Curriculum Vitae of

Aaliyah Amanda Kundethe

Cell: +276********

Email address: adwoy1@r.postjobfree.com

Facebook: Aaliyah Amanda Kundethe

Address: ** ***** **** ****** ******** 3250

Personal Info

ID Full Names : Aaliyah Amanda Kundethe

ID Number : 990**********

Gender : Female

Marital Stat : Single

Citizenship : South African

Dependants :

Languages : IsiZulu and English

Education

•Kranskop High school. (Matriculation 2017)

-English (FL), isiZulu (HL),Business Studies, Economics, History, Mathematics, Accounting, Life Orientation.

•University of Kwa-Zulu Natal. (Batchelor of Arts Degree)

-Majors (Political sciences, English Studies, Philosophy)

-2018 – uncompleted (3rd year)Majors (Political

Work History

•From June 2019- January 2020

Min Cash Food Town

-Cashier

From March 2020 – December 2020

Insika Foundation (Community Work Program)

-Supervisor

From January 2021- July 2021

CCI Call Centre

-Customer Service Agent

From January 2022 – July 2022

Synergy Contact Centre

- Customer Service Agent

Competencies

•Computer literacy

•Self-driven team member with leaderships skills

•Strong relational

•Ability to perform under pressure

•Knowledge of database

•Report writing, Excellent Verbal Communication and Facilitation skills

•Time management

•Customer experience

•Retention skills

•Product Knowledge

•Customer Needs Analysis

•Referral Marketing

•Contract Negotiation

•Self Motivation

•Increasing Customer Lifetime Value (CLV)

•Reducing Customer Acquisition Cost (CAC)

•CRM Software

References

•Insika Foundation -Ms NH Chamane

067-***-****

•MIN CASH – Mr Salim

033-***-****

•CCI - Ashleenah Bashdaw

061-***-****

•SYNERGY – Njabulo Duma

078-***-****

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