Service Agent Representative
Resume:
BRITNEY
MCGAUGHY
CUSTOMER SERVICE
AGENT
****************@*****.***
Tupelo, MS 38801
CONTACT
Motivated team player experienced
in providing exceptional customer
service. Proven ability to remain
calm and professional in high-stress
situations while being able to quickly
and effectively resolve customer
complaints. Possesses exceptional
communication, organizational and
multitasking skills. Committed to
providing the highest quality service
and creating a positive customer
experience.
CAREER OBJECTIVE
Customer Service Agent
Concentrix, Tampa, Florida
Customer Service Representative
MedAssist, Tupelo, MS
• Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis
• Identifies specific patient needs and direct them to the appropriate agency for assistance
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Determined patient eligibility for special services and Federal eligibility programs.
• Helped over 50 customers daily focusing on customer satisfaction
• Inbound calls
• Adhere to HIPPA Law
On Site Coordinator
ResourceMFG, Tupelo, MS
• Personifies the company at the work site, nurtures, builds, and maintains strong relationships between the client and our
company
• Coordinates recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintains timekeeping system, payroll and attendance reports, invoicing, productivity reports, field employee orientations
and performance evaluations, and exit interviews
• Attends and participates in internal training programs, makes frequent rounds of the facility to ensure proper operation of equipment
• Facilitates on-site events for field employees on site, including recognition and retention programs, safety awareness
programs, and co-sponsored social events
• Facilitates the initial treatment and reporting of workers' compensation incidents at the site
EXPERIENCE
February 2020 - November 2022
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
• Identified and assessed customers' needs to achieve satisfaction. Responded to telephone inquiries and complaints following standard
• operating procedures.
March 2018 - January 2020
April 2015 - February 2018
CNA
Total Healthcare, Tupelo, MS
June 2010 - January 2015
Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
•
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
•
Lifted and repositioned non-ambulatory patients to prevent
• accidents and falls.
Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
•
• Prepared residents for meals and assisted with feeding. Associate In Science (A.S.) In Healthcare Administration Ultimate Medical Academy, Clearwater, FL
EDUCATION
April 2020
SKILLS
• Microsoft Word
• Active Listening
• Problem-Solving Ability
• Time Management
• Fast Learner
• Computer Proficiency
Contact this candidate