TONI MARIE FLORES

**** * ****** ***

ALAMO, TX **516

adwov8@r.postjobfree.com

956-***-****

OBJECTIVE

To obtain an opportunity with your company to utilize all my work experience, good work ethic, and desire for advancement, possibly in a supervisory or a store manager position.

EXPERIENCE

Aug 2017 – Present

Customer Service Expert

T-Mobile

As a customer service expert we have to have amazing listening skills to understand the customer’s needs. Have to be able to mutli-task, type memos on the accounts, look up billing information, and explain the bill. We also need to have a sense of urgency on the calls. We also have to give customer directions on the how to fix devices, and take payments.

Also have to build a repo with the customer so they can full trust that the information that was provided was accurate that they wouldn’t need to call back. We also have month quotes and goals to meet.

Sprint

July 2016 – aug 2017

Sales Consult

Sprint

As a sales consult we had to make offers for new mobile plans, for new products, explain billing issues, and make monthly quota sales. We also had to keep up with the new mobile plans and devices.

July 2009 – Present

Legal Assistant

LAW OFFICE OF MICHEAL TUTTLE, Edinburg, TX

As a legal assistant I research important information to better prepare for court hearing. Discuss pending matters with clients and gather contact information for files. File motions and proper paperwork for upcoming hearings. Prepare vouchers for billing closed files. Maintain an excellent commutation status with court personal

EDUCATION

Legal Assistant/ Paralegal Diploma, BlackStone Career Institute, 2011

P.SJ.A Memorial High School Diploma, 1999

QUALIFICATIONS

Experience with legal terminology, Microsoft Office and Excel. Experience entering customer information into database, filing, creating spread sheets, and billing invoices. Work quickly and proficiently under daily deadlines.

REFERENCES

Available upon request.

Contact this candidate