BRITNEY

MCGAUGHY

CUSTOMER SERVICE

AGENT

662-***-****

adwovb@r.postjobfree.com

Tupelo, MS 38801

CONTACT

Motivated team player experienced

in providing exceptional customer

service. Proven ability to remain

calm and professional in high-stress

situations while being able to quickly

and effectively resolve customer

complaints. Possesses exceptional

communication, organizational and

multitasking skills. Committed to

providing the highest quality service

and creating a positive customer

experience.

CAREER OBJECTIVE

Customer Service Agent

Concentrix, Tampa, Florida

Customer Service Representative

MedAssist, Tupelo, MS

• Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis

• Identifies specific patient needs and direct them to the appropriate agency for assistance

• Maintained accurate and current customer account data with manual forms processing and digital information updates

• Determined patient eligibility for special services and Federal eligibility programs.

• Helped over 50 customers daily focusing on customer satisfaction

• Inbound calls

• Adhere to HIPPA Law

On Site Coordinator

ResourceMFG, Tupelo, MS

• Personifies the company at the work site, nurtures, builds, and maintains strong relationships between the client and our

company

• Coordinates recruitment, screening, interviewing, and hiring of individuals for assignment

• Maintains timekeeping system, payroll and attendance reports, invoicing, productivity reports, field employee orientations

and performance evaluations, and exit interviews

• Attends and participates in internal training programs, makes frequent rounds of the facility to ensure proper operation of equipment

• Facilitates on-site events for field employees on site, including recognition and retention programs, safety awareness

programs, and co-sponsored social events

• Facilitates the initial treatment and reporting of workers' compensation incidents at the site

EXPERIENCE

February 2020 - November 2022

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

• Identified and assessed customers' needs to achieve satisfaction. Responded to telephone inquiries and complaints following standard

• operating procedures.

March 2018 - January 2020

April 2015 - February 2018

CNA

Total Healthcare, Tupelo, MS

June 2010 - January 2015

Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

•

Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

•

Lifted and repositioned non-ambulatory patients to prevent

• accidents and falls.

Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.

•

• Prepared residents for meals and assisted with feeding. Associate In Science (A.S.) In Healthcare Administration Ultimate Medical Academy, Clearwater, FL

EDUCATION

April 2020

SKILLS

• Microsoft Word

• Active Listening

• Problem-Solving Ability

• Time Management

• Fast Learner

• Computer Proficiency

Contact this candidate