Joyce Mawusi Williams

Atlanta, GA

Mobile Phone:770-***-****, E-Mail: adwowq@r.postjobfree.com

A Banking professional with proven leadership in Quality Assurance, Fraud Management Prevention, AML Compliance investigations and project management. Excellently multitasked, worked with different applications, and ensured strict adherence to fraud prevention.

EDUCATION

Bachelor of Laws (Juris Doctor - JD) - Georgia State College of Law - 2020 Graduate

Bachelor of Administration - Central University - 2008 Graduate

CERTIFICATIONS & TRAINING

CAMS, Notary Specialist, Licensed P&C, Life, Health,

AWARDS

2016 AML BSA Compliance Analyst Excellence Award Société Générale

CORE COMPENTENCIES & SKILLS

Relativity Software Applications

Canopy Applications

CIR/Data Capture/Breach Applications

PII

Microsoft Excel, Microsoft word, Microsoft outlook, Microsoft Power

Micros and Power BI, Actimize, GIST, Google Search,

Flexcube Banking Applications, Lexis Nexis Application

Team Leadership, Critical Thinking, Planning and Organizing

Excellent writing and communication skills, Excellent teamwork/building

WORK EXPERIENCE

KLDISCOVERY Atlanta. Georgia 03/22/2023

Document Reviewer

•Excellent attention to detail as it applies to creation, review, and compliance of documentation using relativity and PII.

•Detailed oriented and can read/review in a quiet setting using canopy.

•Prioritized multiple simultaneous projects and tasks, ensuring deadlines and quality thresholds are met

•Followed and resolved sensitive legal documents with due diligence using CIR/Data Capture/Breach Applications.

MBO Partners Atlanta, Georgia 04/18/2022 - October 2022

Quality Assurance

AML Compliance

Managed the day-to-day activities of the BSA department, which includes OFAC, 314(a), 311 Special Measures, CTRs, CTR exemptions, CIP, CDD, Beneficial Ownership, the Monetary Instrument Log, obtaining EDD documentation, and reviewing operational reports, to ensure compliance with BSA, AML, and OFAC requirements and exam guidelines.

Served as a point of contact for other business lines with general questions or concerns about investigations and customer risk.

Managed the development and implementation of Bank-wide periodic training, as well as remediation training to address error trends noted across other business lines.

Worked with clients to investigate trends and accidents using root cause analysis techniques. Distill critical prevention opportunities and action steps to prevent future accidents.

Worked independently, proactively, and be detailed oriented.

Demonstrated time management skills.

Opened to innovation and continuous improvement preferred

Collaborated with account teams and clients to provide support for the renewal process including coordination of carrier loss control site visits, client site carrier visit preparation, property review and valuation, and collection of information and creation of marketing reports for distribution to carrier.

Act as liaison with law enforcement on cases requiring the Bank’s assistance as it relates to all functions of the department. Serve as a representative of the Bank with regulatory bodies, financial institution associations, and AML and related industry

Represent the BSA compliance program through periodic reports to business unit leaders and other mid-level leaders, including communication of significant concerns, changes in bank-wide risk levels, emerging trends, and regulatory guidance.

Bank of America Atlanta, Georgia 08/18/2021 - 04/15/2022

Senior Fraud Analyst

Worked independently, proactively, and be detailed oriented.

Demonstrated time management skills.

Opened to innovation and continuous improvement preferred.

Identified process gaps and come to the table with solutions.

Briefed key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

Served as a resource to team members and/or business and identifies appropriate issues for escalation.

Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled.

Followed written risk and compliance policies, standards, and procedures for business activities.

Used proficient knowledge to provide guidance in the design, assessment, implementation.

Scheduled and facilitated training and administered training materials and events to meet quality requirements.

Briefed key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

Reviewed KYC of bank customers and ensured their activities are consistent with KYC and USA Patriot Act profile and requirements.

Conducted timely and detailed KYC/AML Due Diligence Reviews utilizing tools and on-line search techniques.

Supported supervisory and operations personnel to address concerns related to AML and CIP activities.

Georgia State University Atlanta, Georgia 01/15/2019 - 08/15/2021

Quality Assurance Analyst

Identified and managed existing and emerging risks that stem from business activities and the job role.

Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled.

Followed written risk and compliance policies, standards, and procedures for business activities.

Used proficient knowledge to provide guidance in the design, assessment, implementation.

Scheduled and facilitated training and administered training materials and events to meet quality requirements.

Briefed key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

Briefed key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

Served as a resource to team members and/or business and identifies appropriate issues for escalation.

Managed and allocated training logistics for management and new students.

Supported detailed analysis of various data.

SunTrust Bank

Personal Banker IV USA, Georgia 01/05/2017- 12/22/2018

Provided consultative conversations and provide financial solutions that meet client needs across

all product and service lines not limited to deposit and credit products.

Identified and made appropriate referrals to other lines of business

Promoted products and services by prospecting for new client relationships throughout the bank.

Handled variety of tasks and priorities accurately and efficiently according to established processes and guidelines.

Analyzed and prepared all documents to be presented to auditors and retail executives.

Integrated all clientele with the new teller connect system. Established 20 new relationships with clients and strengthen existing relationships through needs-based selling. Identified red flags and escalated when needed within the AML framework for further investigation.

Prepared and validated Suspicious Activity Reports (SARs) and

Recommended relationship retention or termination and track account closures efficiently.

Contact this candidate