ASMA HAQ

● 848-***-**** ● adwoxf@r.postjobfree.com

SUMMARY

● Four (14+) years experience in:

o Customer Service

o Operations Management

o Client Relations

o Customer Engagement/Satisfaction/Support

● Strong knowledge and experience in the following domains: CRM (Customer Relationship Management) Social & Digital Media, Media Advertising, Sales Rep, Customer Service, Customer Satisfaction & Agent Productivity, Hospitality Management

SKILL SET

Business Analysis Applications MS Office

Project Management Applications MS Project, MS Excel, MS Word, Power Point Operating Systems Windows 98, 2000, XP & Vista, Mac OS EDUCATION & CERTIFICATIONS

Highschool Diploma, Edison Township Public Highschool Edison, New Jersey CPR Certification, Robert Wood Johnson University Hospital New Brunswick, New Jersey PROFESSIONAL EXPERIENCE

The Law Offices Of Qadeer & Sheikh P.C Edison Nj

Legal Assistant/Paralegal / Administrative. February 2022- May 2022 At the Law offices of Qadeer ad Sheikh i provided legal, trial and administrative support for a team of 2 Attorneys within a busy Family Law, Divorce and Immigration Law Pratice as a legal assistant. Managed paralegal activities as well as office /HR functions such as scheduling and billing.The following is a list of some skills i acquired and duties i performed in the workplace :

● Managed trial calendar, Judicial Calendar, Client and Attorney Court Dates and Master Calendar

● Organized client correspondence, prepare mailings and labels, and handle high call volumes

● Conferred with clients and other involved parties to gather and track case information.

● Answered the phone and screened clients for consultation appointments.

● Intake of all Potential Family Law, Divorce, and Immigration Clients

● Sending out Retainers to Clients

● Making sure all case documents and exhibits as well as discoveries were scanned and filed electronically and Physically

● Uploading all electronic documents onto JEDS.

● Making Follow up calls with clients that have had attorney consultations 3 times daily

● Keeping a daily log of all incoming,incoming and outgoing mail, Emails of the day, and Voicemails as well as calls made and detailed notes on conversations with clients and opposing attorneys.

● Maintained and tracked time records for billing purposes

● Attaining New Contacts from Lawyer.com

● prepared discovery packages which included disclosure statements, MSA, Answers to interrogatories and production requests.

● Assisting Non-English speaking Clients in Hindi Urdu and Punjabi to fill out USCIS forms

● Preparing all documents before trial for attorneys

● Recovering and case information required by attorneys from the Court, Opposing Council,ect A&M Contracting Edison, NJ

Administrative Assistant November 2021- April 2022 I was hired at A&M Contracting as an administrative assistant. The following are the list of skills I acquired in the duration of my employment.

● Recording expenses and received payments on Quickbooks

● Assisted in the development of Electronic record Archives (ERA)

● Record management of information, license, Certifications, Bill of Ladings (BOL) and miscellaneous data

● Filing of project information, client records, and other statements

● Checking emails and forwarding them to their designated departments

● Answering phone calls and responding to voicemails. providing potential clients and businesses with information to the best of my ability

● Documentation

Dr. Rizwan A Chaudhury DMD Edison, NJ

Administrative Assistant / Dental Assistant 0ct 2020- June 2021 I was hired at Doctor Chaudhury's personal clinic as a receptionist and slowly made my way to assisting in dental procedures due to the lack of employees he had onboard. The following is the skill set I acquired working there:

● filing and updating patient records

● Charging patients based on there insurance plans and putting in there coverage and fee schedules into our system based on there dental insurance

● helped with procedures such as route canals, components, fillings, dentures, making night guards, sculpting there teeth and bite that needed to be sent out to the labs for there crowns dentures ect.

● schedule patients appointments

● sent out insurance claims

● created statements with procedure codes for patients to have for personal records

● kept office sanitized at all times due to covide regulations and standards

● Light x ray work

● Mailed out patient balances and took payments over phones Bell Audi Edison Edison, NJ

Receptionist July 2021- Aug 2021

though I didn't work here very long I did learn a good amount it was the first new job i got after immediately leaving the dentist office so it was fairly new but the following was what i did learn and do there :

● Schedule appointments for the service department

● learn about oil changes and different audi vehicles and the type of services rendered at the department

● took care of payments and gave it to accounting

● make copies file copies and look up different warranties FROM BELOW STUDIO North Brunswick, NJ

Receptionist Aug 2018 - Present

As a Studio Receptionist, the primary responsibility is in having knowledge of the music industry, recording equipment and processes, and business acumen. As a receptionist for the daily duties include the following:

● Answer all telephone calls and take messages or forward calls

● Schedule and confirm appointments and maintain event calendars

● Greet and welcome customers, clients and visitors

● Check visitors in, direct and escort them to specific destinations

● Enter customer data and send correspondence

● Inform other employees of visitors’ arrivals and cancelations

● Copy, file, and maintain paper or electronic documents and records

● Handle incoming and outgoing mail

The Learning Experience Piscataway, NJ

Teacher Assistant Aug 2018 - Jan 2019

Educate and look after the wellbeing of children ages 0- 10 years of age. Responsible for the day to day communication with parents and co workers.

● Checked in children, maintained their cubbies and safety

● Taught the alphabets and numbers in a fun and creative way for children

● Reported daily activities to parents and supervisors

● Conducted nap time

● Changed diapers and any other messes created in the learning space

● Enforced good manners and behavior

CIL Group LLC Piscataway, NJ

Administrative Assistant May 2014 - Dec 2014

The projects worked on were in the logistics department which was to handle all day to day operations in MS Excel. My job entailed to keep close contact with copart and make the shipping of auctioned vehicles and parts sent to its appropriate owner as well as send the correct titles to the clients.

● Scheduled and dispatched workers, work crews, equipment or service vehicles to appropriate locations prepare daily work and run schedules. receive and prepare work orders

● Recorded and filed Bill of lading

● Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information

● Ordered supplies and equipments and issued them to personnel Fire N Ice Hookah Lounge Fords, NJ

Hostess March 2013 - May 2014

Greeted and sat customers and performed the following functions:

● Escorted customers to their tables and ensures they are settled comfortably

● Took food and beverage orders and served them to customers

● Checked identification to make sure the minimum age requirement for consumption of alcoholic beverages

● Managed the cash register for payments and itemized billing

● Accepted calls for delivery and other inquiries

● Assisted in decorating the store during special occasions like Halloween, Thanksgiving, Christmas, etc. REFERENCES Furnished upon request

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