EPHRAIM ARREDONDO III

Sugar Land, Tx. 713-***-****

https://www.linkedin.com/in/trey-arredondo-b1a499225/

adwowx@r.postjobfree.com

MANAGER OPERATIONS WAREHOUSE CUSTOMER SUPPORT FIELD SERVICE SALES

• 25+ Years Operations Management • Budget Management Cost Controls • B2B Sales Service Operations • Team Management Development • Warehouse Logistics Inventory Management • Driver Field Service Management • Supplier Vendor Relationship Management • Vehicle Dispatch Routing Scheduling • Major Account Management • Customer Service Support Management • Equipment Installation Service Repair • Online Offline Order Fulfillment • Account Customer Acquisition & Retention • Purchasing Procurement of Materials • Facility Management Maintenance

EXPERIENCE

2010 – 2022

STANDARD OFFICE PRODUCTS INC.

Sr. Operations Manager

*Responsible for overseeing all operations and P & L budgets

*Managed all sales and oversaw field service and distribution

*Spearheaded the outsourcing of the remanufacturing process, identifying and negotiating with a 3rd party recycling companies, reducing company overhead, maintenance, and labor costs

* Developed new business relationships with vendors / distributors

* Established relationships and negotiated large contracts and bids with procurement teams within School Districts, Municipalities, & Non-Profit organizations providing services and products including Toner Cartridge Sales, Office Supplies and Furniture, Managed Print Services, and Printer Maintenance Servicing winning and renewing multi-year contracts worth $1.2M in yearly revenue

* Managed warehouse and streamlined all aspects of shipping / receiving and inventory control

* Managed drivers which resulted in more efficient and cost-effective routes

2008 – 2010

STANDARD OFFICE PRODUCTS INC.

Operations Manager

* Initiated and oversaw the expansion from a remanufacturing company to a full-on business solutions company that included, office supplies, toner cartridge remanufacturing, OEM cartridge sales, laser printer servicing, office furniture, and print management services resulting in a 40% growth in revenue

* Recruited, trained and managed a team for production, service, sales and shipping/receiving

* Instrumental in the purchasing of smaller competitors which led to a 25% growth in revenue

* Introduced and managed go-to-market strategies for new supplies and service which resulted in a growth from 20k SKU’s to 50K

2000-2008

Laser Renew

Sr. Operations Supervisor

* Helped to develop sales strategies and marketing tools along with providing customer service both in house and on site

* Grew service department to $25K+/month through excellence in every day service and securing of additional service contracts

* Oversaw the in-house production process including budgeting, cost control equipment maintenance, and staff training

* Helped to expand into the wholesale market, by giving seminars to small companies wanting to enter into the industry by training them to remanufacture cartridges and service machines

1995-2000

Laser Renew

Operations Supervisor

* Managed logistics, inventory control and cycle counts, payroll processing, supply ordering, staff training, stock rotations (FIFO), and physical inventories with less than 1% net variances

* Oversaw daily activities and production

* Established quality control metrics

* Worked closely with sales reps

1991-1995

Laser Renew

Service/Sales Specialist

* Supported leadership with the initial start-up of toner remanufacturing and printer service business

* Remanufactured toner cartridges and repaired Laser Printers

* Direct sales and customer service

* Provided technical support by phone and on site

* Inner office work including invoicing, forecasting, AP, customer service

* Identified and presented service offerings to potential customers, negotiated pricing and service agreements

* Research and parts ordering

* Performed testing and evaluation for all ink and printer products

EDUCATION

SAM HOUSTON STATE UNIVERSITY

*Criminal Justice

*Business

1983-1985

CLEMENTS HIGH SCHOOL, Sugar Land, Tx

1981-1982

Westbury High School, Houston, Tx.

SKILLS

Mechanically inclined

Great organizations skills

Team Leader

Multi tasker

ACTIVITIES

Enjoy hunting / fishing

Sports

Travel

Spending time with family

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