outpatient services including Urology and Surgery.
Facilitate a positive, motivating work environment making sure employees are working to meet department productivity goals
Interview and make hiring decisions to maintain adequate staffing for the department
Ensure that patient experience and service standards exceed expectations
Identify customer service issues and resolve or initiate follow-up
Manage payroll, PTO, and employee scheduling
Manage supplies for the office and surgery center
Atlanta Gastroenterology Associates
Atlanta, Georgia
2017-2019
Promoted to Office Manager
Responsible for direct supervision of employees and ongoing management of daily operational functions of
Gastroenterology practice.
Managed Physician credentialing in accordance with organizational standards and stakeholder benchmarks.
Regularly consult with Physicians to convey clear and concise execution of their staffing expectations.
Develop contingency staff management plans in response to clinical shortages and urgent care initiatives.
2015-2017
Assistant Manager
Facilitated support to the medical staff under the direction of the Office Manager.
Served as interim Office Manager completing multiple tasks, including payroll and staffing timetable approvals.
Managed the scheduling of medical procedures for the entire practice.
Organized inventory control of pharmaceutical supplies and therapeutic aides.
Electronic Medical Record system management of patient database.
CLINICAL EXPERIENCE
Anti-Aging & Wellness Atlanta
2014 – 2015
IV Infusion Technician/Medical Assistant
Morganstern Urology
2005 -2014
Medical Assistant/Clinical Manager
Georgia Colon & Rectal Surgical Associates Atlanta
2002-2005
Medical Assistant
EDUCATION
Associate of Science Healthcare Management, Ashford University, San Diego, California, 2003
Medical Assisting Diploma, Stone Academy, Hamden, Connecticut, 1995
[Grab your reader’s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.]
[Grab your reader’s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.]
[Grab your reader’s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.]
[Grab your reader’s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.]
Contact this candidate